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“April 2014”
Review of Palm Royale Cairns

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Palm Royale Cairns
Ranked #33 of 64 Hotels in Cairns
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“April 2014”
Reviewed 7 May 2014

rooms very run down, cockroaches in the bathroom, outside of building needs major repairs, breakfast was cold, beds very old and uncomfortable, access to rooms poor. would not recommend this hotel to anyone

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Rebecca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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477 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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English first
Cairns Region, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2014

Very poorly maintained building musty smelling constant traffic noise, nice pool and good breakfast. Close to shops and pub but don't eat there because the meat on the menu isn't what it's supposed to be ( t bone is a piece of chuck steak ) that takes 45 mins and 3 people in the bistro

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gravyscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

Cleanliness was a little lacking, there were some crumbs and what looked like peanut shells left over on the welcoming guide on the table in the room, and a piece of old candy stuck to balcony railing. Made me question how clean the rest of the room was.

Average rooms, the whole place feels pretty old, but to their credit they were having somebody fix all the broken peeling arches during our stay so they are doing something in terms of renovation. The TVs and hotel TV system could use a refresh, they still have the old fat style TVs and had a small choice of channels to watch (not sure if this is normal or if the tv system is limited). And the double bed is literally that, two single beds tightly stuck together.

Staff were good, but one was argumentative. If I call front desk to order a cab for a specific time, I don't expect to be argued with and asked to call five minutes before I leave the room instead, just book it in for the time that I ask. Other than that one staff member, the rest were nice and helpful and prompt with anything we requested.

Location is terrible. Hotel is in housing commission and far away from Cairns City with a ~$20 cab fare each way.

Do not bother with the buffet (only open for breakfast). There was a large quantity of food available, but it seems quantity was traded for quality.

No room service. There is a service available which is organized by an outside company which delivers food from local restaurants to the hotel rooms which we made use of one night; if you don't mind paying for it, it is quite good. The service was fairly quick considering, and the food didn't suffer due to being in transit.

The only thing that gives this hotel any praise at all is the pool area. Excellent area to lay back and relax, well maintained pool. There's a leisure pool and a lap pool, both were excellent.

But at the end of the day, you get what you pay for and I definitely got my moneys worth. For these prices, I've seen much worse.

Room Tip: If you're planning to go to Cairns City often, spend the extra and get something closer, any mon...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2014

The room was decent but backed onto a busy roadway. Saw a cockroach in the bathroom which disappeared into a hole in the wall leaving on to wonder what else was in the walls. (Yes it is a tropical climate but some basic maintenance would do wonders....)

Not a very good location with a $20 cab to and from the main Cairns area. The hotel in room book offers complimentary shuttles into the CBD but reception won't honour that so fork out the $$ to take the bus or cab.

Would not recommend or return.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 April 2014 via mobile

Work ons:
- king bed was two singles pushed together of different height. One had worn out springs.
- very noisy, as backed onto hwy and loud early morning cockatoos (we purchased ear plugs)
- location was 15 mins cab or bus from town (over an hour walk) So rather isolated for food and activities.
- old school tv...
- breakie not included and not at a 4 star standard

Positives:
- clean
- big pools
- friendly staff
- shuttle bus service was good but not complimentary.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 April 2014 via mobile

Stayed here 2 nights the Wednesday an Thursday before Easter.
Aswsome value for the cost $70.aud per night room very clean serviced daily huge king size bed tv shower toilet air con an fan an balcony what more could you ask for... Huge beach type pool was amazing
Some outside bits of building need some minor repairs but don't let that put you off not centrally located but only 10 min taxi ride into city center
Awesome value lovely stay love it

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Miki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2014

Was down in Cairns for one weekend for two nights in Palm Royale. The hotel is quite old as evidenced by some of the rusts on the building deco, with decent sized and maintained swimming pools. The room is spacious and clean. If that's all you need for the nights, this would be an excellent stop. For the price I was paying, I had no complaint.

I have no comment to make about the breakfast but there is a shopping complex within walking distance of the hotel where you can grab various food. Helpful if you don't really have a personal transport to go around.If you are a member of Anytime Fitness, there's a gym within walking distance too.

A good place if you just want some quiet time to yourself or to do some swim and gym.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeOttimista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Royale Cairns

Property: Palm Royale Cairns
Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Cairns
#22 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Palm Royale Cairns 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale

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