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“Roomy and Cool”

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Holiday Inn Cairns Harbourside
Ranked #10 of 64 Hotels in Cairns
Certificate of Excellence
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1,359 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (264)
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English first
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 December 2013 via mobile

Got a good deal on wotif mystery deal!! Dickie in reception was very helpful and friendly. All staff said hello when they walked past. That doesn't happen too often. Would definitely stay again.
Rooms are very clean and comfortable. There's a free shuttle bus into town until 10pm.

Stayed December 2013
Helpful?
1 Thank Kellie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, 3 January 2014
Dear Kellie B,

Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Cairns Harbourside, it is always a pleasure to receive positive feedback.

I will share your comments with Dickie and the rest of my Team as I am sure that they will be very pleased to hear that you felt very welcome here in Cairns.

We hope to welcome you back to Cairns in the near future Kellie B,

Best Regards,

Paul Morton
General manager
Mercure Cairns Harbourside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 6 Contributor
106 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 14 December 2013

We stayed here for one night while transiting Cairns.

The room itself was large and simply furnished. We unpacked for the night and then discovered the bathroom. The bottom of the door was disintegrating, the grouting was very poor and marked. Also, there were several scuff marks in the bath. Had we not just unpacked or if we were to have stayed more than a few hours we would have complained. So beware, and check the bathrooms before unpacking.

Also,the hotel is a fair walk from the the main drag and the restaurants.

I certainly would not recommend this hotel

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cosmos57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, 18 December 2013
Dear Cosmos57,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Harbourside Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent this occurrance for our future guests, as such, rest assured I have shared your feedback and photographs with my Chief Engineer and Executive Housekeeper who will take immediate action to rectify these issues.

We appreciate your sharing your concerns Cosmos57, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours Sincerely,


Paul Morton,
General Manager
Mercure Cairns Harbourside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 December 2013 via mobile

Having just stayed in the 5 star Shangri La in Sydney I didn't think the Mercure looked very good, just how wrong could I be? Our room was large with a vaulted ceiling and had a fantastic view over the Pacific Ocean which I photographed every morning. The reception, bar and restaurant staff were really helpful and welcoming. It didn't matter that it was 8 blocks out of Cairns as there was a free hourly shuttle bus both ways. This hotel ticked all the boxes and I would highly recommend it to others.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Jedijacka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mission Beach, Australia
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 December 2013

From the first initial call the receptionist was very friendly. Being locals we were offered an excellent deal without asking and we stayed in rooftop room with all the trimmings. This was a special occaision and we were not let down. The bed was comfortable , a spacious and well appointed room. The view was fantastic being on the top floor did make it of course.
All the staff we came into contact with very friendly and helpful.
It is a good 20 min walk to the city however the quiet location makes up for this. I would highly recommend this hotel to tourists and locals alike. I would stay again .

Room Tip: Ask for a floor room however as they are the most expensive if you are on a budget just ask for as h...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaz6529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 14 December 2013
Dear Kaz6529 ,

We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Annick Dubois
Assistant Manager
Mercure Cairns Harbouside
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Adelaide, Australia
Level 6 Contributor
182 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 5 December 2013

Arrived on an international flight midnight and enjoyed the quietness of this hotel for a good night 's sleep. We did not have a sea front room. Our room overlooked the hinterland.
Our room was clean and bed comfortable. We did not use the restaurant for any meals.
The hotel is not far from the airport if one needs an overnight stay with an early departure.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 14 December 2013
Dear Helen,

Thank you for your response to our TripAdvisor, it is important that we receive feedback so that we can continue to improve our services and facilities to our guests.

Thank you again for sharing your experience and we look forward to welcoming you back in the near future.

King Regards,
Annick Dubois
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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