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“Great Location to rest and relax” 5 of 5 bubbles
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
Ranked #2 of 65 Hotels in Cairns
Certificate of Excellence
Orlando, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Location to rest and relax”
5 of 5 bubbles Reviewed 8 May 2010

Pullman Reef Casino was our rest stop after 16 hours of flights from Orlando Florida to Cairns Queensland. This was the perfect place to sleep and freshen up - while having walking distance access to great running paths (along the boardwalk) and dining establishments. The service was exceptional, food quality wonderful and noise level at night non existent. Recommend splurging for a balcony room -- extends the room further and gives you another sitting area, depending on the season very pleasant out there.

  • Stayed April 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank caseymoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 22 May 2010
Dear Caseymoo

Thank you for your review. It is wonderful to read that you enjoyed your time with us in Cairns. I read with interest that you enjoyed our food. Our award winning chefs provide great service for all our four restaurants with a range of menu options and styles to suit everyone.

Readers will be pleased to note that in fact all our rooms offer a balcony. As you point out these are great for extending the room and taking advantage of the perfect Cairns climate. For the complete Queensland experience try sitting on the balcony looking out over the water as the sun sets, with a Blue Sky Brewery Pilsner (brewed by a local Cairns micro-brewery located one block from the Pullman).

I hope you left Cairns with great memories and I hope we can welcome you back again.

Kind regards,

Adrian Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,847 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (299)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Surfers Paradise, Australia
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 3 May 2010

Staff:
Where do we begin? From the beginning to the end of our stay, we were so well looked after by the wonderful staff. Outstanding, though, is the Front Office Manager, Michael Dent. I had made an error with our booking, and he handled it so well. Not only did he sort it out for us, but he sent a bottle of wine to our room and threw in complimentary parking. I cannot thank Michael enough and hope that the hotel appreciates what a great employee they have in him.
Room:
Wow! Not only was the room beautiful, but so well set out. The bathroom was delightful, with double vanity, lovely lighting, shaving mirror, spa and how about a shower with two shower heads and a seat! The best shower ever! The separate toilet is very thoughtful, with its own vanity and mirror and even a telephone! We enjoyed the water views from the room and the private garden balcony.
Bed:
We read that someone said that the Reef had the most comfortable beds in town. Now we haven’t tried them all, but it would be difficult to find a better bed anywhere, and the feather pillows were lovely. We’re going to throw out our pillows and replace them with feather/down as soon as we can after sleeping at the Reef Hotel.
Food:
We enjoyed the buffet breakfast at Pacific Fare, which had plenty of variety, as well as the usual bacon and egg fare. Tamarind restaurant was different, and we enjoyed a lovely dinner there. Room service was quick and efficient, reasonably priced and tasty. Just what you need after a day snorkelling on the reef.
Summary:
The Pullman Reef Hotel and Casino is a fantastic place to stay. We’d recommend it to anyone, especially for a special occasion. And we even won enough money in the casino to cover costs of the mistake I made!!!!

  • Stayed April 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Liznnev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 22 May 2010
Dear Liznnev

Thank you for your review.

We are very proud of our large and magnificent rooms, outstanding food and as you say, very comfortable beds. Of course these are nothing without great staff and without a doubt the comments I most get are about the wonderful service our guests receive from our service team.

It is really pleasing to read that you found Michael to be exceptional. As one of our service leaders as our Front Office Manager it is no wonder the whole team perform with leadership like his. Naturally we are proud of his work and I am pleased that he was able to make a difference to your stay with us.

With airlines offering great deals to Cairns I hope to welcome you back to the Pullman soon!

Warm regards

Adrian Williams
General Manager
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Vijante mundial
Level Contributor
95 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 2 May 2010

Beautiful hotel, large rooms, clean, quite, good service. Excellent

  • Stayed April 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MigueAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 22 May 2010
Dear MigueAngel

Thank you for your review.

You have summed it up perfectly with just nine words! Let me add two - "thank you".

(we hope to welcome you back to the Pullman Reef Hotel Casino for another excellent stay)

Warn regards

Adrian Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 April 2010

For our Australian vacation we were generally staying with friends, so I chose a nice hotel for Cairns. The Pullman Reef was near perfect.

Great location, gorgeous rooms, good beds. A nice touch is that our room had a small balcony through sliding doors - so nice to be able to have a drink in with fresh air.

The lobby has three modern iMacs and a printer, as well as wireless. You can use either the iMacs or the wireless with your own device by getting a code from the front desk. That code will give you 30 minutes of connectivity. Decent system to avoid folks leeching the wireless.

