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“Good location, excellent service”

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Il Palazzo Boutique Apartments Hotel
Ranked #2 of 13 Cairns B&B and Inns
Certificate of Excellence
Durham, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Good location, excellent service”
Reviewed 9 December 2008

The service at this hotel was excellent and the oweners are very polite and helpful. The location is excellent as it is about 5mins from the nearest pub, 10mins to the marina where the trips for the great barrier reef are and about 5mins walk to the esplanade where the restaurants are. The front desk were very helpful when booking us the trips to the Great Barrier Reef and didnt mind which ones we chose. A map of Cairns was given to us and the owner wrote on tips on where to go.

The rooms are very good and have more than enough room and the pool area is very nice. The owner offered us free towels to go to the barrier reef with too.

The night markets are 2mins walk away.

I strongly recommend this hotel.

  • Liked — Location and Staff
  • Disliked — Nothing
  • Stayed November 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stormo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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315 reviews from our community

Traveller rating
    190
    108
    12
    3
    2
See reviews for
55
173
29
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, CA, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 November 2008

Our rooms were excellent. While other hotels exaggerated the size and quality of their accommodations (calling ordinary rooms "suites"), Il Palazzo's rooms were better than we expected. Specifically, their units are one-bedroom apartments with a bedroom with doors, a bathroom accessible from the bedroom or the hall, a kitchenette, and a comfortable living area. This meant that my husband could read in the living room and use the bathroom without disturbing my nap. We also appreciated the full-sized washer and dryer.

The tour suggested by the hotel was excellent, and they're happy to make reservations. (They receive a commission, which is customary and didn't result in a higher cost for us.) The restaurant they recommended to us, however, was not good. (No commission was involved in that.) They were also flexible and helpful about storing our luggage while we went on a side trip.

The only complaint someone might have is that there is not Internet in the rooms, only in a comfortable common area.

To get the cheapest and most flexible reservation, email them through their website for rates; don't click on "Book Now", which goes through a third party.

  • Liked — Spacious and comfortable rooms
  • Disliked — We got one bad restaurant recommendation
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank espertus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona
Level Contributor
171 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 13 September 2008

This place is not cheap but it delivers what it offers: a spacious, very well equipped and comfortable apartment perfectly situated in Cairns centre. The rooms are serviced daily, and the staff extremely friendly and helpful. We had a top floor (level 3) flat with views over the swimming pool, and so had no problem with traffic noise, but disappointingly mechanical humming from some nearby exterior source meant I had to use ear plugs at night. With that proviso, however I would otherwise highly recommend Il Palazzo as an excellent place to stay in Cairns.

  • Liked — the central location, quality of the accommodation, and the friendliness of the reception staff
  • Disliked — noisy at night
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Bicholisto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 July 2008

This was a very nice hotel. It is nicely located on the main street within walking distance to the Esplanade. The room was clean and big. The kitchen was very convenient. The lobby and the hotel grounds were nice. Transportation to and from the hotel was very easy with the shuttle.

  • Stayed May 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank DCCNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
601 reviews
282 hotel reviews
common_n_hotel_reviews_1bd8 464 helpful votes
Reviewed 23 July 2008

I cannot but agree with another poster on TripAdvisor who said that the room, the location and the service all exceeded expectations.

We arrived early (about 11am) but that presented no problems at check-in. Our room overlooked the pool at the rear of the hotel and came complete with kitchen.

The pool is a pleasant place to sit and relax.

The hotel does not have a restaurant, but the position in the centre of Cairns means that you are surrounded by masses of excellent restaurants. In fact the position means that you can walk anywhere in Perth. Should you have a car, they have parking (I think the parking in their garage is free)

The front desk, as others have said, are a fount of knowledge on what to do, where to eat, tours, and so on. They genuinely take the time to be helpful.

Value for money was excellent

  • Stayed July 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moraira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fife, United Kingdom
Level Contributor
134 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 21 June 2008

Small, boutique hotel, right in the centre of town. A short walk from the shops, station, night market, reef cruises. Extremely helpful concierge who knew all the best/cheapest tours. We were there in summer and with the high humidity, you want to be within a short walk of most places, and unlike most of the other hotels, this is ideal. Highly recommended.

  • Liked — SMallness of hotel, personal service
  • Disliked — Nothing
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mandelbrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
88 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 May 2008

Spent 2 fantastic nights at the hotel. The owners run and manage the hotel and are very helpful. the location is great, its 30 seconds away from all the great restuarants as well as the massive public pool. parking is free and secure. will be going back soon.

  • Liked — Location
  • Disliked — Couldn't stay longer!
  • Stayed January 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank RyanColombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Il Palazzo Boutique Apartments Hotel

Property: Il Palazzo Boutique Apartments Hotel
Address: 62 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 B&Bs / Inns in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Il Palazzo Boutique Apartments Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
Il Palazzo is a stylish boutique hotel situated in the heart of Cairns. Its prime location means that guests are central to the bustling business district, Casino, Conference Centre, Reef Fleet Terminal, markets and shops. The exciting Esplanade with swimming Lagoon and boardwalk, a plethora of cosmopolitan restaurants and major international hotels are within easy walking distance.Il Palazzo is a modern boutique apartment hotel with stunning neoclassical European inspired architecture featuring cream and terracotta decor, impressive stone sculptures and classical fine wrought iron work throughout.There are 38 fully self-contained one bedroom apartments, each with air-conditioning, a fully equipped kitchen and laundry, a large shady balcony, mini bar, Austar TV, CD/DVD, telephone, in-room safe and daily servicing. We have recently undertaken a partial refurbishment with new carpets, bedcovers, flatscreen TVs and DVDs. Il Palazzo has one of the best locations in Cairns and features a beautiful Mediterranean style courtyard with a landscaped heated swimming pool. There is a roof top sundeck, BBQ area and gazebo. Business services are available as well as a tour desk, dry cleaning, FREE wireless internet and secure undercover parking.The staff take pride in offering guests a personal service and attention to detail is paramount.While visiting one of the most sought after destinations in the world -Cairns and the Great Barrier Reef - stay in a luxury apartment at Il Palazzo. ... more   less 
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Also Known As:
Hotel Il Palazzo Boutique Apartment

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