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“Surprisingly classy with great rooms and top service”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Surprisingly classy with great rooms and top service”
Reviewed 13 November 2010

I stayed here during my second trip to Cairns. The rooms are designed nicely, spacious and clean. The pool was excellent too and although I'm not a huge gambler, didn't mind being so close to a casino.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benau7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 14 November 2010
Dear Benau7

Thank you for your review. It is wonderful to read that you enjoyed your time in Cairns and at the Pullman. We are in the process of updating a few areas of our hotel with new iPod docking stations in all rooms, Nespresso coffee machines in all suites, a recently upgraded fitness room with the most modern electronic equipment in Cairns (including live TV onscreen displays on the treadmills, bike and elliptical trainer).

I hope that we can welcome you back next time you are in Cairns.

Warm regards
Adrian Williams
General Manager
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Rating summary
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A TripAdvisor Member
Reviewed 11 November 2010

I have stayed at this hotel before and was very impressed & pleased with it's facilities & service. Th is recent stay I was disappointed with the service. No one at the door to open it or offer to help me as I struggled up the stairs with 2 bags in tow. The room and facilities were excellent, as I had expected.

  • Stayed November 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 November 2010
Thank you for your review. I am pleased to see that you are one of our wonderful return guests who enjoy our hotel however please accept my apologies that on your most recent stay that we fell short of your expectations.

As you have indicated our normal level of service is extremely high. We have a team of porters that assist our guests with luggage on arrival as well as with the many other requests that guests have. I am sorry that on your arrival that service was not prompt as our team were busy with other guests. I have discussed this with my team with a view of making alternative arrangements in such circumstances to ensure all guests are met with luggage assistance on arrival. Again thank you for bringing this to my attention.

I hope to welcome you back to the Pullman Reef Hotel Casino when you are next in Cairns so you can again experience our high level of guest service.

Warm regards
Adrian Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2010

This hotel was 5 star and we would stay there again, I am still missing their great beds you just melt into ! They provide a jacuzzi in your room, bathrobes and even a selection of pillows to help you sleep better. Staff were extremely helpful and friendly, there were shops and restaurants within the hotel as well as close by, city centre wasn't far and we got alot of help and advice from their tour desk.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianWilliams, General Manager at Pullman Reef Hotel Casino, responded to this review, 1 November 2010
Dear LocalGirl35,

Thank you for your wonderful review. As you may have noticed we get a lot of great reviews for our bedding and it is pleasing to see that you agree!

Thank you also for your comments on the service you received from our team. It is perhaps then of no surprise that we consistently rate at the top of our guest satisfaction survey for hotels in the Pacific region. We are serious about great service and really pleased that you, like many others, discovered our service team were friendly and helpful.

Again thank you for your review and we look forward to having you with us again.

Warm regards
Adrian Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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