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Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
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1,316 reviews from our community

Traveller rating
    385
    632
    229
    52
    18
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
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English first
Oswestry, United Kingdom
Level Contributor
131 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 10 June 2014

We arrived on the day before the tropical cyclone but the staff did all they could to help. The pool was being renovated which limited the bar area and was noisy on the first night. That saying, I have been to better hotels. The food was only average and the staff seemed a little distant and even unavailable at times.
Near the esplanade and only a short walk into town. Convenient for the airport - we were on the way (2 nights) to and returning from (one night) Port Douglas.

Room Tip: The higher the floor, the better the view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thetroothfairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Assistant Manager at Holiday Inn Cairns Harbourside, responded to this review, 9 December 2014
Dear Thetroothfairy,

Thank you for your review and my apologies for the delay in replying.

I am disspointed to hear that your experience at the hotel didn't live up to our normal high standards. Even though we had arranged an alternative arrangement due to the pool, we understand how this may have impacted your experience with us.

I do hope you book with us in the future as the pool renovations are now finished.

Kind Regards,

Thomas Kelly
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Invercargill, New Zealand
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

We arrived in Cairns on Christmas day at 10.30pm, got to the Mercure Cairns Harbourside at 11.15pm when we got to the reception,the clerk new who we were ( maybe we were the last to check in)or that we where staying there for 9 days who knows. a great start. We had a corner room on the top floor, with a great view looking over the Esplanade and in towards the township. the room was well set out and very clean.We had a rental car and at this hotel there is a underground car park which is excellent it was good to have the car parked there during the heat of the day! the hotel also has a courtesy bus which ran hourly into the city and return. Dinning was very good a great range of food to chose from. on our stay and with the helpful staff etc, it was like a second home to us.

Room Tip: A room with a sea view
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alister L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Front Office Manager at Holiday Inn Cairns Harbourside, responded to this review, 29 June 2014
Hello Alister L,

Thank you for your comments from your stay over christmas! Always love getting positive feedback
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Adelaide, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

We arrived in Cairns about 5pm from Port Douglas and stayed here overnight before a flight home the next morning. The hotel was perfect for our needs. Close to the airport, and as we had a rental car, only a short drive to restaurants for dinner. We were given a room at the front overlooking the Esplanade and ocean and the view from our balcony as the sun went down was lovely. The bed was exceptional, - extremely comfortable. We didn't eat in the hotel, but reception staff were friendly and efficient. Currently there is no swimming pool as a new one is being built, they were providing a shuttle service to a sister hotel to use their pool but as we were only staying overnight this did not bother us.

Room Tip: Lovely view overlooking the sea from rooms at the front
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuziAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Front Office Manager at Holiday Inn Cairns Harbourside, responded to this review, 29 June 2014
Hello SuziAdelaide,

We cannot wait to have the new. Next time you are travelling through Cairns, we would be more than happy to help you out.
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mansfield
Level Contributor
108 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

We arrived at the hotel at 5am which was not a problem as we had communicated with them prior to our arrival, we just needed a room to catch up on some sleep after an international flight before we picked up our motorhome rental. Very efficient greeting at reception and room extended for us to make the most of paying for a full night.
Large room with extremely comfy bed, bathroom a little dated but very clean with adequate toiletries.
Can recommend this hotel for overnighting.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicole c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 6 August 2014
Hello stillcurioustoo,

Thank you for your time reviewing Mercure Cairns Harbourside. Glad to hear you were able to catch up on much needed rest.

Thank you again for your time

Kind Regards,
Nick Pelucchi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

A one night stop over at this very comfortable hotel. Arriving late, close to midnight to a pleasant welcome, easter eggs at the counter and very helpful reception satff. Very large room with bed and pillows which were really cosy. Our room overlooked the hinterland. In the morning went for a walk along the foreshore, having breakfast at the cafe overlooking the water. This area has an excellent walking and cycling track , workout stations, fantastic childrens playground, BBQ areas , and lots of grass. Not far to Cairns CBD, with mnay restaurants and shopping. Will definitely visit this area again and stay at the Mercure if we can get the same very reasonable rate again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stillcurioustoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Front Office Manager at Holiday Inn Cairns Harbourside, responded to this review, 26 June 2014
Dear stillcurioustoo,

We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards

Nitin Tyagi
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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