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“Excellent location, facilities and staff”

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Il Palazzo Boutique Apartments Hotel
Ranked #2 of 14 Cairns B&B and Inns
Certificate of Excellence
Reviewed 16 June 2014

We stayed for six nights over the June long weekend for the Ironman. We were given apartment 25 overlooking the pool and were delighted with our stay. From the moment we arrived we were made to feel very welcome. The apartment was spacious, well equipped and clean. The bed was very comfortable and we made good use of the heated pool. A couple of things that other reviewers have mentioned: the wi-fi was pretty slow at times and the bathroom is about due for a renovation, but we were still very happy. One street back from the Esplanade and very quiet, it was a great location. Frances and Donovan on reception were extremely helpful too. We would definitely stay here again.

  • Stayed: June 2014, travelled as a couple
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1  Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this reviewResponded 18 June 2014

Hi Tina,

Thank you so much for taking the time to write such a positive review of your stay at Il Palazzo. We are very pleased that you enjoyed your stay so much and had such a great time in Cairns.
Since your visit, we have boosted the Wi-Fi to improve performance. The refurbishment of kitchens and bathrooms is currently on the drawing board!

We do hope to see you here again - maybe for the next Ironman!

With kind regards,
Frances Kelly, Il Palazzo Boutique Apartments Hotel

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156 - 162 of 337 reviews

Reviewed 15 June 2014 via mobile

If your travelling for Business or Pleasure this is the place to stay in Cairns . I have been staying here for more than 10 years and the Service with the friendly on site managers why would you stay anywhere else .
They are great one bedroom apartments with washing machines and dryers in every apartment great to come home too after a day on the reef or a hard day doing business in Cairns. They are located in the centre of Cairns close to the Esplanade and Night Markets with lots of local restaurants at your door step .
Don't look anywhere else.

Stayed: June 2014, travelled on business
Thank Shane_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this reviewResponded 18 June 2014

Hi Shane,

Thank you so much for your very positive review of Il Palazzo, which is really valued. I think the fact that you have stayed with us so often and you are a discerning guest speaks for itself! You have stayed in the best of accommodation all over the world and you still come back to stay with
us..... We look forward to your next visit.

With kind regards,

Frances Kelly, Il Palazzo Boutique Apartments Hotel

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Reviewed 12 June 2014

Stayed here for 5 nights in May. Very central location one block back from the beach. Two minutes walk to a Woolworths and BWS for supplies. Frances the receptionist was so helpful and booked our trips for us, a real credit to the hotel. The apartments are nice with everything you need including a washer and dryer. Book one overlooking the pool as the ones overlooking the road would be quite noisy. Only niggle was the air con was not very efficient.

  • Stayed: May 2014, travelled as a couple
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1  Thank LynkayLangdonHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this reviewResponded 16 June 2014

Thank you so much for your very helpful review and we are pleased that you enjoyed your stay at Il Palazzo last month. I am wondering if you reported the air-con to us as we should have called the technician in to check it out if we had known that it was not working efficiently. As a
matter of interest, the rooms on the roadside of the building are not noisy at all if the balcony doors are closed as they are double glazed.

We do hope that you will choose to stay at Il Palazzo and that you will recommend us to your friends.

With kind regards,
Frances Kelly, Il Palazzo Boutique Apartments Hotel

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Reviewed 4 June 2014

Really outstanding in terms of location and value. Friendly and accommodating owners are a pleasure to deal with and always helpful. The suites are elegant and quite large - more like small apartments than hotel rooms. My fourth-floor 'room' had a kitchenette and a balcony overlooking the pool. There was also laundry facilities neatly tucked away behind a door in the bathroom. Bed was very comfy, bathroom huge. However, WiFi was terrible - worse than useless because you don't have to wait so long for useless. Items in the minibar, such as orange juice, were past their use-by date. No exhaust fan in the bathroom but it didn't matter much. No television in the bedroom. No 'do not disturb' sign to hang on the door if I want to sleep in. Basically a really nice place to stay, just let down by a lack of attention to small details and painfully slow internet. (Slow internet was mentioned in a previous review and there was a reply stating that they're working on it. Well, it's still not fixed.)

I really hope the owners can attend to these small items as this was a lovely place to stay and deserves to rate well.

Room Tip: The rooms facing the coast are not going to get you good views. The hotel is 3 storeys high, and not...
See more room tips
  • Stayed: June 2014, travelled solo
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1  Thank AndrewQuested
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this reviewResponded 16 June 2014

Thank you for your very detailed feedback on your stay at Il Palazzo and we are pleased that overall you enjoyed your time here, although it was enforced as you were unable to fly for a few days.

