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“Good place for a night”
Review of Coral Tree Inn

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Coral Tree Inn
Ranked #20 of 64 Hotels in Cairns
Reviewed 28 September 2013 via mobile

We spent a night here on our way to Darwin and bought the room on another discount website as a mystery deal.
The room was nice but the bathroom is older with older fixtures saying that they provide anything you need for your stay.
The bed is comfortable and there is a table outside to sit and enjoy the outside life here in cairns.
There is a pool and it's really warm and there is also a restaurant.
The staff at reception are Japanese and super friendly and knowledgable.
It is also within walking distance to all the things your need and you can be picked up my coach from the front door to go to the airport.

  • Stayed: September 2013
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3  Thank Sabrinaschmid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anand C, General Manager at Coral Tree Inn, responded to this reviewResponded 30 September 2013

Dear Sabrinaschmid,

Thank you for taking time to share your thoughts and experiences of your recent stay at the Coral Tree Inn.

I was pleased to read that your stay was an enjoyable one and that you found comfort in you room. Your kind comments about the services, facilities and location tell us that you found them to be of your liking.

We pride ourselves in striving to provide unique and personal service in a way that exceeds what travelers expect.

We look forward to your next stay with us!

Warmest regards,

Anand Churi
General Manager

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285 - 291 of 510 reviews

Reviewed 27 September 2013

The rooms were clean, comfortable and spacious. The staff were amazing, nothing was too much trouble and they were all extremely friendly. The included breakfast was a welcome surprise with great variety and choice. Accessible in all areas.

Room Tip: We asked for ground floor and were given this, very close to entrance
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Stayed: September 2013, travelled with friends
4  Thank Stevo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anand C, General Manager at Coral Tree Inn, responded to this reviewResponded 30 September 2013

Dear Stevo5,

We are thrilled to receive your 5-star review and want to thank you for choosing the Coral Tree Inn!

We appreciate your thoughtful comments regarding your stay including the guestroom, hotel facilities and the restaurant.

We are glad you had an enjoyable experience with our fabulous staff and we have passed your kind words on to them.

We welcome the opportunity to host you once again!

Kind regards,

Anand Churi
General Manager

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Reviewed 10 September 2013 via mobile

We spend 3 days in cairns and stayed here. The rooms are refurbished and very nice! Especially the staff is wonderfull! Even after our check-out the manager helped us when my friend was burned from the sun with fresh aloë Vera leaves from the garden! Thanks a lot! Great hotel for the price!

  • Stayed: September 2013
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3  Thank Liselotte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anand C, General Manager at Coral Tree Inn, responded to this reviewResponded 30 September 2013

Dear Liselotte R,

I was delighted to read your positive feedback following your stay at the Coral Tree Inn.
I was so happy to read your kind words and that you really did enjoy the great service and facilities we are all so proud of.

Please do come back and see us again soon.

Kind regards,

Anand Churi
General Manager

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Reviewed 8 September 2013

We stayed here just this weekend so we could go diving etc. The hotel is about 5-10 mins from the Esplanade so really central. Very helpful, pleasant staff - very happy to help. The hotel is dated, but clean - I don't think we'd have been overly happy if we'd been there for longer as pretty basic, but not dreadful! The Wifi, which we got free with our booking was very slow, but luckily it was free!
You do get a lot of noise from the corridors and the front of the hotel if you have a 'park view'.
Breakfast was standard, but tasted good. The whole place just needs some love and it'd actually be near perfect!

Room Tip: Park view gets the noisy people going past - and they can be pretty noisy!
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  • Stayed: September 2013, travelled as a couple
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1  Thank Catkin85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anand C, General Manager at Coral Tree Inn, responded to this reviewResponded 30 September 2013

Dear Catkin85,

Thank you for taking the time to post a review on the site following your visit to The Coral Tree Inn which is greatly appreciated.

I am glad that you were generally satisfied with the hotel’s facilities, cleanliness and the location. I have passed on your kind words to my team at the hotel who I am sure appreciate your feedback.

We all look forward to welcoming you back soon.

Warm regards,

Anand Churi
General Manager

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Reviewed 1 September 2013

Central to the city and only a few minutes walking distance, full hot breakfast by the nice pool included in price , comfortable modern room, large TV. All the staffs are all helpful. The price we paid was reasonable and value for money. So we recommended it to the holiday makers are expecting the decent accommodation in Cairns with acceptable price.

