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“Excellent Stay.”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Los Angeles
Level 6 Contributor
119 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Excellent Stay.”
Reviewed 2 April 2014

Both times I stayed here the hotel lived up to its reputation and exceeded my expectations.

Night staff at reception were welcoming, concierge was helpful in making arrangements for tours. Nice to have the Cairns/Zoom/Dome on site for added diversion.

Rooms were spotless, had nice amenities and pretty much everything I needed. A little too cold, I was unable to make it any warmer than 21C. Only option per staff was to shut off the AC.

Got the wake-up call I requested at the right time. Seems simple but so many other places are unable to make that happen.

Appreciate that they were able to arrange for a taxi in advance to reduce the wait time.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Livetowander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 April 2014
Dear Livetowander,
Thank you for coming back to stay with us, fantastic to read that we were able to exceed your expectations. Appreciate your feedback on the air conditioning, I will discuss with our maintenance team to look for a solution.
Best regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,945 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (314)
Date | Rating
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English first
Mumbai, Maharashtra, India
Level 6 Contributor
313 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 31 March 2014

This hotel is a very nice place to stay. The room and especially the beds are very comfortable. the bed linen is sparkling white and very neat and clean. The service is outstanding. Vegetarian food maybe a challenge but the hotel staff do try and help out with some special cooking. Loved our stay and would really like to go back someday.

Room Tip: Nothing specifically that we noticed.
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lall888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 April 2014
Dear Lall888,
Thank you for choosing to stay with us, our beds are definately some of the comfiest around. Wonderful to read that the team did their best to cater to your needs.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, North Carolina
Level 5 Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 March 2014

The rooms very very spacious, clean, had a great bath tub with a spa experience. Free coffee/tea in the lobby which was to die for :). Casino was ok but the location of the hotel is perfect. Very close to the esplanade you can walk in the night to all the shopping area and food places. Loved the lagoon which is at the walking distance and free for swimmers.
Awesome place with a lot more than you would ask for :)

Room Tip: check out the pool and the gym it is great!
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prashant T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 April 2014
Dear Prashant T,
We do appreciate you taking the time to pass on your comments and it's great to read that you enjoyed Cairns and everything we have to offer. Hope to welcome you back for your next holiday.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 March 2014

I felt so well cared-for in my one night stay here. I was exhausted after a 26 hour trip from the US and we pulled in bleary-eyed. The hotel staff was so kind about special requests. The view of the wharf was superb and the room was even better than the photos. The bed was the best I've ever slept in (and not because I was so travel-worn), feather comforter and a feather mattress-topper, and crisp ironed sheets. Huge towels and an in-room garden spa. Room service food was exquisite. Many have mentioned the high cost of food, but we found all food pricey: we spent more on food than we did on hotel accommodations during our trip. Early the next morning we had to be at the Mike Ball Dive Shop across the street, and the valet wheeled our baggage across the street for us. All staff went above and beyond.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank merry_traveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 April 2014
Dear merry_traveller_10,
Thank you for your very kind words, I am glad the team went above and beyond for you to provide a memorable stay. We do hope to welcome you back when you next holiday in Cairns.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
293 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 24 March 2014 via mobile

This place is beautiful and the service is exceptional but go across the road to Pullman international for breakfast.

They have a limited selection continental buffet and if you want a full Buffet you order 1 item from their ala carte menu.

So basically it's a very clever way of getting you to pay $35 for some bacon and eggs. Staff are lovely but the restaurant "Tamarind" isn't easy to find. My tip is go across the st.

Stayed March 2014, travelled on business
Helpful?
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 April 2014
Dear Regularhotelient,
Thank you for taking the time to post your feedback it is great to read that the service was exceptional. I do apologise that the breakfast was not to your expectations, we are a smaller boutique style hotel and unfortunately can not offer the all you can eat buffet of a larger hotel. Our sister Pullman across the road is over 300 rooms and can accommodate this experience if this is your prefered option.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 March 2014

My family spent (sadly only) one night here in March. Our last visit was in 2012 and it was as good if not better than our last trip. The location makes a great base for all those touristy (or business) outings. The welcome from reception is always warm, the rooms are faultless, the upkeep and cleanliness excellent al accompanied by the wonderful Tamarind Restaurant on the ground floor, By now you will have worked out that my family and I enjoyed our stay. It was the sum total of a lot of little things including the reception, room and king sized bed comfort, spa bath, wash basin in the separate toilet, air-conditioning, small private balcony, fittings, housekeeping etc. that made this stay so pleasant. We did not try the pool or gym this time but from past experience they are both great to relax or exercise in. The only downside was the Cafe China downstairs - worst Chinese meal I have ever had!

Overall, for out stay the Pullmans was well worth the money and do try the Tamarind Restaurant for breakfast and dinner. You will not be disappointed.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mahove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 23 March 2014
Dear Mahove,
It is fantastic to read that your family enjoyed their stay and we were able to get the little things right. Thank you for choosing to stay with us and we do hope to welcome you back soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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