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“THE best option for Cairns...impeccable location and superb property”

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Mantra Esplanade Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Melbourne, Australia
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“THE best option for Cairns...impeccable location and superb property”
Reviewed 10 November 2011

We stayed here in a 2 bedroom apartment and could not have asked for a better place to stay.

From the moment we arrived we were blown away. The check in staff were friendly, knowledgeable and helpful - just as the phone reservations team were. The room has a fully supplied kitchen and laundry which made the place brilliant.

We were aware this was a serviced apartment that offers the choice for daily service at an extra cost if you want it = a fantastic alternative to charging a higher rate and including it whether the guest wants it or not. Personally I don't want people coming into my room each day so this was a bonus and it saved cash.

The location of the hotel cannot be beaten - right in the middle of the city, opposite the lagoon and park, 2 minutes from the night markets, 5 minutes from the casino, 2 minutes from the marina & restaurants.

We had an ocean view room which is absolutely worth the extra money (especially if you are on The Esplanade side & not Shields St side - the hotel is an L shape with the inside being city view rooms & the outside being ocean view).

The hotel pool & spa are protected from the severe nth Queensland sun but if you want sun on you while you swim then the public lagoon is on the other side of the street).

The stay was for myself, my other half and my mother (hence the 2 bedroom) - the make up of the room was a 1 bedroom apartment connected to a hotel room via an internal lobby with separate doors to each in the shared lobby. The doors to each can be kept open by swinging the security lock around to prevent the doors closing. This may not be ideal for a family with kids but perfect for adults travelling together.

I will never, ever shop around for a place to stay in Cairns - there is no competition & I will only ever come back to this place when in Cairns.

Room Tip: Ocean view rooms are worth the money & the higher the better
See more room tips
  • Stayed October 2011, travelled with family
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Helpful?
1 Thank Brad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 17 November 2011
Hi BradW,

Thank you so much for taking the time to provide the feedback on your recent stay.

I was delighted to read that you and your mother had a comfortable stay with us and enjoyed all that Cairns and it's beautiful surrounds have to offer.

We are very pleased we were able to assist in providing you with a memorable Mantra holiday and the staff and myself look forward to welcoming you back again soon.

Regards
Gaye Coughlan
General Manager
Mantra Esplanade
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
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English first
Auckland, New Zealand
Level 6 Contributor
212 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 9 November 2011

We had a 1 bedroom apartment with a sea view. This resort is right on the waterfront in the CBD of Cairns. Apartments are spacious, modern and comfortable, but beware the very sensitive fire alarm when cooking! very nice pool area with heaps of sunlounge chairs.
Cairns is a great destination in the winter months, and these aprtments are great.. Free but limited parking availability, but there is penty of adjacent street parking.

  • Stayed September 2011, travelled as a couple
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Helpful?
Thank CliveP-T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM027, Front Office Manager at Mantra Esplanade Cairns, responded to this review, 14 November 2011
Dear Clive P-T,

Thank you for taking the time to provide your feedback on your recent stay at the Mantra Esplanade.

It was a pleasure to read that you were able to enjoy all of our facilities and we hope to have the chance to welcome you back again in the future.

Kind regards,
Melanie Legge
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Brisbane, Australia
Level 4 Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 November 2011

Having stayed 4 nights at the Mantra Cairns recently I cannot recall anytime when the staff greeted us when going by reception. The carpet and room needs updating, rooms overpriced and do not eat at the cafe on the ground floor, it was the worst breakfast I have every had in 30 yrs of travelling. In a tourist region I would expect the staff to be extremely friendly however this was not to be. Extra 1hr check out was $50 yet next customer was "No problem" - how is that? Better properties in similar location

  • Stayed October 2011, travelled as a couple
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Helpful?
3 Thank lonich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM027, Front Office Manager at Mantra Esplanade Cairns, responded to this review, 14 November 2011
Dear Ionich,

I was saddened to read that your recent stay with Mantra Esplanade did not exhibit the service that we are reknown for and sincerely apologise.

We do take all feedback seriously and will address the points you have raised with our front office team individually to ensure service satisfaction and improvement.

Thank you once again,

Melanie
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England
Level 4 Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 November 2011

Amazing room with a balcony overlooking the esplanade and lagoon. Really helpful staff Samara helped us a lot on reception and couldn't do enough for us. Also lovely lady in the hotel cafe, she was very friendly and chatty and made us a very nice cooked breakfast. Only down side to the hotel is that you don't get a maid unless you pay but we weren't there long enough to worry. Would def stay again!

  • Stayed October 2011, travelled as a couple
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Helpful?
Thank Honeyjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM027, Front Office Manager at Mantra Esplanade Cairns, responded to this review, 14 November 2011
Dear Honeyjj,

It was great to see you enjoyed your recent stay here, I hope we have the chance to welcome you back again in the future.

Kind regards,
Melanie
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Perth, Australia
Level 4 Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 November 2011

I have now stayed here a couple of times in a 1 bedroom self contained apartment. The complex has a lovely homely feel and is not sterile like a lot of properties. It is ideally situated right in the middle of Cairns on the Esplanade close to everything. I have stayed in both the mountain/city view and the ocean view apartments. Although the ocean view is lovely I did like looking at the mountains each morning, especially with the different lights and clouds playing on the mountains. Traffic wise it is also a lot quieter with a mountain view apartment.

