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“Excellent Location, Great Value”

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Il Palazzo Boutique Apartments Hotel
Ranked #1 of 13 Cairns B&B and Inns
Certificate of Excellence
Port Lincoln, Australia
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent Location, Great Value”
4 of 5 bubbles Reviewed 4 August 2013

The Il Palazzo is located right in the heart of Cairns, next door to the night markets and a very short walk to the Esplanade. We really enjoyed our stay at this hotel, the room was spotless with everything we needed including washing machine, dryer, stove top, microwave and fridge. Our room was located on the 2nd floor overlooking the pool. The hotel is very quiet even though the hotel is in the heart of the city. All hotel employees were very friendly from the cleaners to the front desk. I would definitely recommend this place to family, friends and anyone planning a trip to Cairns. It is a great location, value for money, excellent service, clean and quiet!

Room Tip: Our room was on 2nd floor overlooking the pool - it was fantastic!
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SarahF818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review, 6 August 2013
Dear Sarah,

Thank you so much for taking the trouble to write such a glowing review of your stay at Il Palazzo, which is really appreciated. We do hope that you will choose to stay with us again if you re-visit Cairns and in the meantime, we would be very pleased if you would recommend us to anyone you know that might be intending to visit Tropical North Queensland.

With kind regards,
Frances Kelly, Reservations, Il Palazzo Boutique Apartments Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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316 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Lithgow, Australia
Level Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 27 July 2013

We stayed here before and enjoyed every minute so decided to stay for three weeks this time it was very relaxing ,the staff are fabulous even the cleaners they do a gret job.Our room was on the second floor overlooking the pool which is heated ,you also have your own laundry with washer and dryer which is great to do your own washing when you want to.Everything you would need for your stay the unit had .Il Palazzo is central to everything we were able to walk everywhere.I would definitely stay here again and recommend them to my friends .Thank you Il Palazzo for a great stay.

Room Tip: We had a room overlooking the pool but I think they would all be good
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retireeLithgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review, 29 July 2013
Thank you so much for the very positive review you submitted to Trip Advisor, which is really appreciated. We are so pleased that you enjoyed your holiday in the warmth and hope that you will choose to stay with us again next time you come to Cairns. In the meantime, we would be most grateful if you feel able to recommend us to your friends who might be thinking of a visit to Tropical North Queensland.

With kind regards,
Frances Kelly,
Reservations, Il Palazzo Boutique Apartments Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quairading W.A
1 review
5 of 5 bubbles Reviewed 25 July 2013

Excellent position,staff were very helpful in all areas hotel was great self contained unit beautifully clean lovely heated pool BBQ area a great addition We have advised friends and family IL Palazzo is the place to stay in Cairns

Room Tip: IL Palazzo is a great place for family and couples as the units are well appointed clean and friendl...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review, 29 July 2013
Thank you so much for your very positive review sent in to Trip Advisor, which we really appreciated. We are so pleased that you enjoyed your holiday in Cairns and that you were happy with your stay at Il Palazzo. We do hope that you will come and stay with us again when you next come to Cairns and in the meantime, we would be most grateful if you would recommend us to your friends who might be thinking of visiting Tropical North Queensland.

With kind regards,

Frances Kelly, Reservations, Il Palazzo Boutique Apartments Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florence, Italy
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 July 2013

We stayed at Il Palazzo for one week and it was one of the most enjoyable places we have ever stayed at. The service was absolutely incredible - the staff at the front desk were so helpful and accommodating (shout out to Frances!).
Clean, bright, warm.
Ideal location right next to the nightmarkets but still really quiet.
Great value for money - before wefound Il Palazzo we looked at backpackers that were almost the same price but offered a lot less.
We paid the "non-serviced" room price so weren't expecting any room service at all. However, halfway through the week the cleaner came and provided us with fresh towels, soap, etc which was really generous! (Paying the full serviced price will get you fresh linen).
Whenever we return to Cairns this is where we'll stay.
HIGHLY RECOMMENDED.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Daniyellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review, 15 July 2013
Thank you so much for your fantastic review of Il Palazzo. We thoroughly enjoyed meeting you both and we are delighted that you had such a great time in Cairns. We do hope that you will come to stay with us again and in the meantime, please do recommend us to your friends and family.

