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Holiday Inn Cairns Harbourside
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed 25 April 2014

Great Hotel, will be even better once pool is finished.
Spacious and comfortable room (eventually).
My one complaint (mattress far too soft for me) was resolved once discussed with the Manager.
Hotel provides a shuttle service to the nearby Novotel, for use of their pool. Shuttle service to city centre is also provided, which we used every night (last collection at 10pm).

Room Tip: We had a view of the Bay, which was rather pleasant.
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  • Stayed: April 2014, travelled as a couple
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1  Thank Rich850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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612 - 618 of 1,399 reviews

Reviewed 24 April 2014

Beyond the splendid view on the Cairns Bay I will always remember the incredible staff of this hotel: always smiling, kind, good-mannered, patient and extremely professional. They have provided me with all the possible information about Cairns and suppoerted me in booking the tours, thank you!

The director of this hotel should be very pride of his incredible staff!


Additional info:
The hotel is far enought from the city center chaos but not so much (~15 minutes walk).
Location perfect, not far from the airport (only ~20 AUD taxi).


Well... the swimming pool was broken but considering the other positive aspects... I will forget this little detail ;)

Room Tip: Ocean View room.... definitely!
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  • Stayed: March 2014, travelled solo
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1  Thank raf_1980_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

I used accord hotel chain before and they never disappointed me, until this one.

the good stuff:
- great view from the balcony
- hourly shuttle bus to city
- friendly staff and help is always around the corner
-comfortable bed

now the bad:
- (for ladies) there is no dresser
- TV is on the desk and not wall-mounted and so annoying to watch, remote buttons are hardly legible
-the carpet and curtain have stain marks
-water taps are from ancient era, be careful touching the hot one, it gets really hot
-fair bit away from city ($10 taxi ride)
-and my biggest complain, you could hear if someone sneezes next room. There is just hardly any solid sound barrier between rooms. I could clearly hear when someone flashes their toilet. In the morning I could hear aircraft noise. I had real interruption with my sleep due to noise.

Will I go back? No. I will go somewhere else, preferably close to city or in Palm Cove / Port Douglas.

  • Stayed: April 2014, travelled as a couple
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Thank Shurid F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Assistant Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 9 December 2014

Dear Surid,

Thank you for your review and my apologies for the delay in replying.

I am disappointed to hear that your experience at the hotel didn't live up to our normal high standards. I will pass all this information onto our management team.

I do hope you book with us in the future.

Kind Regards,

Thomas Kelly
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

We stayed at the Mercure for four nights and were very impressed with the staff who were amongst the most helpful and friendly we came across on our travels. Our room on the seventh floor was huge with lovely high ceiling and a large balcony with beautiful sea views.
The hotel is a short walk away from the centre of town so the hotel lays on a shuttle bus, but we often chose to walk as it was all seafront paths and certainly not too far.
We stayed during cyclone Ita and the staff were fantastic in keeping us informed and helping us with any concerns. I would definitely recommend this hotel.

  • Stayed: April 2014, travelled with family
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Thank Jenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014 via mobile

We selected this hotel because of the ocean view from ther ocean view room, we were not disappointed. The 180degree expended view to as far as airport and marina in town center was amazing, we had a king room, it was very spacious. 20mins walk to town center which is a little bit far, but worth the effort if you don't mind walking, and very scenic pleasant walk along The Esplanade in front of the beach, lots of people running and exercise in the early morning or late afternoon, free fitness lesson on The Esplanade every morning from 7am as well if you are conscious to getting fit when you are traveling, yoga class, aqua aerobatic in a great public swimming pool! Overall, pleasant stay!

Stayed: April 2014, travelled as a couple
1  Thank thewomby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 13 May 2014

Dear Thewomby,

Thank you very much for your recent comments on Trip Advisor. Your positive feedback is grandly appreciated.

We look forward to welcoming you back in the future.

Kind Regards,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside

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Reviewed 13 April 2014

Stayed at the Mercure as part of a wider trip, taking in Moreton Island, Sydney, Dubai and Singapore.
The hotel itself mayn't be particularly great looking from the outside, but the reception areas and rooms and very good. Most importantly the staff were fantastic. Every staff member that we spoke to was extremely helpful and went out of their way to make our stay a good one and offered help and advise to make our trio to Cairns and enjoyable one.
There is a courtesy transfer service via minibus to the town centre, though it is within walking distance (about 30 mins).
We didn't eat at the note, because there are loads of fantastic restaurants to meet all tastes and budgets in the centre.
At the time of our vista the pool was closed due to a leak and the hotel is having it dug up and replaced, however, guests have access to the pool at a sister hotel for which the Mercure staff will organise a transfer to/from.
Views from the beachfront rooms is lovely and we would be happy to return to the Mercure if we are ever in Cairns again.

Room Tip: Take a beach view room - Well worth it !
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  • Stayed: April 2014, travelled with friends
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1  Thank MoyAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 20 April 2014

Dear MoyAl,

We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to welcome you back in a near future.

Sincerely,
Annick Dubois
Guest Relations Manager
Mercure Cairns Harbourside

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Reviewed 12 April 2014

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank hajanne
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 20 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range: £69 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Blue Mango Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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