Since you have left, the technician has been in and fixed up the Wi-Fi which appears to be working well now. We have addressed the issue over the out-of date item in your mini-bar. Although the building design does not include an extractor fan in the bathroom, this does not appear to have caused any problems or inconvenience to our guests that we know of. Sorry that there is no TV in the bedroom!

Your review is very important to us as we need to know of any guest concerns so that the problems can be addressed and we thank you for your time.

With kind regards,
Frances Kelly, Il Palazzo Boutique Apartments Hotel

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Reviewed 4 May 2014 via mobile

My son and I wanted a central place on Cairns for reaching the dive boats and good food for our three day stay. Il Palazzo was highly rated on trip advisor, deservedly so. We were greeted by Donovan, who efficiently checked us in, helped with our diving arrangements, and generally made us feel at home. Centrally located, yet quite, we found this to be a perfect for our activities, including catching a post-dive massage at the night markets.

Stayed: May 2014, travelled with friends
2  Thank ColoradoRickster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this reviewResponded 6 May 2014

Thank you very much for your review of Il Palazzo which is very much appreciated. We are so pleased that you enjoyed your stay and found the apartment and the hospitality to be everything that you could have wished for. We do hope that you will recommend us to your friends and maybe pay us a return visit one day.

With kind regards,
Frances Kelly,
Reservations, Il Palazzo Boutique Apartments Hotel

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Reviewed 20 April 2014 via mobile

We stayed over the Easter weekend and had an awesome time. The apartment staff were very friendly and helpful, the location is fantastic only 100 meters from shields st and our room on the 3rd floor had a view of the pool and the ocean. The room was spacious, clean and comfortable and the wifi in the room worked well.
All round we had a fantastic time and would highly recommend il palazzo to stay at.

Stayed: April 2014, travelled as a couple
Thank baz_always_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this reviewResponded 22 April 2014

Hi Baz,

Thank you so much for writing such a positive review of Il Palazzo, which is really appreciated. We are so pleased that you had such a great time in Cairns and that the apartment met with all of your expectations. You are right, it is great accommodation in a fantastic location with free Wi-Fi a big bonus! We do hope that you will come and stay with us again and recommend us to your friends.

With kind regards,
Frances Kelly, Il Palazzo Boutique Apartments Hotel

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Reviewed 15 April 2014

Super self catering apartments with laundry facilities and parking.
Excellent, truly excellent reception: Frances and Donovan. They did over and above their roles.
Clean, practical accommodation, central for everything.
Lovely pool should you have time. . . .

Room Tip: Facing the pool, a bit quieter
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  • Stayed: March 2014, travelled with friends
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2  Thank juliebarrett1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this reviewResponded 16 April 2014

Dear Julie,

Thank you so much for the glowing report you wrote on Il Palazzo, which is really appreciated. We are so pleased that the hotel met with or even exceeded your expectations, which is what we constantly endeavour to achieve for our guests. It was a pleasure having you to stay with us and we do hope that you will recommend us to others given the opportunity.

With kind regards,
Frances Kelly, Il Palazzo Boutique Apartments Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Il Palazzo Boutique Apartments Hotel

Address: 62 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 B&Bs / Inns in Cairns
Price Range: £93 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Il Palazzo Boutique Apartments Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Il Palazzo is a stylish boutique hotel situated in the heart of Cairns. Its prime location means that guests are central to the bustling business district, Casino, Conference Centre, Reef Fleet Terminal, markets and shops. The exciting Esplanade with swimming Lagoon and boardwalk, a plethora of cosmopolitan restaurants and major international hotels are within easy walking distance.Il Palazzo is a modern boutique apartment hotel with stunning neoclassical European inspired architecture featuring cream and terracotta decor, impressive stone sculptures and classical fine wrought iron work throughout.There are 38 fully self-contained one bedroom apartments, each with air-conditioning, a fully equipped kitchen and laundry, a large shady balcony, mini bar, Austar TV, CD/DVD, telephone, in-room safe and daily servicing. We have recently undertaken a partial refurbishment with new carpets, bedcovers, flatscreen TVs and DVDs. Il Palazzo has one of the best locations in Cairns and features a beautiful Mediterranean style courtyard with a landscaped heated swimming pool. There is a roof top sundeck, BBQ area and gazebo. Business services are available as well as a tour desk, dry cleaning, FREE wireless internet and secure undercover parking.The staff take pride in offering guests a personal service and attention to detail is paramount.While visiting one of the most sought after destinations in the world -Cairns and the Great Barrier Reef - stay in a luxury apartment at Il Palazzo. ... more   less 
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Hotel Il Palazzo Boutique Apartment

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