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“Exceptional Staff, second to none.”

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Holiday Inn Cairns Harbourside
Ranked #10 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 11 June 2010

They advertise the friendliest staff in town, and they aren't exaggerating. We immediately felt welcome.. The hourly shuttle into the heart of Cairns was great and the knowledge of the staff was helpful in so many ways. Every single staff person did their best to make our stay pleasant. The desk staff, the room service, the housekeeping ladies all appear to enjoy their work. Ben in particular was outstanding in resolving internet issues we had. This is just a fantastic place to stay, and we certainly will go back.
The room service food is reasonably priced, large portions, and I must say that the Bruschetta was the best I have ever had, so I had a lot! Cant say enough about the staff, The pool, hot tub and bar were all cozy and enjoyable.

  • Stayed: June 2010, travelled with family
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Thank MacDale45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 17 June 2010

Dear MacDale45

Thank you for taking the time out to right a review about the Mercure Cairns Harbourside. It is always important we recieve feedback from our guests so that we can continue to make improvements. I have passed your comments onto my team who certainly appreciate the positive feedback. As a General Manager it makes me proud to know that my team are taking care of our guest needs and that their efforts are recognised in such a positive way.

Once again thank you for your comments and we look forward to welcoming you back in the near future.

Kind Regards


Shane Edwards
General Manager

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1,270 - 1,276 of 1,434 reviews

Reviewed 24 May 2010

An excellent hotel with friendly staff who were very helpful with their knowledge of the area.

Stayed: May 2010, travelled with friends
Thank JulieB6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded 6 June 2010

Dear JulieB6,

Thank you for taking the time out to review the Mercure Cairns Harbourside. It is important to recieve feedback from our guests whether its positive or constructive to ensure that we are providing the best possible service to our guests.

We look forward to welcoming you back to sunny Cairns.

Kind regards,

Shane Edwards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2010

Hotel quite nice and in a good location can walk to centre of town in 20 mins also has a free shuttel bus every hour which is handy. Suffers from lack of staff never saw a porter the whole time i was there. Drove my car up to the entrance and waited for 5 mins for a porte none appeared. ( i stay about 200 nights a year in hotels). Desk staff were efficinet and very helpfull but not enough of them. Restaurant only had a buffet breakfast no a la carte. and the bar to me closed early but im used to europe and asia.

  • Stayed: February 2010, travelled solo
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Thank tmbobSlough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2010

We stayed on our final night in Australia after weeks of driving up the East Coast - We were due to arrive a little earlier than the 2pm check in time, however we phoned in advance and the reception lady said she would do her best to help. Sure enough a room became available and we checked in at noon.
The rooms are very spacious, we got the King size bed and it was huge - everything is very clean and tidy, and I feel the place is outstanding value for money.
The hotel is less than 2k to the town centre, and we strolled up along the seafront and was there in no time. After enjoying the delights of Cairns we got the shuttle bus back later that day.
Apparently you get a few Crocs in the sea, so I wouldn't advise going for a dip!

  • Stayed: March 2010, travelled as a couple
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Thank Shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2010

Booked into this hotel by DownUnderAnswers. Was pleasantly surprised to have a Coral Sea view and a balcony. Very large room with mini-frig and ironing board. Very pleasant staff at reception, shuttle service to town every hour, restaurant on site. Just across the road from the seaside walking path that we used every morning. You could see the fruit bats at dusk.

  • Stayed: February 2010, travelled as a couple
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Thank suefromCalif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2010

I was very well impressed about this hotel. Althought it is a bit far from city center as already appointed by others, the shuttle service it offers every hour in summer (from 10 AM until 10 PM is a very nice touch and very convenient too. On the other hand, the hotel is very near the airport, so you will not spend more than 20 AUD for a ride. The city center can be reached by taxi too and this ride won't cost you more then 10 AUD and it is only necessary if you need to be there before 10 AM or after 10 PM. We used the taxi service to go to the center to catch boats early in the morning and it was much cheaper than to pay for the pick up from the boat companies ( since we were three).
The staff is very friendly and nice all the time. The rooms are very good.
The only problem I should warn you about is if you decide to book a tour via hotel (they are very efficient and fast) and want to pay for it using your credit card - there is a surcharge of 1.5%. But I guess that most of you would find this a minor problem and so did I.

  • Stayed: January 2010, travelled with family
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Thank Thaïs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2010

The hotel is located right on the esplanade in Cairns. Although it is right on the esplanade it is on the far end away from the centre of all the action of Cairns where all the restaurants, bars and pier where the dive boats leave from. It took about 20-25 minutes to walk to the centre. There arent many restaurants around the hotel but the hotel does offer a free shuttle bus that brings you right into the centre. The rooms of the hotel are your typical Mercure standard which is a good clean, simple room.

  • Stayed: October 2009, travelled as a couple
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Thank Gord_Mtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range: £67 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Blue Mango Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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