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“Great place to stay”

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Pullman Reef Hotel Casino
Ranked #2 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 12 May 2014

A fantastic place to stay. It has secure parking and is close to plenty of restaurants and bars etc in easy walking distance as well as in the building. My room had a balcony and nice water views. I will be staying here again for sure.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Pullmanhotels.com
1  Thank Micka55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 12 May 2014

Dear Micka55,
We are in a brilliant location, fantastic to read that you enjoyed all the Cairns has to offer and of course all that we have!
Look forward to welcoming you back.
Best regards
Wayne Reynolds

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970 - 976 of 2,054 reviews

Reviewed 8 May 2014

We could not have asked for a better place to stay in Cairns. Our Junior Suite looked out over the inlet and offered every comfort. The pool was never crowded. Excellent food was available. The attractions of the central Cairns area were within walking distance. We had a grandstand view of the daily fruit bat migration. Car parking is easy and at very reasonable cost. The staff were friendly and eager to please. We were return customers and our decision was absolutely the right one.

Room Tip: I don't think there are any bad rooms
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  • Stayed: April 2014, travelled as a couple
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2  Thank AussiesBallarat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 12 May 2014

Dear AussiesBallarat,
Great to see you "love it"! Thank you so much for coming back and taking the time to post your feedback. Look forward to welcoming you back when you next holiday in Cairns.
Kind regards
Wayne Reynolds

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Reviewed 7 May 2014

We stayed at this hotel for 3 nights. Our extended family stayed in two other rooms in the hotel. Our check in experience with Jen went smoothly. Our family in the other two rooms, not so much. Even though their two rooms were reserved together on one credit card, they were assigned rooms on two separate floors, far apart. They were able to find them adjoining rooms after some searching. That was quibble number one.

The location is within easy walking distance of the CBD, close to restaurants, shops, the marina, etc. The lobby is beautiful and well kept. There is coffee, tea and fruit water available. There are three Apple computers for use in the lobby (30 minute time limit). There's a small convenience store across the street. Breakfast is served in the lobby restaurant - price can be included/paid for with your room or you can walk in. They have a full buffet (eggs, toast, oatmeal, fruit, sausages, potatoes, etc.), a short menu of a la carte items like pancakes and waffles, and a selection of juices available. There is also an entrance to the casino in the lobby - be warned that the casino is pretty small, one set of table games and several rows of slot machines, so it could fill up fast during peak times.

The rooms are REALLY beautiful - you really get that island resort feeling. Sliding Plantation shutter windows/doors lead to a beautiful small balcony with patio furniture for two and gorgeous water views. Very roomy, there's a King bed (plenty of full sized pillows), writing desk, sofa seating area, double door closet and a big bathroom with a separate jetted tub, shower stall (good water pressure) dual sinks and a separate room with a toilet and mini sink. There is a digital safe, hairdryer, coffee maker, mini fridge, ironing board and Roger & Gallet toiletries. Quibble number two, there is practically zero drawer space in the room/closet. The third and last quibble? They charge for WiFi. Strange to have to pay for WiFi these days, especially in a hotel of this caliber.

There is a small outdoor pool with plenty of lounges available and a small, well kept gym on the fourth floor. The hotel also has a small attraction on the room - Cairns Zoom Wildlife Dome. They have a few rope courses, a couple of zip lines and a small zoo. We had our picture taken with a koala for $20 AUD ($16 with prior admission to the Dome).

  • Stayed: April 2014, travelled with family
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Thank milril44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 12 May 2014

Dear milril44,
Wish we could have been perfect for you! My apologies for the mix up with the rooms for your family. It is great to read that you thought the rooms were beautiful, enjoyed the location and the Wildlife Dome. I hope you zip lined over the resident Croc "Goliath"!
Best regards
Wayne Reynolds

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Reviewed 7 May 2014

Great reception and service Staff very good
Excellent room
Only beef would be having to pay for WIFI
Highly Recommend this hotel and will stay again
Great location near all shopping resturants and waterfront
Ken

  • Stayed: May 2014, travelled solo
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Thank ken r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 12 May 2014

Dear ken r,
Great to read that you enjoyed our service, we have a fantastic team. I am sorry that we did not meet your expectations for WIFI, we do offer 30mins complimentary per day in the room and in our Connectivity lounge. Thanks again for your recommendation, we look forward to welcoming you back.
Kind regards
Wayne Reynolds

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Reviewed 30 April 2014

The hotel is amazing, with amazing view. I liked the overall ambiance of the place. Little bit expensive though, but overall it gives you value for the money you pay. Definitely would recommend to others.

Room Tip: If you can let go of a smoking room, you can get marina view room.
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  • Stayed: April 2014, travelled as a couple
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2  Thank PradWestside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 6 May 2014

Dear PradWestside,
Thank you for your kind words and recommnedation, it is great to see you found the hotel amazing! We do hope to welcome you back when you next holiday in Cairns.
Kind regards
Wayne Reynolds

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Reviewed 29 April 2014

This hotel is in great location and views from the higher floors are excellent. As a value for money it is not that great, no free internet, restaurant and pool bar are expensive. Pool was cold.
Only recommend to stay here if location is very important.
If you are going to stay here ask for a corner room on a higher floor.

Stayed: December 2013, travelled as a couple
1  Thank lloyd255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 6 May 2014

Dear lloyd255100,
Thank you for taking the time to post your feedback, it is good to see you enjoyed the room and the views. I am sorry we did not meet your expectations in regards to pricing of food and beverage, our restaurant Tamarind is offes the signature experience that it is reknowned for. If I may recommend Flinders Bar and Grill inside our Casino for a value for money meal, with nothing over $15, we also have the Noodle Bar situated at our Abbot Street entrance with similar pricing.
Kind regards
Wayne Reynolds

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Reviewed 29 April 2014

We stayed here as a part of our honeymoon, the service and staff were so professional and helpful. The chef was FANTASTIC, the room service was amazing! I have dietary requirements so the chef called my room and came up with a meal for me. Bottle of wine on arrival as it was our honeymoon.The roof top wildlife dome was great, abit expensive but you only need to pay once and can visit anytime during your stay.

  • Stayed: May 2013, travelled as a couple
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Thank Kimberley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 6 May 2014

Dear Kimberley M,
Congratulations! I am very pleased we could make your honeymoon an amazing experience. Great to see you tried the wildlife dome, did you "ZOOM" over Goliath the crocodile....
We hope to welcome you back for your anniversary.
Kind regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: £130 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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