One quibble - first night we were travel weary and decided to try the casual restaurant in the casino. As a Vancouverite, I found the food in Australia to generally be subpar and insult to injury, it's roughly twice the price. So if you're going to spend big on food, be sure you're in a good restaurant. On the flip side, if you're going cheap, expect the worst. The food as this establishment was just plain awful. I had heard that the higher-end restaurant in the hotel was better, but they do Asian fusion, and we tend to be purists about our Asian food.

  • Stayed April 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bigtommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 22 May 2010
Dear Bigtommy

Thank you for your review. I am pleased to read that you had a great stay with us and enjoyed your time in Cairns.

It is a shame you didn't get a chance to dine at Tamarind as this is one of the most popular restaurants in Cairns and has won numerous awards for food and service. I describe the cuisine as contemporary Australia rather than fusion. I am certain that as a discerning Vancouverite you would have loved the experience!

You may be interested to know that we have four restaurants, three bars and a night club at our property (as well as the best casino in Cairns!). We have recently closed one of our restaurants and will shortly reopen with an authentic Chinese full service restaurant offering traditional Peking and Cantonese fare - perfect for Asian food purists!

Again I am pleased you enjoyed your time in Cairns and I hope to have a chance to welcome you back.

Warm regards,

Adrian Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 April 2010

We stayed her on the last night of our two weeks honeymoon in Tropical North Queensland……We stayed here as we had a red eye flight home the next morning.....

We drove ourselves from Port Douglas earlier that day and arrived into Cairns approx lunchtime

We went to the Pullman actually expecting to be too early for check in, but our room was ready for us! Check in was easy, very friendly lady on the counter and the concierge assisted with our two large luggage bags to our room from our car on the road
We parked our car in the car park and then went straight to our room and our bags where already there ... also there was a complimentary bottle of champagne on ice for us - how lovely!

We were quite tired from two weeks of holidaying and it was raining outside that we decided to stay in the room for a while and paid for an in house movie … and drank our champagne

The room was lovely and we were even upgraded on check out free!

The only area for improvement would be the TV.. it wasn’t very clear and the sound was quite distorted when on the movie ….

At 5pm we walked downstairs and spent an hour in the casino… then went had casual dinner at the China Café… and then we were lucky enough to secure tickets to the illusionist show on that evening which was fantastic!!
After the show we went back to our room and called it a night

In the morning we checked out super early 4.30am and the gentleman on the front desk was very polite and helpful

All the staff were very well presented and friendly
I will defiantly recommend this hotel to anyone visiting Cairns; we could have easily spent more than one night in this wonderful hotel

  • Stayed April 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Minky_Adel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 22 May 2010
Dear Mink_Adel

Thank you for your comments and we are pleased that you took the opportunity to enjoy a number of the wonderful activities we offer in our property. We are the only hotel in Cairns to offer such variety in restaurants, bars and activities under one roof. I hope that you enjoyed Sam Powers' magic show, it is a great night out. We recommend guests to book the dinner and show package which includes dining in our award winning Tamarind restaurant.

I note your comments regarding our televisions. Since your stay we have upgraded our system to full digital, added in more channels and have even installed an HD front end to our movie and television system. We now offer around 30 channels of entertainment, 20 channels of movies and 10 channels of digital radio. We have also installed 42" LCD sets all our suites. I am certain when you are with us next with so much entertainment you will again wish it to be raining!!

I hope to welcome you back to the Pullman.

Warm regards,

Adrian Williams
General Manager
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cairns
1 review
5 of 5 bubbles Reviewed 18 April 2010

A excellent choice for a special getaway, the rooms are immaculate with spa's in every room! Go on, indulge yourself you wont regret it!!!

  • Stayed March 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nomad23Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 5 May 2010
Thank you for your review.

We agree, the Pullman Reef Hotel Casino is a wonderful hotel to spend time with your partner! Cairns is an ideal location for either a night away or an extended break with great activities around the hotel or within our casino complex.

I hope that we can welcome you back.

Kind regards

Adrian Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nepean
Level Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 17 April 2010

This is a very comfortable hotel in a central location. The room was large and I really enjoyed the wirlpool tub after a day of sightseeing. You can easily walk to the harbour, the esplanade and many restaurants. The only downside to this hotel is the price of the internet but there are public internet locations close by. Overall, for a few days in Cairns this is a great hotel!

  • Stayed April 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NepeanCanteach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 19 April 2010
Thank you for your review.

Indeed the Pullman Reef Hotel Casino is the ideal location - we are in walking distance to almost everything and after dark you dont even need to walk anywhere to get to our great restaurants, casino and bars including free live entertainment.

I note your comment on internet: we offer a choise of free internet connection in our lobby and on our iMacs in our Connectivity Lounge. We also have a choice of options in the room providing you with the fastest retail internet available. I recommend to beware of some hotels offering "free" internet as sometimes the connection speeds are so slow you'd be stuck online for hours.

Again thank you and I look forward to welcoming you back soon!

Warm regards,

Adrian Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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