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“Great place - very happy”

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Mantra Esplanade Cairns
Ranked #8 of 64 Hotels in Cairns
Certificate of Excellence
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place - very happy”
5 of 5 bubbles Reviewed 4 February 2013

The hotel is in a perfect location - 2 mins walk to the Reef Terminal, 2 mins to the lagoon, and 2 mins to the supermarket. Save us heaps on the transfer cost. Also carpark is free.

We had a 2-bedroom apartment overlooking at the park. The living room and bathrooms are huge. You can tell the rooms had more glorious days. But everything worked fine. Everything was clearn. Everything we needed was there.

The staff are friendly and helpful. They may not have big smiles on their faces at all time. but they are polite and helpful.

All and all, very happy with our stay at Mantra Esplanade and will definitely come back and recommend it (in fact, already did) :)

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
2 Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 2 April 2013
Dear M H,

Thank you for your feedback regarding your recent stay with us at Mantra Esplanade.

I was so pleased to read that we were part of your positive experience when staying here in Cairns and look forward to welcoming you back!

Regards
Gaye Coughlan
General Manager
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1,282 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
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1 review
4 of 5 bubbles Reviewed 27 January 2013 via mobile

We stayed at this hotel for 6 nights from 19 jan until 25 jan. I had read all the the reviews about the hotel before we got there so was not expecting much, but on arrival we were presently greeted by the receptionists and were checked in quickly.
Our room was 431 overlooking the street and to the side we could see the sea which we were very pleased with. Our room was very nice and the bed was very comfortable(regardless of it being 2 single beds together) the bathroom was very nice but the shower wasn't that good , pressure of water wasn't very good but that is the only thing I could find wrong. One night I thought I had lost my mobile phone so asked reception if anyone had handed one in and was helped by a really nice girl on reception. I would just like to say thank you very much for a lovely stay even though the weather was a bit rubbish

Stayed January 2013, travelled as a couple
Helpful?
Thank Eileen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 2 April 2013
Dear Eileen M,

Thank you for taking the time to provide feedback on your recent stay with us.

I was pleased to hear you had enjoyed your stay with us at Mantra Esplanade and thank you for the feedback regarding the water pressure in your room - I advised our maintenance manager who has since rectified the issue.

We look forward to welcoming you back and hopefully the weather will be better!

Regards
Gaye Coughlan
Mantra Esplanade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 January 2013

My family and i have stayed at the Mantra Esplanade on several occasions. The location is perfect, you could not find a more better location. The rooms are great. We have stayed in the dual key rooms on all occasions and have found them very accommodating. The views are great , the pool is nice, lots of restaurants and cafes close by. The courthouse bar is out the back of the hotel which my husband and father enjoyed as they could relax with a drink at the end of the day. The staff are friendly. When I arrived this stay the shower tap was broken. I rang reception and they immediately moved me to another room. I am currently staying as I can't get home due to flood water. I asked if I could extend my stay and the staff were very helpful. I could not ask for a better place to stay. My family and I are planning to come again soon. I would recommend it to anyone.

Room Tip: Corner rooms are big and have a good view.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mantrafan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 2 April 2013
Dear mantrafan,

We are glad you enjoyed your stay with us and look forward to seeing you again soon!!

Regards
Gaye Coughlan
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Fort Worth
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 10 January 2013

Very poor value. The bathrooms are very tired and borderline gross. Mattress was worn and bedding was outdated. Overall the property has a very shop worn appearance. Be aware they charge for everything - whether its an unscheduled cleaning or extra towels. They also enforce a 10am check out. All in all - a rip off.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank robert_dfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 2 April 2013
Dear robert_dfw,

Thank you for taking the time to offer feedback rearding your recent stay at Mantra Epslanade.

Our competitive rates do not include daily servicing but extra linen is available at reception free of charge. Unfortunately at times of high occupancy, we do require guests to leave the rooms at 10am to ensure we have all rooms ready for a guaranteed 2pm check in. We can store luggage and guests are more than welcome to continue using the hotel facilities.

I apologise that some aspects of your stay did not meet your expectations.

Regards
Gaye Coughlan
Geneal Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 6 January 2013

We stayed here over the New Year period. We booked our room 6 months prior to ensure we got exactly what we wanted. We booked a dual key 2 bedroom with a request for 2 king beds. When we checked in, we were in a 2 bedroom apartment with no dual key and the second room had 2x single beds instead of the king bedding as requested. So we were moved to another room as we had requested a dual key room and bedding was wrong. The second room we moved to had so much mould and mildew around the air conditioner that it was a serious health risk! And so we were moved to ANOTHER room! The third room we were moved to was meant to be for other guests that hadn't checked in yet, so unfortunately those poor people probably got the mouldy room. As the evening progressed the 2 indian restaurants downstairs starting cooking and the smell of indian food came up through the vents and the room smelt like and indian restaurant which was very over powering, The beds were rock hard, the rooms were certainly not cleaned very well and the furniture and TV's really need updating. You don't get a room service unless you stay for more than 4 nights, and don't even get fresh towels!!! We had to try and air our towels out each night! The pool is very average. Really the only thing good about this place is the location, but there are plenty of other hotels right in the city centre. We really didn't enjoy our stay and would not recommend staying here.

