Travelling with a friend from overseas I specifically booked a twin room via an online booking service. So we checked in--no problems and get upstairs to find a king bed. Sorry, two guys are not sleeping in this. I go back downstairs and there is a queue waiting for check-in. I wait to the side after the japanese staff serve a couple of people and then make the point that I've already checked in and have been given the wrong room. What? I'm told to wait until she serves all the people waiting to check in. Surely she must realise that this has the potential to upset a guest. I've already been through the check in process, they've stuffed up but now I have to return to the back of the queue. Fortunately an assistant manager came out to assist with the queues and he explained that they could make up the settee into another bed or we could have a twin room. We chose the larger king bed apartment and the room was made up quickly with little fuss.
I politely pointed out that I thought the young lady serving had her priorities wrong and that I explained that there was a problem but she, in effect, ignored me. She then defensively tried to explain that the other customers checking in were equally important as me. This was not a good thing to say, of course to a customer who's just been given something other than what he booked. Of course all customers are important, so why didn't she call for help from the staff in the back room rather than just relegating me to start again? Anyway as soon as they saw that I was irritated by this there were apologies all around. However, they didn't seem to understand. The apologies were just a way of diffusing the situation. It seems a shame to me. There was a simple mistake about the room that they were happy to fix but because of the ignorance of the staff they end up with a digruntled customer.
Ok now the room. We had a small apartment. It's no more than a 3 star. It's a pleasant location on the foreshore and no more than a 10 minute walk to the centre of town. They operate a free shuttle on the hour which is nice. There is a coffee shop and a restaurant downstairs but expect inflated prices. I've stayed in better for the price. The price for the in room internet was the most expensive I have even seen for a day anywhere in the world and I travel internationally frequently. Lucky I have my mobile roaming device.
Coming from Brisbane I found Cairns to be expensive. Even the Macdonalds charges outrageous prices. It seems that every retailer jacks up the price due to the tourist nature of this town. But Cairns sure is a nice place to visit.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Blue Mango Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more less
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- Also Known As:
- Mercure Cairns Harbourside Hotel Cairns
- Accor Cairns Harbourside