We arrived at the hotel around 10pm and went to our room which had a very saggy mattress which was very uncomfortable and when we got up the next morning to have breakfast at 9.30 (which was part of our room package), we were told breakfast closed at 9am. We were not told at reception when we checked in that breakfast closed at 9, and when we told reception of this the next morning, no apologies were offered or any refund for the breakfasts which were not consumed either. The attitude of the staff was "we always tell everyone about breakfast closing at 9" and when I explained that neither I nor my husband were told, she did not apologise. Her attitude was not polite or friendly. I would not return.
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- Also Known As:
- Palm Royale Cairns Hotel Cairns
- Palm Royale Hotel Cairns
- Cairns Palm Royale