523
809
295
71
25
I thought all what ws provided and quality was all of what was expected
The cleanliness was tip top
I didn't eat at the restaurant but friends did and they were all really happy with the food quality
The service and staff were very courteous and helpful. The room was fantastic and so were the beds, very comfortable. The Location was a bit far out of town, but the hotel bus was very good leaving on the hour into town.
After a lovely holiday in Port Douglas we stayed for one night at the Mercure in Cairns. Really hard to find based on the address given ( don't try and find this on the Esplanade as stated) and the service was very average. The staff talk to you like they are doing you a favor and there is nothing remotely friendly about them. The room was clean and had everything we needed and that is the best thing I can say about the hotel
We stayed at the Mercure Cairns Harbourside for 4 nights. The room was very nice, clean and had a good view of both the harbor and the mountains. What made this a great place to stay was the friendly helpful accommodating staff. They gave us great directions to various restaurants, helpful hints on area attractions and tours. They knew us by name and were warm and friendly, asking us how our day's adventures had gone. One night we sat in the bar and planned our next two days activities spreading out brochures all over the table and just having a couple of drinks. Never did we feel rushed or as if we were taking up too much space or time. The restaurant was good - clean and with a lovely menu of items from which to choose.