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Pullman Reef Hotel Casino
Ranked #2 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 28 June 2014

We booked through Wotif without knowing which hotel we would get. We were very happy to find out it was the Pullman Reef. We had 2 nights here and had no issues whatsoever. The hotel is in a great location, close to the Esplanade, the Marina and from our balcony we could see the cruise ship terminal where the Paul Gauguin had docked. It's also an easy walk to Cairns Central. The staff are wonderful - always friendly and smiling and nothing is too much trouble. The room was lovely. Immaculately clean, and the spa bath was a nice bonus. We were on the 7th floor and as I mentioned, had a great view out over the cruise terminal and water. We had originally been allocated a room on the 5th floor, but when we asked for a higher floor it was not a problem and they were happy to oblige. We ate at the Tamarind restaurant for dinner one night - simply superb. We definitely will return to the Pullman Reef Hotel. A great experience.

  • Stayed: June 2014, travelled as a couple
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1  Thank 2AJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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951 - 957 of 2,067 reviews

Reviewed 26 June 2014

We stayed one night at the end of our port Douglas trip the place was awesome we stayed in a king suit with an ocean view the staff were very friendly and helpful. We will be def be staying here again on our next trip to FNQ

Stayed: June 2014, travelled as a couple
Thank Brent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Claire B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 24 June 2014

As a local Cairns resident our stay at the Pullman Reef was probably one of the most relaxing and enjoyable stays in the city. The hotel is situated within easy walking distance to the Esplanade, the Marina and cruise ship terminal and to the centre of the Cairns CBD. Within the complex is the Casino, Cafe China (both formal and cafe style Chinese cuisine) and Tamarind where we enjoyed one of the most extensive buffet breakfast selections you could imagine at a reasonable price. Also in the complex is a nightclub and a club lounge where you can dance and enjoy music played by some notable music artists. I don't know anywhere else where this happens.

Another great plus for us was the gym, sauna and pool area. Unfortunately it was raining this particular weekend so swimming was out of the question. In regards to the room it was comfortable, clean, spacious and our view over Trinity Inlet and the mountains on sunrise was just spectacular albeit with rain clouds.

And the staff....they were most friendly and welcoming and streamlined our check-in/check-out without fuss. Parking is available (valet too), but you can generally find an off-street park without any problems. Would we stay there again. For SURE !!!

Room Tip: When booking ask for a room with a view over the Trinity Inlet.
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  • Stayed: March 2014, travelled as a couple
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3  Thank LizzinCNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

Great hotel with superb rooms which are spacious and comfortable. Wished the visit was for pleasure and not business! The bed was super comfortable and a blissful nights sleep once asleep....the only issue was the noisy street crowd on a Saturday night which did become quite noisy at one stage during the night. Apart from that minor issue it was a great experience and staff were very friendly and helpful.

Room Tip: Choose a room away from Casino entrance on a weekend.
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  • Stayed: June 2014, travelled on business
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Thank Starfish2201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 June 2014

Dear Starfish2201,
We need to get you back for some relaxing! Our beds often receive compliments for the comfyness, it great to read that you enjoyed the sleep. Being part of an entertainment complex we do get our share of revelers enjoying themselves, please give our team a call and we will do our absolute best to ensure they are moved on quietly.
Kind regards
Wayne Reynolds

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Reviewed 21 June 2014

everything was just perfect.amazing room.amazing view from the balcony. amazing view of the water body.amazingly helpful staff at the desk.must stay.just as the review says AMAZING.can very well say that it was one of the highlights of our stay in cairns.just one drawback the breakfast resturant was too far off.

Stayed: June 2014, travelled with family
Thank gargaamit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 June 2014

Dear gargaamit,
Fantastic to see that everything was perfect for you for your stay. Breakfast is a bit of a stroll, but great for walking off the Pullman Big Breakfast!
Kind regards
Wayne Reynolds

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Reviewed 20 June 2014

After reading mixed reviews of the Pullman I wasn`t sure what to expect. I booked a deluxe water view including breakfast. First impressions on arrival are of an upmarket hotel with a calm ambience to the lobby. The check in staff are all friendly warm & welcoming. The hotel is in a prime position located within walking distance to the Cairns CBD. The room I had was beautiful, spacious & clean located on the second floor with a small balcony. I was there for three nights & had requested a high floor (nine floors max) & was moved to the sixth floor on my second night, same quality of room. I had no noise issues & slept soundly every night. The Chinese restaurant downstairs is divine & must be experienced. Breakfast is served in the Tamarind restaurant & is your usual buffet fair. To cold to use the pool but the sauna & gym where fine. Note to management , you need lockers for people to store belongings when in the sauna. Overall thanks Pullman for a relaxing stay, fantastic room, fantastic staff. I was on a business trip but will be back with the family.

  • Stayed: June 2014, travelled on business
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Thank dvh2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 June 2014

Dear dvh2,
Great to read that you found us hard to fault and enjoyed all of the aspects of your stay. Good point on the lockers, we will investigate this option for the sauna, thank you for pointing this out.
We look forward to welcoming you back with your family for some RNR.
Best regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: £133 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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