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“Great overnight stay”

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Mantra Esplanade Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Surfers Paradise, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great overnight stay”
Reviewed 10 December 2013

I recently stayed at Mantra Esplanade overnight on the way to Fitzroy Island. Whilst I arrived late & departed early the following day I could not fault the hotel. I had a city view hotel room which was well appointed and had everything I could need for an overnight stay.
The staff were very helpful (especially the lasy on the desk in morning who directed me to my boat). the only downside is that the hotel room form part of an interconnecting room & I was woken up a couple of times by the noisy neighbours throughout the night but that's hardly the hotels fault.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 11 December 2013
Dear Nikita_MSS,

Thank you so much for taking the time to write a review on your very short stay at Mantra Esplanade, Cairns.

I hope you enjoyed your time on Fitzroy Island and look forward to welcoming you back to Cairns and Mantra Esplanade for a longer stay!

Regards
Gaye Coughlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
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Bromsgrove, United Kingdom
Level 5 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 December 2013 via mobile

My wife and I approached our time at the Mantra Esplanade with some trepidation, having read some of the very negative recent reviews. The hotel had been recommended to us by our travel agent, who had personally stayed here on a previous occasion, and we weren't disappointed.

On entering the room on the fifth floor we were amazed at the size of the room we had booked, which turned out to be a suite - a large lounge/kitchen area, separate bedroom with sliding dividing door from the lounge, and a bathroom. A balcony, accessible from both lounge and bedroom, overlooked the property at the rear of the hotel with a view towards the hills surrounding Cairns. As well as TVs in both lounge and bedroom were a washing machine and a tumble dryer, microwave oven, toaster, kettle and a good range of kitchen utensils. An effective air conditioning system in the lounge was complemented by an equally effective ceiling fan in the bedroom. In addition to the basic toiletries we were also provided with soap powder for the washing machine and a small sachet of washing up liquid. Overall the accommodation exceeded our expectations and I would have given it an excellent rating but for 3 small but not insignificant issues:

(1) we knew the accommodation would not be serviced whilst there, the information said so, but I was surprised to find out that the toiletries originally provided were not designed to last the 4 days we had booked in for. Apparently more was available, without cost, at reception but I do find it rather demeaning to expect guests to ask (beg?) for something that should have been provided before our arrival, the hotel knowing the length of our stay;

(2) there is no free wifi. In this day and age wifi has become a necessity, not just for those on business but for all travellers of all ages. More hotels are realising this and providing at least some free wifi, with the most astute managements providing a full free wifi service - essential if they want excellent TA reviews!!

(3) not in the control of the Mantra, but the early morning noise (between 5.30 and 6.30 each morning) of bottles being emptied into a recycling vehicle at the adjacent premises was very disturbing.

The hotel has a excellent location, being close to everything including the Esplanade itself, numerous local eateries, the harbour and a wide range of shops, the most essential of which we felt was Woolworths, just a 2 minute walk away via the back entrance of the hotel.

Was it value for money? Yes, we thought so. Would we stay here again? Definitely.


Stayed November 2013, travelled as a couple
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 11 December 2013
Dear John R,

Thank you for taking the time to write such a wonderful review about Mantra Esplanade, Cairns.

I was please to hear that we had met your expectations despite your trepidation concerning the property!

To explain, the amenities in the room are a starter pack and not indicative of the length of stay.

Thank you again for your glowing review and we hope to welcome you back to Cairns and Mantra Esplanade.

Regards
Gaye Coughlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 5 Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 December 2013

We enjoyed our stay - the hotel is in a great location on the esplanade across from the lagoon pool and all the waterfront restaurants. Near the reef terminal for day trips to islands. Room was clean and had a great sized balcony. The bathroom toiletries were great and smelt nice. The pool area was beautiful with lots of sunbeds and nice garden/BBQ area. There is direct access to the Courtyard Hotel which is handy if you want a pub meal or a drink. The only reason I'm not giving this hotel a 5 star rating is that it can only be 4 star - the non-serviced aspect means if you want luggage porters, daily servicing of rooms and all the extra trimmings, this isn't the place for you, but if you want modern, comfortable, great location, great pool... stay here!!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blueberry_Carrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 11 December 2013
Dear Blueberry_Carrot,

Thank you for taking the time to write such a wonderful review about your stay with us!

i was pleased to hear we had been part of your positive memories of Cairns.

We look forward to welcoming you back in the near future.

Regards
Gaye Coughlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sri Lanka
Level 5 Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 December 2013

The rooms were very very large plenty of space , almost too much for two persons. The room has a fabulous view - watching the sun come up was delightful. The amenities were good quality .

The best thing about it was the location, so very central for walks, shopping, restaurants .

Had very little interaction with staff but they were generally polite.

Room Tip: Go for the room with a view of the sunrise.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmkaySriLanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 8 December 2013
Dear EmkaySriLanka,

Thank you so much for your wonderful review of Mantra Esplanade, Cairns.

I agree - the sunrises are spectacular and definitely worth at least one early morning start on your holiday!

