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“Great place to stay”
Review of Palm Royale Cairns

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Palm Royale Cairns
Ranked #29 of 63 Hotels in Cairns
Reviewed 21 February 2014

The staff were very helpful and informative. The hotel had a shuttle bus which was very reliable (for a small fee). The hotel had a small shopping centre just across the road. There was a great variety for breakfast. The hotel had several laundry rooms which was very handy. Rooms were spotless and were cleaned daily.

Stayed: January 2014, travelled as a couple
1  Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 24 February 2014

Dear Traveller
Thank you for your recent review. I am happy to see you enjoyed your stay and felt you received value for money and good service.
I will discuss your feedback with the team, in the meantime wish you safe travels.

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207 - 213 of 502 reviews

Reviewed 17 February 2014

I will never stay there again the room was dirty, hair in the bathroom The bed was terrible and the room was must and the carpet dirty The aircon rattled so loudly I couldn't sleep The front desk called me love? not very professional Advise DON"T Stay there

  • Stayed: February 2014, travelled solo
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1  Thank Tess S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 24 February 2014

Dear Traveller
Thank you for your recent review. Unfortunately is does not appear that you enjoyed your stay which I am sorry to hear and offer you my sincere apologies. 2014 will see us carry out some essential maintenance on the resort which in turn will be addressing your concerns.
I will discuss your feedback with the team and wish you safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

I have spent a night travelling for business and have found the rooms very outdated. The bed was big, but very uncomfortable. You find yourself feeling every spring. My room was placed on the first floor near the lap pool. It was very musty.

It has been a number of years sense I have seeing an old box tv.
I attended the breakfast as I had an early flight out, unfortunately I have found it unsatisfying. Eggs were green ( yes, green!) and I ended up walking out with a bit of fruit and some toast. If you only expect basic continental, then this should work for you. There were no pastries or such. Although I did not expect it either way.

I was surprised to see this place advertised as 4 star. It definitely does not compare with any other 4 star places I ever had a fortune at staying.

The only positive was the receptions staff. Welcoming and attending. The rating should be adjusted however.

Room Tip: It may be better higher up! Watch out for the air conditioning. It sounds like a v8 starting up in y...
See more room tips
  • Stayed: February 2014, travelled on business
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Review collected in partnership with this hotel
Thank Divs74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 24 February 2014

Dear Guest
Thank you for your recent review. I am sorry to hear that we did not reach your expectations. I will be discussing your feedback with the team in order to serve our guests better in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

The room was smelly, had very old, dirty carpets, and an old TV with bad sound. A major gap between the picture presented on the web site and reality. The air conditioning system was so loud that it was difficult to sleep. Go there only if you are desperate to pay a low price.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank martisotope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 24 February 2014

Dear Guest
Thank you for your recent review. unfortunately it does not appear the resort met your expectations, which I am sorry to hear.
We are planning to carry out some essential maintenance work in 2014 that will address your concerns and help us serve our guests better. In the meantime I will discuss your feedback with the team.
Thank you once again for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

stayed in june 2012 ..
- nice hotel
- great staff
- nice breakfast
- great ambiance

I booked this hotel without knowing too much about it and it was in haste but i was very happy when i checked in as the staff was really helpful and the stay was nice.

  • Stayed: June 2013, travelled as a couple
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1  Thank vivek_bansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 24 February 2014

Dear Traveller
Thank you for your recent review. I will pass on your feedback to the team.
Wishing you safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

I stayed in this property with my family. Definity loved our cozy stay. Rooms are big and spacious. Good for Long stays Resort is clean and well maintained. Staff is very helpful and friendly. they have a swimming pool; had given a look of a beach.. I felt almost on a beach. they have kids games along with play stations. Subway, Mall, convenience stores and bus stop is at 200 meters distance.

Few Backdrops on Location-
The location of Resort is called Raintree. The area is not a safe area in evenings onwards. The Roads are deserted by 7pm. Even in the rooms had they mentioned not to loiter after 6 to 7 pm. so we were stuck in evening to stay in Resort. That was so boring and worst part of the stay!

Located approx 6kms from city center, pier or Lagoon Area. 6kms is far in city like Cairns which is very small. All the happening places are near to Pier.

  • Stayed: January 2014, travelled with family
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1  Thank divya_jain_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

just come back from 4 week stay at Palm Royale and loved it! relaxing motel with wonderful pools and outside area, rooms were a little dated but clean and spacious. Didnt matter that it was away from central Cairns as to get the most from this area you need to rent a car.For the first week of our stay we used the hotel bus sevice and local buses which was fine if you planned what you were doing.Motel is across road from small shopping centre so very convenient. No evening meals at hotel but try the chinese cuisine at the tavern in Raintrees it is excellent! Reception staff were always friendly and helpful. Room service was offered every day but must say was to a different standard each day, the only negative I can say was that our white duvet cover was not changed the whole stay and our sheets only once a week but I am positive if we had been that bothered and asked at reception they would have arranged this.Overall excellent value for the money we paid and would definitely go back.

  • Stayed: January 2014, travelled with family
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3  Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Royale Cairns

Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Cairns
#19 Luxury Hotel in Cairns
Price Range: £44 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palm Royale Cairns 4*
Number of rooms: 150
Official Description (provided by the hotel):
Escape To Palm Royale Cairns Cairns, Queensland A world away from the everyday and within minutes of everything that Cairns has to offer – that’s the beauty of Palm Royale Cairns, not to mention its attentive service, fabulous guest rooms, choice of pools, magnificent landscaped gardens and numerous resort facilities. Mediterranean architecture blends seamlessly with the tropical environment of Cairns. Set against azure skies and an emerald backdrop of rainforest clad mountains, the modern exterior shrouded in lush greenery provide the perfect foil and beckon (as the Italians say) Amare la Vita…or ‘love of life’. Having successfully captured the tropical spirit of Cairns and its wonderful climate, Palm Royale Cairns is an inviting palm fringed oasis of aqua swimming pools and shady gardens. Laze the days away on sun-drenched terraces or retire to the air-conditioned comfort of your room after a day visiting the Great Barrier Reef, World Heritage Listed Rainforest or outback. ... more   less 
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Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale

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