Room Tip: Pool view room looks better
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  • Stayed: August 2013, travelled as a couple
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3  Thank Danny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anand C, Front Office Manager at Coral Tree Inn, responded to this reviewResponded 9 September 2013

Dear Danny M,

Thank you for your kind review on Trip Advisor.

I am glad that you enjoyed your room and that our staffs were helpful. We are lucky to be located within walking distance to the main shopping centres and the esplanade. Thank you for your comments about the breakfast our Pre-Paid Bed & Breakfast deal is proving to be really popular with our guests.

Thank you again for your feedback and we look forward to a future opportunity to welcome you again to the Coral Tree Inn.

Kind regards,
Sophia Roche
Front Office Supervisor

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Reviewed 17 August 2013

This is a good economy choice for Cairns, but there were two noteworthy issues:

1. Smell of sewage in room: Every once in a while, the smell of sewage would woft up from the drainage hole (in the middle of the bathroom floor). It was pretty off-putting - bad enough for us to keep the washroom door closed all the time, including during the night while sleeping. And we were even on the second floor.

2. Absurd internet time policy: When you purchase internet time from the hotel, you cannot time-out once you've initiated it. So if you purchase 3 hours of internet time, use it for 5 minutes, then leave for the rest of the day, you will have no internet time left upon re-logging in. You can purchase longer blocks of time as well, such as 24 hours of time. But if you start using it at 10pm and then go to sleep, you've "used" several hours of the internet time while you're sleeping. I guess it's expected you'll be using the internet for 24 hours straight, and not sleeping or sight-seeing. Really absurd.

Management was really responsive to the concern in #2, which was great. We did appreciate the hospitality and responsive customer service from front-desk staff.

  • Stayed: July 2013, travelled as a couple
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Thank product-of-canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anand C, Front Office Manager at Coral Tree Inn, responded to this reviewResponded 9 September 2013

Dear product-of-canada,

Thank you for your recent review on Trip Advisor.

We appreciate the time you have taken to write your review and I have passed on your comments about our great customer service to the team. The above issue raised has been addressed and we are delighted to advise that we will soon be offering free wifi to all our guests.

Thank you again for your feedback it has allowed us to make positive improvement.

Kind regards,
Sophia Roche
Front Office Supervisor

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Reviewed 16 August 2013

A very nice place, Helpfull service.
Good location - we went everywhere on foot.
Unfortunatly the family rooms are on the second floor and there is no lift - carrying the begs up and down is very unconvinient, and they don't have any other solution.

  • Stayed: July 2013, travelled with family
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Thank Navagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anand C, Front Office Manager at Coral Tree Inn, responded to this reviewResponded 9 September 2013

Dear Navagi,

Thank you for your recent review on Trip Advisor.

We are delighted to note that you enjoyed your stay at the Coral Tree Inn and our team are pleased to receive your feedback about our customer service. I am a little concerned however about your concern with the stairs. We are a small intimate hotel which particularly attracts our guests to stay here and though our family rooms are located on the second floor our staff are more than happy to assist with guests luggage.

Thank you again for your review and for staying at the Coral Tree Inn and we look forward to a future opportunity to welcome you again.

Kind regards,
Sophia Roche
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coral Tree Inn

Address: 166 - 172 Grafton St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Cairns
Price Range: £56 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Coral Tree Inn 4*
Number of rooms: 58
Official Description (provided by the hotel):
Coral Tree Inn is a newly refurbished 4 star resort-style hotel located right in the heart of Cairns City, across from Munro Martin Park and close to all the shops, restaurants, theatre, art galleries and casino. The Hotel features two types of excellent accommodation including newly refurbished standard rooms and self-contained suite rooms. Family rooms and disabled rooms are available on request. Also featured in this hotel are: outdoor saltwater pool, complimentary barbeque facilities with its own dining area, restaurant, conference room, business centre, as well as Massage & Relaxation Centre amongst luscious tropically landscaped gardens. Coral Tree Inn is independently owned and managed, our friendly staff offering consistent and personalised professional services; we bring your rest closer. ... more   less 
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Also Known As:
Coral Tree Hotel Cairns
Coral Tree Cairns

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