We spent 3 nights at this hotel and were disappointed. The check in staff were indifferent, not too enthusiastic at all. They missed a wake up call, apparently a phone problem, rooms and facility is tired, our room was spartan, stained carpets, shower temp near impossible to control, in addition to credit card imprint and and extra $50/day was charged to cover other charges we might incur, which resulted in a confusing check out, too many charges on the cards, reconciliation problems, and to top it off a 1.5% charge for using a Visa card. Breakfast is $19/pp for continental, $25/pp for full buffet, not worth it! Pool closed.
A good location, coast road makes it a bit noisy for an open window though, location is a half hour walk from the core, a shuttle is available. Could be a good one if they spent money on room upgrades, new trained staff, straighten out very confusing wifi access, etc.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Cairns Harbourside Hotel Cairns
- Accor Cairns Harbourside