We look forward to welcoming you back to enjoy more of the natural beauty of Cairns and its surrounds.

Regards
Gaye Coughlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rapallo, Italy
Level 6 Contributor
113 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 4 December 2013

We were booked into this "hotel" by Flight Centre in Australia. We had asked for the Hilton or its equivalent in the event the Hilton was fully booked. When we got there, no one to help with the luggage, no mini-bar If you want bottled water go out and find it somewhere!), no breakfast, no room service, no change of towels or sheets or make-up of room (unless you want to pay an additional fee). Why all this? Because the Mantra Esplanade in NOT what goes by the ordinary name of hotel, but NON-SERVICED hotel as we were told at the front desk when we complained.And, we complained bitterly to light Centre the following day and have been pursuing Flight Centre ever since in an attempt to get reimbursed for our two-night stay. Thus far to no avail.

Room Tip: Just don't go to this "non-serviced hotel!
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Franc-Rapallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 8 December 2013
Dear Franc-Rapallo,

Thank you for taking the time to write a review about your recent stay at Mantra Esplanade, Cairns.

Mantra Esplanade does not offer the same services as a traditional hotel. Our website clearly states the services we do provide.

There is a vending machine in the lobby for water and light refreshments normally available in a mini bar. I realise that this is not as convenient.

I am sorry that some aspects of Mantra Esplanade did not meet your criteria.

Regards
Gaye Coughlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Union Bridge, Maryland
Level 5 Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 November 2013

Front desk OK, Room clean & OK, Close to all the important things, we stayed 4 nights. The security system look good, you have to use room swipe key to use the elevator to get to your floor and again in the vestibule to your room are before your room. Unlike most hotels/motels you can make a reservation with a down payment but they want full payment 2 weeks before you check in, not when you check in. I almost goofed and lost my reservation because of that.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 3 December 2013
Dear Brian M,

Thank you for taking the time to review your stay at Mantra Esplanade, Cairns.

I was pleased to hear you enjoyed your stay with us and look forward to welcoming you back.

Regards
Gaye Coughlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2013 via mobile

We stayed at the mantra esplanade for 5 nights! We were very happy with the location...close to restaurants, night markets, cafes, woolworths and public transport! We stayed in room 322! It was very comfortable and cosy! Felt like our second home! We realise that we got a great price for the location and this is why there is no daily room service. You can get room service but extra daily rate. We did not mind this as we were hardly in the apartment as we were out during the day attending different tours! The dual entrance is strange at first but you get used to it. just like a main front door of an apartment block at home! Perfect for couples who want an affordable getaway at a convenient location. Plus esplanade lagoon is across the road!! Great for afternoon swim and daily exercise program's run at the park across the road all for free! Loved it!! Highly recommended apartment!!

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Pat Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 3 December 2013
Dear Pat Y,

Thank you for your wonderful review of Mantra Esplanade, Cairns!

We were pleased to hear that we were part of your positive memories of Cairns and that you enjoyed all that Cairns has to offer.

We hope we will see you again soon.

Regards
Gaye Coughlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Esplanade Cairns

Property: Mantra Esplanade Cairns
Address: 53 - 57 Esplanade, Cairns, Queensland 4870, Australia (Formerly Outrigger)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cairns
#8 Luxury Hotel in Cairns
#14 Family Hotel in Cairns
#15 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mantra Esplanade Cairns 4*
Number of rooms: 124
Official Description (provided by the hotel):
Mantra Esplanade offers a prime waterfront location, with stylish and contemporary accommodation in the heart of Cairns. Just steps away from the Cairns Swimming Lagoon and offering sweeping ocean, city and mountain views Mantra Esplanade offers a range of Hotel Rooms to fully self-contained One and Two Bedroom Apartments. All rooms feature air conditioning, a balcony, cable TV, hair dryer, internet access (fee), iron and ironing board, and tea and coffee making facilities. There is also a 24 hour reception desk, tour desk, shopping complex, swimming pool, spa (not heated), exercise room and barbecue area. Wander across the road to the Cairns Lagoon in front of the Mantra Esplanade or grab a bite to eat at the many restaurants and cafes on your doorstep. In the evening, stroll down the Esplanade to the night markets where you'll find souvenirs, aboriginal art work, crafts, homewares and jewellery. Cairns is a nature lover's paradise and the gateway to the World Heritage Listed Great Barrier Reef, as well as the Daintree National Park and Cape Tribulation. Take the SkyRail cable car and glide above the spectacular rainforest canopy to the laid-back market town of Kuranda. Catch the Kuranda Scenic Railway back to Cairns to enjoy more breathtaking scenery as it winds through rainforest and past tumbling waterfalls on its way back down to Cairns. Discover all the amazing sights and activities available in and around Cairns while staying at Mantra Esplanade. ... more   less 
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Also Known As:
Mantra Esplanade Cairns Hotel Cairns
Mantra Esplanade Hotel Cairns
Mantra Esplanade Resort Cairns

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