Room Tip: No rooms are good, trust me we were moved into 3 different rooms and all were terrible
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank drifters_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 7 January 2013
Dear drifters_11,

Thank you for taking the time to provide feedback on your recent stay with us.

I am disappointed that on your second stay with us, we did not meet your expectations.

I have passed your concerns regarding the cleanliness of the rooms to our executive housekeeper. She was upset that the high standard our housekeeping team pride themselves on, was not met on this occasion.

All our rooms have flat screen LCD digital televisions and DVD players.

Once again, my apologies for your less than ideal stay with us.

Regards
Gaye Coughlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 January 2013

We have a family of 5 so we had a double suite. We were in Cairns for a dive trip so stayed at the hotel for one night before the dive trip, and one night after the trip. They stored our bags while we did our boat trip and that was not a problem at all. The pool was very nice. The hot tub was not a hot tub and was just part of the pool with jets, but the air temp is so hot that you don't need a hot tub. We had 2 different rooms for our 2 stays and both were nice. A single door let you into 2 rooms which were also 2 separate hotel rooms. The washer/dryer was great and it provided a full kitchen with fridge which was great for keeping drinks cold. Very centrally located to local restaurants/shopping. The room was clean. We did not eat at the hotel restaurant so I can not comment. Yes, I would stay there again.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank preekat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 7 January 2013
Dear preekat,

Thank you for taking the time to write about your experience with us.

We are glad you enjoyed your stay with us and left Cairns with positive Mantra memories!

We look forward to welcoming you back again soon.

Regards
Gaye Coughlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 5 January 2013

Suited all our needs, though as a family with a toddler it became apparent how filthy the floors, tiles and carpet are, her hands, knees and feet were black as we're our own. Self contained but no oven or dishwasher. Additional charges are payable for a cot or sofa bed, not mentioned through booking agent. Great central location but could use a little TLC.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krissy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 7 January 2013
Dear Krissy J,

Thank you for writing about your experience with us when you arrived home.

I was sorry to hear you were disappointed with some aspects of your stay. I have passed your comments to our housekeeping department to ensure we are doing all that we can to present our rooms in a pristine manner.

We hope to have the opportunity to welcome you back to Mantra Esplanade in the near future.

Regards
Gaye Coughlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Esplanade Cairns

Property: Mantra Esplanade Cairns
Address: 53 - 57 Esplanade, Cairns, Queensland 4870, Australia (Formerly Outrigger)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cairns
#7 Luxury Hotel in Cairns
#14 Family Hotel in Cairns
#15 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mantra Esplanade Cairns 4*
Number of rooms: 124
Official Description (provided by the hotel):
Mantra Esplanade offers a prime waterfront location, with stylish and contemporary accommodation in the heart of Cairns. Just steps away from the Cairns Swimming Lagoon and offering sweeping ocean, city and mountain views Mantra Esplanade offers a range of Hotel Rooms to fully self-contained One and Two Bedroom Apartments. All rooms feature air conditioning, a balcony, cable TV, hair dryer, internet access (fee), iron and ironing board, and tea and coffee making facilities. There is also a 24 hour reception desk, tour desk, shopping complex, swimming pool, spa (not heated), exercise room and barbecue area. Wander across the road to the Cairns Lagoon in front of the Mantra Esplanade or grab a bite to eat at the many restaurants and cafes on your doorstep. In the evening, stroll down the Esplanade to the night markets where you'll find souvenirs, aboriginal art work, crafts, homewares and jewellery. Cairns is a nature lover's paradise and the gateway to the World Heritage Listed Great Barrier Reef, as well as the Daintree National Park and Cape Tribulation. Take the SkyRail cable car and glide above the spectacular rainforest canopy to the laid-back market town of Kuranda. Catch the Kuranda Scenic Railway back to Cairns to enjoy more breathtaking scenery as it winds through rainforest and past tumbling waterfalls on its way back down to Cairns. Discover all the amazing sights and activities available in and around Cairns while staying at Mantra Esplanade. ... more   less 
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Also Known As:
Mantra Esplanade Cairns Hotel Cairns
Mantra Esplanade Hotel Cairns
Mantra Esplanade Resort Cairns

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