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“Simply Outstanding!!”

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Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
Ixworth, United Kingdom
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Simply Outstanding!!”
5 of 5 bubbles Reviewed 24 June 2014

Having decided to spend the second night of our holiday in Cairns after flying in from Brisbane (fortunately on an earlier flight too), we decided to come to this hotel given the excellent price and location. It's a 10 minute drive from Cairns Airport and our reason for deciding to stay here was so we could drive the next morning in daylight up to Port Douglas on the most breathtaking stunning drive I know. This hotel was great though - easy to check in, free internet available throughout the hotel, good space to park the car. Only downside was the outside seating area to the bar was a bit untidy because of a new pool being constructed but otherwise, the room was superb. Very spacious, very comfortable and just couldn't fault it really.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MrSpeedbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Front Office Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 June 2014
Hello,

Great to hear you enjoyed your stay with us at the Mercure Cairns Harbourside. You are absolutely right! The drive up to Port Douglas has to be one of the best drives anywhere in Australia!
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1,317 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

This hotel is a nice clean and new at hotel with great ocean views, although it's a bit out of town so if you plan on walking everywhere stay a little closer, rooms are big, clean and tidy when serviced.

Room Tip: Ask for Ocean view
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  • Stayed June 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Chainsawversustree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Front Office Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 June 2014
Thank you for sharing your experience and we look forward to welcoming you back in the near future.
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Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

The Mercure Cairns is located out of town, about a 15 minute walk along Esplanade to the town centre. The hotel is modern and the rooms very spacious.

We had a deluxe room which has a large balcony and great views across the harbour. The room is very comfortable with everything you need including mini bar and flat screen tv.

The restaurant and bar offer a varied selection of meals and snack and at fairly reasonable prices. The pool was being reconstructed during our visit but you can get a free shuttle to the Novotel and use the pool there. For those who don't feel like the walk into town there is a free shuttle to the centre every hour.

If I was in Cairns I would stay here again.

Room Tip: Ask for a room overlooking the harbourside
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt_Randall100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Front Office Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 June 2014
Hello Matt_Randall100,

Thank you for your feedback!! It's great you were able to utilise the shuttle bus service.

We hope to have you return in the future and enjoy the new pool.
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Level Contributor
106 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 19 June 2014 via mobile

The pool is under construction and it was SO HOT the ac couldn't keep the tile floors dry. A shuttle took us to another hotel for a pool. Staff was helpful and friendly and made sure we got sun screen every time we went out.

  • Stayed February 2014
    • Value
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    • Service
Helpful?
2 Thank gladysc215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Front Office Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 June 2014
Hello gladysc215,

Thank you for your review. FNQ can get fairly hot some days, the price we pay for living the paradise.

Hope you return in the future and enjoy the new pool to escape the heat.
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Te Awamutu, New Zealand
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

This was our third time staying at this hotel. Many of the staff were still there from our previous visits. We stayed for just under three weeks and were so spoilt by the wonderful staff there we didn't want to leave. We enjoy the views from our room overlooking the water, the airport and down to the wharf. Cairns hospital is almost next door so there were times when the rescue helicopter would land, even very early in the mornings, but the interruption to one's sleep is not a problem when you think that someone in that chopper has hopefully made the 'golden hour' for treatment. We ate at both Teshi's Restaurant and Blue Mango and with our Accor card the value was excellent. Staff always went out of their way to accommodate our requests and if something wasn't on the menu - we still had it placed in front of us without a fuss! Service is friendly, food arrived in good time and there were special touches which made us feel good. Tim, Michael, and Glenn at night, Maureen and her team at breakfast, and of course we cannot forget Troy, their F & B manager. From the front reception to the housekeeping staff we say thank you for making our stay so good. When something was not as we requested the staff endeavoured to put it right as quickly as possible to our satisfaction. We also observed the staff and hotel being very generous to one elderly couple who were celebrating their 62nd wedding anniversary. They were overwhelmed by kindness and special touches from everyone there and it is wonderful to see that a hotel chain can care that much about it's clientele. Some areas could do with a spruce up and it is great to see that the work on the new pool is progressing. Hopefully some of the other areas will follow and be upgraded. Our thanks to Paul the GM who came down to say farewell as we left. I guess we'll have to go back to try out that new pool!!

Room Tip: Top floor, Privilege rooms give the best view.
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank WaikatoSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 June 2014
Dear WaikatoSue,

Thank you for taking the time to post a Trip Advisor review following your recent stay at Mercure Cairns Harbourside, it was a great pleasure to meet you both.

Thank you for your kind words regarding all of the Team members mentioned, all of whom look forward to welcoming you back so you can try out the new pool which will be ready by the end of August. I hope that your renovations have gone well too!

I look forward to welcoming you both back to the hotel very soon,

Best Regards,

Paul Morton
General Manager
Mercure Cairns Harbourside
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Lismore, Australia
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

We stayed here for 2 nights. Very nice hotel, modern spacious suite. Easy walk to town centre using the harbour side walking track (15 minute stroll). The main restaurant served a great meal and there is a coffee shop for a snack.

Room Tip: They have quite a few twin rooms so make sure you request a queen room on a high floor for couples w...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soonami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, 3 July 2014
Hello soonami,

Loved to hear your recent 2 night stay went really well.

Something to keep in mind is our shuttle bus into the city centre. Runs daily from 10am to 10pm and leaves the hotel every hour on the hour. Save the legs and gives you more time in town to enjoy.

Thank you again for taking the time to review Mercure Cairns Harbourside on Trip Advisor

Best Wishes,

Nick Pelucchi
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 17 June 2014

This property close to the airport ...with a shuttle on a hourly basis available to drop you city center.We had booked a standard room .The rooms were small ...no chest of draws available in the room to store your clothes.Even the cupboard was occupied by the hotel with their sheets and pillows.The locker was not working. WIFI connectivity not functioning .

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pskap00r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, 25 June 2014
Dear pskap00r,

Thank you for taking the time to post a Trip Advisor review following your recent stay at Mercure Cairns Harbourside, I am sorry that the hotel & services therein did not live up to your expectations.

I am disappointed to read that the WIFI was not working in your room, Reception is attended 24 hours & would have been happy to attempt to fix any connectivity issues.

Thank you again for your feedback pskap00r, I hope we have the opportunity to welcome you back to the hotel in the future.

Best Regards,

Paul Morton
General Manager
Mercure Cairns Harbourside
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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