With kind regards,

Frances Kelly, Reservations, Il Palazzo Boutique Apartments Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 June 2013

We were there for Ironman Cairns and travelled with family members. The choice of our rooms was excellent as we were side by side near the walkway to the pool. It meant we could put the bub to bed and still be outside the room, close by. It was a short walk to the esplanade where we spent most of our time for the series. The weather could have been better but no one can control that! Thank you

Room Tip: if you are travelling with family members, the rooms facing the pool are good for gatherings
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarmelAnd John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review, 16 June 2013
Thank you very much for your very positive review, which is really appreciated. We are so pleased that you all enjoyed staying at Il Palazzo and we hope to be able to welcome you back to the Ironman Challenge again next year. We will try to do better with the weather next time!

We do hope that you will feel able to recommend us to any friends or colleagues who may be visiting Cairns over the coming year.

With kind regards,

Frances Kelly, Reservations, Il Palazzo Boutique Apartments Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockhampton, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 April 2013

Excellent place in centre of Cairns near waterfront. Secure car parking, wonderful self contained apartments. Rooms clean and spacious and quiet and reception ladies were so very helpful at all times. Would recommend this establishment highly.

Room Tip: 3rd Floor is great.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Robyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review, 10 April 2013
Thank you so much for your very positive review, which we really appreciate. We are only sorry that the weather was not better for you! Thank you for recommending us to others. We look forward to the next time you come to stay with us.

With kind regards,

Frances Kelly
Reservations
Il Palazzo Boutique Apartments Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 23 March 2013

We stayed at Il Palazzo in March 2013 for 3 nights before and 1 night after taking the Savannahlander train adventure from Cairns. We had a room on the 3rd floor overlooking the pool. This place is wonderful! The location is great: easy walking distance to the wharf (for access to the Great Barrier Reef), to the lagoon (free swimming in a stunning setting), to restaurants (lots of choice), and the train station and busses (don't miss the Botanical Garden). We were delighted to find our room was super-quiet, in spite of its central location in the "city." The room is more like an apartment than a hotel room. It was excellent value: spacious (big living-room space, good-sized bedroom, large en-suite bathroom, basic kitchen) and clean. The kitchen area is well equipped and the bathroom features a washer and dryer, both of which work well. Il Palazzo also offers parking facilities, but we didn't use them because we didn't have a car. The hosts are very friendly and accommodating. We especially appreciated their willingness to store our "excess" luggage during the 4 days we were off on our train trip. The only negative about Il Palazzo was the wifi wasn't free, but that's a very small thing compared to all the wonderful aspects of this place.

Room Tip: 3rd floor overlooking pool was great, quiet location
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review, 25 March 2013
Dear Mary,

Thank you so much for your very positive review on TripAdvisor, which is really appreciated. It was a pleasure to meet you both and we are delighted that you enjoyed your stay at Il Palazzo so much.

We have taken note of your comment about the free wi-fi and we anticipate that this will be available in due course.

We do hope that you have returned home with many happy memories of Cairns and, aside from telling your friends about us, that you will return to visit us again some day.

With kindest regards,
Frances Kelly
Reservations
Il Palazzo Boutique Apartments Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Il Palazzo Boutique Apartments Hotel

Property: Il Palazzo Boutique Apartments Hotel
Address: 62 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 B&Bs / Inns in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Il Palazzo Boutique Apartments Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Il Palazzo is a stylish boutique hotel situated in the heart of Cairns. Its prime location means that guests are central to the bustling business district, Casino, Conference Centre, Reef Fleet Terminal, markets and shops. The exciting Esplanade with swimming Lagoon and boardwalk, a plethora of cosmopolitan restaurants and major international hotels are within easy walking distance.Il Palazzo is a modern boutique apartment hotel with stunning neoclassical European inspired architecture featuring cream and terracotta decor, impressive stone sculptures and classical fine wrought iron work throughout.There are 38 fully self-contained one bedroom apartments, each with air-conditioning, a fully equipped kitchen and laundry, a large shady balcony, mini bar, Austar TV, CD/DVD, telephone, in-room safe and daily servicing. We have recently undertaken a partial refurbishment with new carpets, bedcovers, flatscreen TVs and DVDs. Il Palazzo has one of the best locations in Cairns and features a beautiful Mediterranean style courtyard with a landscaped heated swimming pool. There is a roof top sundeck, BBQ area and gazebo. Business services are available as well as a tour desk, dry cleaning, FREE wireless internet and secure undercover parking.The staff take pride in offering guests a personal service and attention to detail is paramount.While visiting one of the most sought after destinations in the world -Cairns and the Great Barrier Reef - stay in a luxury apartment at Il Palazzo. ... more   less 
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Also Known As:
Hotel Il Palazzo Boutique Apartment

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