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“An ok stay - but a fair few problems along the way”

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Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
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1,317 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Juan, Puerto Rico
Level Contributor
94 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 30 July 2007

Booked hotel counting on using their shuttle bus into town. As it happened, the bus was always full (only seats 9 and we are a family of 7 people) and only ran once every hour. As the hotel was full, we never had the opportunity to get a ride in the bus - we always walked to and from town. Just think how tired we all were on the day we returned from our trip to the Great Barrier Reef! Would stay at a place closer to town on a future trip.

  • Liked — view to the ocean
  • Disliked — location
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank isla-soleada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, 14 September 2007
Thankyou very much for your feedback.

You are correct, our complimentary courtesy bus is a nine seater. It does the journey to the city centre, of just over a kilometre ever hour.

It is surprising to hear that you were unable to catch the bus, even given your group size. Our guests regularly comment on how flexible our team are on return trips to collect larger groups from town.

We appreciate that our location is not going to please everyone, in the same way a hotel in a noisy city centre will not.

Most of our customers love our location, in particular the views from our rooms and the great food. I would encourage anyone to view the uploaded photos from our guests.

If you choose to stay downtown on your next visit, might I recommend the Novotel Cairns Oasis Resort.

Warm regards,

David Wright


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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