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“Perfect for an overnight stop”

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Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
Certificate of Excellence
Bondi, Australia
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Perfect for an overnight stop”
Reviewed 17 February 2014

We stayed here after flying into cairns airport quite late. It's only 2.5km from the airport and very easy to find if you are hiring a car.
Very happy to find the cafe and bar still open, enjoyed a late bite and beer sitting outside over looking the esplanade.
Late check out of 11am gave us plenty of time to enjoy the views and salt water swimming pool.

  • Stayed February 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J_in_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 February 2014
Dear J_in_Sydney,

Thank you for your response on Trip Advisor, it is important that we receive feedback so that we can continue to improve our services and facilities to our guests.

We look forward to welcoming you back in the near future.

Sincerely,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,350 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Sydney, Australia
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 February 2014

We stayed here from 12 to 16 Jan 2014. We booked through Agoda & got an awesome deal for a king size bedroom (price almost on par with staying at backpacker's private 2 person room). Our bedroom was in the first floor & it was nice, spacious and clean. A bit dissapointed though because the bed was actually 2 single beds stuck together, instead of an actual king bed.
The hotel is located about 20 minutes walk from the CBD. The walk is nice when you do it in the morning, but it's not so comfortable when you walk in the middle of the day when it's really humid and hot. Luckily Mercure has an hourly shuttle bus, which is really handy. I think the hotel is ok if you are only staying there to sleep & go on tours the whole day (which is what we did) but if you want to experience the CBD & nightlife it's probably better to pay a bit more to stay in other hotels in the middle of the city.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank frauelize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 1 March 2014
Dear Frauelize,

Thank you for your recent comments on Trip Advisor, it is important that we hear from our guests so we can review our products and service.

We look forward to welcoming you back in the near future.

Kind Regards,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffs Harbour, New South Wales, Australia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 February 2014

We booked 5 rooms for an extended family holiday for 6 nights.
I don't even know where to start! It was some of the best service we all have ever experienced! The wonderful staff, made our fantastic holiday even better. We were all on the same floor in the front part of the hotel over looking the picturesque esplanade! Rooms were very well kept, clean and neat at all times! Great shuttle bus into Main Street was a total bonus! Would highly recommend this Hotel to anybody! Thank you to the Mecure hotel. We'll be back!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Monique W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 22 February 2014
Dear Monique,

We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to welcome you back in a near future.

Sincerely,

Annick Dubois
Guest Relations Manager
Mercure Cairns Harbouside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wexford, Ireland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 February 2014

My partner and I stayed here for four nights from the 12th of January. This is a nice hotel, reasonably central to the town itself with fantastic views of the sea, the room was quite spacious and clean. Staff were helpful and friendly. Wifi costs were a bit excessive but this seems to be the norm in Oz.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank MadraBailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 28 February 2014
Dear MadraBailey,

Thank you for your response on Trip Advisor, it is important that we receive feedback so that we can continue to improve our services and facilities to our guests.

We look forward to welcoming you back in the near future.

Kind Regards,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limousin, France
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 February 2014

Staff were very friendly. Room okay but problem with aircon. A bit too far from the city centre but they have a shuttle bus that only runs every hour ( should be more frequent). We could leave bags as room wasn't yet ready before 2pm. Stayed for 3 nights at end of Jan 2014. Would probably find somewhere closer to city centre next time.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mackatwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 February 2014
Dear Wendy,

Thank you for your response on Trip Advisor, it is important that we receive feedback so that we can continue to improve our services and facilities to our guests.

We hope to welcoming you back in the near future.

Kind Regards,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 9 February 2014

We stayed here for 2 nights during our trip to Australia. Rooms were good and clean, and they gave interconnecting rooms without even asking. A real problem when booking from the UK as these rooms carry a huge supplement. Upon arrival we had the most friendly receptionist who couldn't do enough for us. Really sorry but I can't remember her name. The Manager was great, very entertaining and so friendly. All round a good base to explore from.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aiupsala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 February 2014
Dear Aiupsala,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Harbourside Cairns. I will definitely share your positive feedback with the rest of the team.

Once again thank you for your response and we look forward to welcome you back in a near future.

Kind regards,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
256 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 320 helpful votes
Reviewed 8 February 2014

I have only ever stayed here on business. It is reasonably priced, close to the airport and fine if you just need somewhere to sleep for a night or if you have your own transport. But this is NOT the sort of hotel that I would want to stay in for a holiday. It is not near anything and has no great attractions of its own. The most expensive rooms are reasonably sized and have views out over the water, albeit not that interesting. The cheaper rooms are small, basic and have no views. If you can get a good price and are only staying a night and have to be in a Cairns then it is OK, but if on holidays head somewhere up the coast, you will be much happier.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachSwaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Assistant Manager at Holiday Inn Cairns Harbourside, responded to this review, 20 December 2014
Dwear BeachSwaggie,

Thanks for the review.

I do apologise you didn't experience the greatest of stays. I do hope you return in the future.

Kind Regards,

Thomas Kelly
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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