My husband and I stayed for one night only as we had a planned flight to Sydney the following day. Upon arrival we were most impressed by the efficient and at the same time, friendly, welcome we received. We arrived with the relevant printed confirmation in hand, but there was no need, as on giving our name, we were immediately identified and made to feel welcome.
We were pleased with our room and it was just what we requested with a sea view. It was spacious, had a comfortable bed with good pillows to lie on, with TV and refreshment making facilities (though no nibbles, as previously pointed out by another reviewer). The bathroom was modern and pristine clean with good quality toiletries provided.
I had occasion to use the laundry which was fine, however, due to my own mishap, I accidently dropped an item of clothing behind the tumble dryer and knew that in no way, could I on my own retrieve it. However, on going to the reception and explaining my plight, the reception staff were very emphatic on how anxious I was to try and retrieve my item and so in a flash, one of the staff quickly went with me to the laundry room and in an instant my garment was returned to me. Underneath, I was feeling embarrassed by it all, but in no way, was I made to feel it by the staff. I was so pleased that I was able to have this situation resolved immediately and it was all down to the helpful and willing staff who more or less "dropped everything" to help me. And all with a smile.
The breakfast was self service which is often the case in most hotels so this was not a negative. The main thing was the great variety of foods on offer for both Europeans and non Europeans and all very tasty and delicious. There was something for everyone.
There was plenty of room for parking, both in the car park at the side of the hotel and outside at the front. However, there is an underground car park, accessed by the use of your room "key" which you just swiped by the sensor as you approached the gate. Once inside the underground car park, there was a lift to take you up to all the floors, without having to exit the car park on foot with cases etc. and return to the main entrance. Definitely a "plus" for this hotel. We were offered help with our cases, but declined, due to easy access of the hotel and to the lift - it was not a problem!
One last thing to add, is the use of the Hotel's courtesy bus on an evening to take you into the centre of Cairns. It leaves on the hour and also picks up residents on its return journey with no extra charge. I don't know of many hotels that would provide this particular service to take residents into town and we were again, impressed with the care and service provided by the Hotel.
All in all, we were very pleased with our stay and will certainly consider booking with this hotel again (or one of its sister hotels) if we return to Cairns. Thank you to all the staff for making our stay a most enjoyable one. (Jen Percy).
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more less
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- Also Known As:
- Mercure Cairns Harbourside Hotel Cairns
- Accor Cairns Harbourside