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“Perfect”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Seattle, WA
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Perfect”
Reviewed 26 July 2014

Cairns is a relatively small town. The area with restaurants, coffee shops, etc. is no more than four blocks. Pulmann Hotel is really very close to everything. The Pier with all the cruises is just across the street. The tourist office where you can choose the cruise to visit the barrier reef is also close by (choose carefully, there are many different options). The major strip with all the restaurants is about two blocks away. The hotel is very well kept. We had a four floor room with a beautiful view of the water. The room was spotless and tastefully furnished. The bathroom was really big. The people at the reception are generically nice.
I strongly recommend this hotel

  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Tobias54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,924 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (312)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Alexandria, Virginia
Level Contributor
262 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 25 July 2014

WE did not know, but the hotel was diagonally across from the cruise ship port where we docked . It could not have been more convenient. Our corner junior suite had a lovely view and was exceptionally attractive It appeared to be freshly painted...all in white with many louvered windows. and a huge terrace. The bathroom was very well planned. The hallways in the hotel are wide , well lit and very airy.. We never did go to the Casino since that is not our style. It is only a few blocks from the best restaurants After talking to others we concluded are choice of hotel was far superior to the other possibilities especially because the rooms were so fresh and large . The staff was also exceedingly friendly and helpful.

Room Tip: Ask to be on the harbor side as far up as possible.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank celebrationtiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Hedland, Australia
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 July 2014

Stayed here 4 times. Finally wrote it up. Every stay has been near perfect. It's beautifully maintained. From when you enter the lobby (which smells amazing) to working out in the small (but well thought out gym), I found this one of those old style hotels which feel like home. Room service pretty good, had some surprisingly good meals, but a couple of average ones too. Really friendly staff - from reception to the cleaners - nothing is too much effort for them. The concierge remembering my name on arrival after only my third stay sealed it for me. It comes pretty close to perfect in my book

  • Stayed May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Benjamin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 July 2014

Good hotel, convenient location, clean & spacious room. My disappointments are the size of the spa and also we paid for a sea-view room but we could not see any water because view is blocked by large trees from room 519.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Thu T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borroloola Nt
1 review
Reviewed 20 July 2014

Wonderful service, very clean and well maintained facilities with helpful staff. Staying here allowed us to access the esplanade easily and with valet service it was an easy matter to get our car to go anywhere.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2014 via mobile

4 of us stayed here for 2 nights in July. We drove from airlie beach late the night before and arrived at the hotel at 6am. I went into the hotel just chancing my arm to see if we could pay extra and check in early. The woman at the front desk was more then helpful. She changed both of our rooms around and gave us free rooms to allow us to check in much earlier and didn't charge any extra, which we were delighted with.
Everything after that was great. The rooms were fab. Jacuzzi bath and the big pillows were so nice to sleep on. The nespresso machine was great in the lobby too. Everything was within walking distance. The pool was great and the beds around the pool were so comfy. All the staff we dealt with were so friendly and helpful throughout the days we were there.
The day we checked out we were doing a reef cruise. We checked out at 7am and they held our bags for us. We had flights booked that night and meant we had a bit of waiting around until 1am. The staff were brilliant. They gave us access to the pool floor for private showers and use of all the facilities there too. Another great part was the fixed the tv around for us so we could watch master chef. I thought it was such a nice touch considering we had already checked out of the hotel.
If we're ever back in cairns we will definitely be staying at this hotel. Everything was great.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank jayde1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townsville, Australia
1 review
Reviewed 14 July 2014

Was treated well by all staff. Room was of the quality I was expecting. Location is great for visiting Cairns.
Under cover car parking very good.
Only disappointment was the lack of a dress standard in the Casino which cheapened the visit.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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