Though we liked the overall luxury settings and comfort of the room, we were a disappointed due to the presence of the ants that we discovered the second day, first in the bathroom, walking around the sink, then in the bedroom, walking on the walls and on the TV furniture. We reported to the reception. The lady was nice enough to come, to note the ants-issue and to spray around in the room. Following her instructions, we aired the room for a while. She indicated to us that it was normal to have ants, even lots of ants in the tropical region. We felt that as we didn't leave any food, nor fruits, not even opened bottles in the room, we shouldn't have ants. These were small almost invisible brown-red ants. We felt a bit uncomfortable, but she said in case it comes again, they will look for possibilities to change. The next day, as we were leaving at 6:30am, we still notice the return of the ants, but we were checking out anyway, as we had a flight at 8am and were not going to change the room. For a luxury hotel, we would have thought that ants would not be present, even in tropical regions.
- Official Description (provided by the hotel):
- Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more less
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- Also Known As:
- Pullman Reef Hotel Cairns
- Accor Reef Hotel
- Sofitel Cairns
- Cairns Sofitel