I have no problem with the fact that the apartments are only serviced once a week. I like to have no interuptions by cleaning staff - washing and cooking facilities are in the apartment - and Woolworths is only a few steps away for items such as tea, coffee, etc. If I wanted clean towells each day then thats what the washing machine and dryer are there for.

Staff are great and the restaurant and coffee shop (Winks) were lovely.

No problems at all with this place and I'll be back.

  • Stayed October 2011, travelled on business
    • Value
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Helpful?
Thank Wicked00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM027, Front Office Manager at Mantra Esplanade Cairns, responded to this review, 14 November 2011
Dear Wicked00,

Great to hear you continue to have an enjoyable stay with us here at Mantra Esplanade. We look forward to welcoming you back again in the future.

Kind regards,
Melanie
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Sydney, Australia
Level 6 Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 November 2011

We thought we would treat ourselves to some luxury for five nights after being in the outback for five days. Hotel rooms serviced daily said the website....thats a lie, you have to pay $25 per sevice to have your room cleaned,more clean towels $6 ,$5 for sheets,coffee,tea or sugar was only complimentary the first day after you used those you had to pay extra.
Our bed should have been two singles but was made up as a king, we were told to unzip the bed and given more sheets to make up ourselves and that they would send up housekeeping the next day to rectify...that never happened. We had to ask for more toilet paper and tissues and had to empty our own bin.
Breakfast in the cafe hmmmm on the second day they had run out of eggs at 7am, so no aussie breakfast, tea and toast was ONE slice of toast..what a joke.
Friends of ours stayed in a backpacker hostel and got a free shuttle to and from the airport and free tea and toast for breakfast and they paid $140 less a night than we did...go figure.
The location is central and is close to most things but catch the shuttle from the airport and a taxi back otherwise the shuttle will drop you back two hours before your flight and there is nothing to do at Cairns airport.

  • Stayed November 2011, travelled with family
    • Value
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Helpful?
Thank catchfab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM027, Front Office Manager at Mantra Esplanade Cairns, responded to this review, 14 November 2011
Dear Catchfab,

Thank you for taking the time to provide feedback on your recent stay with us here at Mantra Esplanade.

I am dissapointed that you did not enjoy your stay and would welcome the chance to talk with you and address your individual concerns. Should you wish you can contact me directly on 07 4046 4141.

Thank you once again,
Melanie
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London
Level 6 Contributor
113 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 October 2011

I stayed here after being on a 4 day live aboard trip on the Great Barrier reef to treat myself to some luxury after sleeping in a top bunk for 4 nights. The room was spacious, clean and quiet and looked out over the lagoon on the waterfront.
The hotel itself is right in the heart of the action in Cairns and across the lagoon where, on a sunny day, you can lounge in the sun and easily nip back to your room if you forget something.
If I had one gripe it is that my room was not ready when I arrived, even though I booked months in advance. But that is probably nitpicking.

  • Stayed July 2011, travelled solo
    • Value
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Helpful?
1 Thank Voelser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM027, Front Office Manager at Mantra Esplanade Cairns, responded to this review, 14 November 2011
Dear Voelser,

Thank you for taking the time to write in about your recent stay with Mantra Esplanade, we were pleased to read that your time here with us was enjoyable.

We hope to have the chance to welcome you back to the hotel again in the future.

Kind regards,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Esplanade Cairns

Property: Mantra Esplanade Cairns
Address: 53 - 57 Esplanade, Cairns, Queensland 4870, Australia (Formerly Outrigger)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cairns
#8 Luxury Hotel in Cairns
#14 Family Hotel in Cairns
#15 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mantra Esplanade Cairns 4*
Number of rooms: 124
Official Description (provided by the hotel):
Mantra Esplanade offers a prime waterfront location, with stylish and contemporary accommodation in the heart of Cairns. Just steps away from the Cairns Swimming Lagoon and offering sweeping ocean, city and mountain views Mantra Esplanade offers a range of Hotel Rooms to fully self-contained One and Two Bedroom Apartments. All rooms feature air conditioning, a balcony, cable TV, hair dryer, internet access (fee), iron and ironing board, and tea and coffee making facilities. There is also a 24 hour reception desk, tour desk, shopping complex, swimming pool, spa (not heated), exercise room and barbecue area. Wander across the road to the Cairns Lagoon in front of the Mantra Esplanade or grab a bite to eat at the many restaurants and cafes on your doorstep. In the evening, stroll down the Esplanade to the night markets where you'll find souvenirs, aboriginal art work, crafts, homewares and jewellery. Cairns is a nature lover's paradise and the gateway to the World Heritage Listed Great Barrier Reef, as well as the Daintree National Park and Cape Tribulation. Take the SkyRail cable car and glide above the spectacular rainforest canopy to the laid-back market town of Kuranda. Catch the Kuranda Scenic Railway back to Cairns to enjoy more breathtaking scenery as it winds through rainforest and past tumbling waterfalls on its way back down to Cairns. Discover all the amazing sights and activities available in and around Cairns while staying at Mantra Esplanade. ... more   less 
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Also Known As:
Mantra Esplanade Cairns Hotel Cairns
Mantra Esplanade Hotel Cairns
Mantra Esplanade Resort Cairns

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