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“Great time in Cairns” 5 of 5 bubbles
Review of Palm Royale Cairns

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Palm Royale Cairns
Ranked #33 of 65 Hotels in Cairns
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great time in Cairns”
5 of 5 bubbles Reviewed 14 March 2014

Had a amazing time, very clean and helpful friendly staff. the shuttle bus to the center of cairns supplied by the hotel (at a small fee) was very convenient. The tropical style pool with palm trees is quite large and reminded us that we were on holidays! We would stay here again.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank RGWOLF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 21 March 2014
Dear Travellers
Thank you for your feedback. I was especially happy to hear how much you enjoyed your stay and will be sharing your comments with my team.
Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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456 reviews from our community

Traveller rating
    60
    192
    119
    50
    35
See reviews for
86
163
44
23
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 March 2014

Having read some of the reviews. I was not sure if I had done the right thing, by booking and paying for a room upfront. When I arrived, the reception staff were friendly and I received a room upgrade. Although the resort looks a little tired in places and the room a little outdated. It was clean, the bed was comfy, overall a pleasant stay. I would stay again. Great Value!!

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tregaski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 21 March 2014
Dear Traveller

Thank you for your recent review. I am happy to hear that you felt like you got value you for money and enjoyed your stay.
I will be discussing your feedback with my team.
Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 21 February 2014 via mobile

The staff were very helpful and informative. The hotel had a shuttle bus which was very reliable (for a small fee). The hotel had a small shopping centre just across the road. There was a great variety for breakfast. The hotel had several laundry rooms which was very handy. Rooms were spotless and were cleaned daily.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 24 February 2014
Dear Traveller
Thank you for your recent review. I am happy to see you enjoyed your stay and felt you received value for money and good service.
I will discuss your feedback with the team, in the meantime wish you safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thursday Island, Australia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 17 February 2014

I will never stay there again the room was dirty, hair in the bathroom The bed was terrible and the room was must and the carpet dirty The aircon rattled so loudly I couldn't sleep The front desk called me love? not very professional Advise DON"T Stay there

  • Stayed February 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Tess S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 24 February 2014
Dear Traveller
Thank you for your recent review. Unfortunately is does not appear that you enjoyed your stay which I am sorry to hear and offer you my sincere apologies. 2014 will see us carry out some essential maintenance on the resort which in turn will be addressing your concerns.
I will discuss your feedback with the team and wish you safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

Brisbane, Australia
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 14 February 2014

I have spent a night travelling for business and have found the rooms very outdated. The bed was big, but very uncomfortable. You find yourself feeling every spring. My room was placed on the first floor near the lap pool. It was very musty.

It has been a number of years sense I have seeing an old box tv.
I attended the breakfast as I had an early flight out, unfortunately I have found it unsatisfying. Eggs were green ( yes, green!) and I ended up walking out with a bit of fruit and some toast. If you only expect basic continental, then this should work for you. There were no pastries or such. Although I did not expect it either way.

I was surprised to see this place advertised as 4 star. It definitely does not compare with any other 4 star places I ever had a fortune at staying.

The only positive was the receptions staff. Welcoming and attending. The rating should be adjusted however.

Room Tip: It may be better higher up! Watch out for the air conditioning. It sounds like a v8 starting up in y...
See more room tips
  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Divs74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 24 February 2014
Dear Guest
Thank you for your recent review. I am sorry to hear that we did not reach your expectations. I will be discussing your feedback with the team in order to serve our guests better in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Tribulation, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 13 February 2014

The room was smelly, had very old, dirty carpets, and an old TV with bad sound. A major gap between the picture presented on the web site and reality. The air conditioning system was so loud that it was difficult to sleep. Go there only if you are desperate to pay a low price.

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank martisotope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 24 February 2014
Dear Guest
Thank you for your recent review. unfortunately it does not appear the resort met your expectations, which I am sorry to hear.
We are planning to carry out some essential maintenance work in 2014 that will address your concerns and help us serve our guests better. In the meantime I will discuss your feedback with the team.
Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 29 January 2014

stayed in june 2012 ..
- nice hotel
- great staff
- nice breakfast
- great ambiance

I booked this hotel without knowing too much about it and it was in haste but i was very happy when i checked in as the staff was really helpful and the stay was nice.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank vivek_bansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 24 February 2014
Dear Traveller
Thank you for your recent review. I will pass on your feedback to the team.
Wishing you safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palm Royale Cairns

Property: Palm Royale Cairns
Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Palm Royale Cairns 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale

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