We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shameful Bathroom”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
United Kingdom
Level Contributor
142 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Shameful Bathroom”
Reviewed 6 January 2014

On the face of it, the hotel seemed reasonable for budget accommodation but it was further out from the centre of town and Esplanade restaurants than I had expected. Reception was not exactly friendly but was fairly efficient - although I wonder why they actually raised a debit on my credit card given that I had prepaid in full for the room, there was no minibar in the room and we were leaving well before the start of any breakfast service in order to catch a flight out of Cairns. On leaving, the person on reception said that the reserved debit would be released from my card account in "about a week or so."

The room itself was of a reasonable size and adequately furnished, albeit carpet and upholstery cleaning would not have gone amiss.

However, the bathroom was a total disgrace. Chips or holes in the surface of the bath where one would stand to take the in-bath shower (no shower cubicle) had been amateurishly filled with an orange coloured sticky putty-like substance. Mould was plentiful on the grouting around the bath and the inside of the bathroom door was black, rotten and disintegrating at the bottom.

No hotel should be permitted to subject its guests to such filth. It was shameful.

Room Tip: Check the bathroom before you accept the room.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank akrivos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, 9 January 2014
Dear akrivos,

Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Cairns Harbourside, I am sorry that the hotel and your experience therein did not meet your expectations.

Please accept my sincere apologies for your experience with your bathroom, please rest assured that this has been rectified & the bathroom door has been replaced to prevent further guests being as disappointed as you were.

Thank you again for your feedback akrivos as your comments will help us identify areas in which we can improve our product and service for our guests.

I hope that you enjoyed the rest of your trip to Australia & have a safe journey back to the UK.

Best Regards,

Paul Morton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,338 reviews from our community

Traveller rating
    395
    640
    233
    52
    18
See reviews for
289
592
126
158
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Jose, California
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 5 January 2014

-Can't really say anything negative about the hotel but can't offer resounding praise either. Solid accommodations that are far from luxurious or spectacular in terms of upgrades & curb appeal leaves something to be desired. Bed was extremely comfortable & their extensive pillow menu added to our sleeping experience. Their was extensive corrosion in our shower tub & to our horror one morning we awoke to discover a cockroach sitting on a pillow in the middle of us...
-We opted for a superior room with ocean view & were not disappointed with 180 degree views of the mountains, ocean, & harbor walk...
-During our 2 week trek in Oz Australians proved to be super friendly & hospitable & the staff reflects such sincerity as they were courteous & always willing to assist with directions/recommendations/fix issues...
-The Esplanade & Marina are at least a 25 min walk away. The hourly shuttle is a tremendous benefit which goes to the heart of the Esplanade area. The Promenade & harbor walk across the street is beautiful with well manicured trees & lawn with sculptures & public exhibits about Cairns history. It's a very active outdoorsy area as running/biking/ trails with several interpretive fitness stations around too. We didn't take advantage of it, but the hotel partners with a full-size gym a few streets away which you can get an access card to work out at ($30 deposit for access card)...
-Didn't eat on site, lack of options & high prices. Plenty of cafés around offering specials which translates to inexpensive & larger portions. Everywhere you go has free wifi so if you need longer than the 30 minutes allotted to your room just go to a neighboring coffee shop etc...
-Read a lot about Charlie's seafood buffet next door in several travel guides but highly disappointing as there's only 2 small food stations & food looked stale, old, & crusty so we skipped it w/o hesitation...

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wesley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, 8 January 2014
Dear Wesley T,

Thank you for taking the time to write a Trip Advisor post following your recent visit to Cairns and also your stay at Mercure Cairns Harbourside.

I am pleased to read that you enjoyed your stay in one of our Superior Rooms, the comfort of the bed, the pillow menu and the stunning Trinity Bay views. I am sorry about your experience with the cockroach in your room, we do have the flying variety in Cairns and on occasion they do enter open balcony windows or doors.

I was rather disappointed with your recommendation not to eat in Teshi's Restaurant or Blue Mango cafe where we offer a variety of local and international dishes for our guests at very reasonable prices with a large range of beers, wines and cocktails that can be enjoyed inside or al fresco on our terrace with very relaxing views of the Esplanade and the ocean.

I would like to take this opportunity to highlight that the restaurant 'Charlies' is not part of Mercure Cairns Harbourside and is the hotel restaurant of Acacia Court.

Once again Wesley T thank you for your comments and I hope that you had a safe return back to the US.

Best Regards,

Paul Morton
General Manager
Mercure Cairns Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noosa, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014 via mobile

Stayed here for a few nights on our North Queensland Adventure. When we first arrived at the hotel, we were greeted by this really nice Girl at the Counter that always went out of her way for us.

Room was decent. Didn't have much of a view but we got the room super cheap so didn't matter.
Hotel was a little out of the way to the city, however it only took 25mins to walk to city centre. Hotel puts on a sweet shuttle service every hour between 10am-10pm if you don't want to brave the heat though ;)

Stayed January 2014, travelled as a couple
Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 January 2014 via mobile

Enjoyed 4 nights over New Years at the mercure. A great stay still in walking distance to cairns central without the crowds.
Spectacular seaviews from our 4th floor room.
Anything needed or any help booking tours/sightseeing the staff were more than happy to help.
A special mention and thank you to Dickey who after learning of my girlfriends birthday over our stay helped arrange a surprise bottle of champagne for us in our room when we returned her b'day afternoon.

It's great customer service like this that personalize your trip and keep you returning.
Thanks again.

Jamie Simpson

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Runamuk22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
150 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 1 January 2014

I stayed here for 2 nights in late December 2013.
Was surprised by a very pleasant upgrade to a high floor room over looking the Esplanade.
Staff are very friendly and the pool is very refreshing.
My room was large and very comfortable and had the great view.
The Esplanade is just across the street and makes it easy for a bit of exercise each morning.
The hotel is a long walk to the main part of town but there is a shuttle service every hour.

Room Tip: Try get a room with the Esplanade view
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank billeclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.2 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
4.5 of 5 bubbles 568 reviews
0.8 mi away
DoubleTree by Hilton Hotel Cairns
0.6 mi away
Cairns Plaza Hotel
Cairns Plaza Hotel
#10 of 64 in Cairns
4.0 of 5 bubbles 1,072 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Shangri-La Hotel, The Marina, Cairns
0.9 mi away
Novotel Cairns Oasis Resort
1.3 mi away
Hilton Cairns
Hilton Cairns
#7 of 64 in Cairns
4.0 of 5 bubbles 2,158 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Cairns Harbourside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Southall Travel, Agoda, Odigeo, IHG, TripOnline SA, Traveltool, S.L.U., Evoline ltd, getaroom.com, Cancelon and Hotel.de so you can book your Holiday Inn Cairns Harbourside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing