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Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
Caledon, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Could be a good one!”
2 of 5 bubbles Reviewed 5 March 2014

We spent 3 nights at this hotel and were disappointed. The check in staff were indifferent, not too enthusiastic at all. They missed a wake up call, apparently a phone problem, rooms and facility is tired, our room was spartan, stained carpets, shower temp near impossible to control, in addition to credit card imprint and and extra $50/day was charged to cover other charges we might incur, which resulted in a confusing check out, too many charges on the cards, reconciliation problems, and to top it off a 1.5% charge for using a Visa card. Breakfast is $19/pp for continental, $25/pp for full buffet, not worth it! Pool closed.

A good location, coast road makes it a bit noisy for an open window though, location is a half hour walk from the core, a shuttle is available. Could be a good one if they spent money on room upgrades, new trained staff, straighten out very confusing wifi access, etc.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Highfade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Assistant Manager at Holiday Inn Cairns Harbourside, responded to this review, 20 December 2014
Dear Highfade,

Thanks for the review.

I do apologise you didn't experience the greatest of stays. I do hope you return in the future.

Kind Regards,

Thomas Kelly
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,316 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
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English first
Townsville, Australia
Level Contributor
84 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 2 March 2014 via mobile

Arrived at approx 8 mins to 2pm and somewhat greeted by a chap who either doesn't really like his job or just can't be bothered. Told we can get paperwork done but room isn't ready until 2..no way was he going to check and see if the room was 5 mins early..ok then sorry we are a tad early!
Would've been nice if he'd showed a little enthusiasm and told us there is a bar if we'd like in the meantime but no, we had to ask, also no advice on parking, restaurant or wifi. Surely this couldn't be too hard but obviously being the only customers there, it was indeed all a little too bothersome. Hope newcomers to cairns are told a little more and made to feel welcome?
Anyway we found the bar, no customers, in fact no guests anywhere, but the barman was lovely and did a great coffee and beer.
Half hour later went back to front desk and after a bit of ho humming finally got our key. Pick up your game mate!
The room was sparse, desperately needs a bit of refurb and love.
Bed ok, balcony nice with a partial view out to the lovely esplanade, pillows lumpy and cheap but if you test them early apparently there is a pillow menu.
Be aware that this hotel is a good 20 plus minute walk into town, we know cairns well and just needed somewhere close for an early air departure plus we had the car, on the plus side there is a courtesy bus which will drop you into town.
Pool is closed for a reno, so no swimming for a spell. We didn't try the restaurant, preferred town for dinner.
We live in FNQ so are quite reasonable when it comes to mould but mould on the ceiling is not acceptable, bit of mould spray please.. Bathroom also had more than it's fair share too. Bathroom tiny, shower over bath, good hot water, no safety handle though so be careful getting in and out!
All in all average stay, staying in cairns again in 3 weeks at one of the Rydges so it'll be good to compare as price is similar.
Mercure needs to rethink this place as it could be so much better with a little tlc and enthusiastic staff.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank kezCairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Assistant Manager at Holiday Inn Cairns Harbourside, responded to this review, 20 December 2014
Dear KezCairns,

Thanks for the review.

I do apologise you didn't experience the greatest of stays. I apologsie for the staff's attitude which is out of character for all our reception staff.

I do hope you return in the future.

Kind Regards,

Thomas Kelly
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

Had a couple of nights at the Mercure. Great views over the Coral sea, rooms are ok but in need of a refurb as looking rather tired. Shuttle Bus into town a bonus. No pool as being repaired would have been a problem if travelling with children, although again shuttle bus to another pool available. Staff very helpful especially Scott who drove the shuttle bus, always a smile for the guests and gave loads of tips and advise when asked - a true asset to the Mercure.

Room Tip: Superior room with sea views
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wathey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 1 March 2014
Dear Wathey,

Thank you for your response on Trip Advisor, it is important that we receive feedback so that we can continue to improve our services and facilities to our guests.

I will pass on your appreciation to Scott for the mention I know this type of feedback to our team members is very important and makes them feel that they do make a difference to our guests experience.

We look forward to welcoming you back in the near future
Kind Regards,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

It's located right by the sea which is beautiful, not too far from the airport and only a 20 minutes walk into the centre. The hotel also provides a bus every hour that can take you or pic you up from the town taking about 10 minutes.

The room was clean and large, a nice double bed with your basic amenities (towels, fridge, kettle, iron etc, bath tub,air conditioning) a nice balcony, good sizes TV.

Would have preferred a sea view room and the only disappointment was that the double bed was actually 2 single mattresses on a double bed.

Room service was good and the food was great.

Overall extremely good value for money and perfect for what we needed it for as we were out and about for most of the day.

Room Tip: Pic a sea view room as we had a room at the back but you still had the hills to look at.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SabinaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 1 March 2014
Dear SabinaTravels,

Thank you very much for your recent comments on Trip Advisor. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

Great views of the Coral Sea, rooms are very nice, not spectacular,but the lighting in the bathroom is great. Staff very helpful and friendly, especially the bartenders (Tim Jim), a great place to hang out, especially in view of the dreadful food in most other places which is way overpriced. Loved this tropical town. Shuttle from the hotel to downtown was pretty good except for the people who cut in line. Do they think that because they don't speak English they can get away with it? Apparently they do. Definitely worth a visit, breakfast ok, but book ahead to save $5.

Room Tip: Ocean view is best
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank BellaCoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 February 2014
Dear BellaCoco,

We very much appreciate your comments on Trip Advisor regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 20 February 2014

We were disappointed by this hotel. At first we were given a room that stank of cigarette smoke. The next was much better, but were told we now had ocean views, when in fact we had the opposite. The room keys kept demagnetising, and locking us out. And the pool needed some cleaning and work. The second room we were given was clean and comfortable, and good for one night. It is a little out of town. But is a nice morning walk to the city centre.

Room Tip: Make sure you specify a non smoking room if you would like one
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kase87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 1 March 2014
Dear Kase87,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Harbourside Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

As per your concern regarding the pool area, I am glad to you inform you that we are currently renovation the whole pool area.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regard,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland, Australia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

Nothing unexpected during this overnight stay. It certainly wasn't exceptional but it was clean and comfortable and as this was a business trip it suited the purpose adequately. Staff were polite and helpful when asked to assist, but often don't appear to enjoy serving guests and checking in feels more like a necessary procedure rather than a welcoming event. As with previous stays at Mecure hotels, they do what they do well but in the end the rooms are a little bigger and perhaps a little better appointed, but in the end they are just a hotel room. I often feel I'm paying for the 'brand' rather than the product. However, it was nice to be on the Esplanade and so close to the ocean.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ejireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 1 March 2014
Dear Ejireland,

Thank you for your recent response on Trip Advisor and allowing me the opportunity to respond to your comments. I am glad to hear overall of your thoughts that you enjoyed the hotel however there are a few items that I need to follow up with our team. I apologies that we were not able to meet your expectations regarding some of the staff, I have passed this information onto our Front Office Manager to discuss with his team.

Once again thank you for your response and I look forward to your return in the near future.

Kind regards,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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