We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“bad sleep”
Review of Palm Royale Cairns

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Palm Royale Cairns
Ranked #31 of 64 Hotels in Cairns
Weipa, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“bad sleep”
Reviewed 8 August 2014

Well it was cheap but I still expected something better than this! The mattresses are completely worn out. I don't think I've ever slept on a mattress this bad before. Around midnight / 1am Asian tour groups arrived and made a lot of noise. After 45mins I called the Duty Manager and asked for this to be resolved but all he said was "Give them some time to settle down". Will definitely not stay here again!

  • Stayed August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Deb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 20 August 2014
Dear Guest,
Thank you for your recent review. I am sorry to hear that you did not enjoy your recent stay at the hotel. I will be discussing your feedback with the maintenance and reception teams in order to improve our service.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

463 reviews from our community

Traveller rating
    62
    194
    122
    50
    35
See reviews for
87
168
44
23
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
MELBOURNE
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

The beds in our room were appalling, not only were they over the hill and past their use by date, but they actually had holes in the mattress. Really disappointed in the lack of comfort at this hotel, cannot believe this hotel is rated as 4 star.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank IRENE0701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 20 August 2014
Dear Guest,
Thank you for your feedback. It is unfortunate that you did not enjoy your stay with us, please accept my apology. I will be discussing you review with the maintenance team in order to address your concern. Once again, thank you for you time in writing this review and I wish you safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

1 review
Reviewed 14 July 2014

good spacious rooms, great price. A little tired looking, but good service. Good breakfast in the restaurant, and beautiful pools. As a work trip to Cairns, this hotel was perfect for sleeping and eating. Good Value.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Shea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this review, 21 August 2014
Dear Shea S,
Thank you very much for your feedback. It was a pleasure to hear that you had a good stay at Palm Royale Cairns. I will be passing on your kind words to the rest of the team and looking forward to welcoming you back on your next business trip to Cairns.
Your time spent in writing this review is very much appreciated.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2014

Clean and tidy rooms, very old fashioned (old box style TV still) with dated furniture.
We unfortunately got a room which backed onto the main road and found the traffic very loud and difficult to sleep. Overall it was good for the price.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littletripper2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

Great experience. Staff were very accommodating, comfortable beds, clean bathroom. Very happy with the room and service. Even though it was too far to walk to the city of cairns the shuttle was excellent and very friendly driver.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarahisome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold coast
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 June 2014 via mobile

We save all yeah to go on holiday.
And this place is not worth it even if we did go in the low season we have. Have stayed in motels that have more amenities. With its run down out side and deceiving photos on the website, Breakfast was terrible and nothing like the photo but plan jane simple. Says they have a cafe but could not find it and the restaurant is the hotel shuttling you off to there other site. I don't believe this is worth the 4 stars it has been given.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank LOveAllFd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014 via mobile

We stayed for 2 nights. Our room was clean and tidy, buffet breakfast was great. We wanted to spend less on accommodation and more on activities around the place and we were expecting a lot less! Great place to stay. Highly recommended.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Bianca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
2.1 mi away
Coral Tree Inn
Coral Tree Inn
#19 of 64 in Cairns
4.0 of 5 bubbles 476 reviews
1.9 mi away
Cairns Queens Court
Cairns Queens Court
#25 of 64 in Cairns
3.5 of 5 bubbles 460 reviews
1.9 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
4.5 of 5 bubbles 568 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Cairns Tropical Garden Motel
2.2 mi away
Cairns Plaza Hotel
Cairns Plaza Hotel
#10 of 64 in Cairns
4.0 of 5 bubbles 1,072 reviews
2.0 mi away
Tropical Heritage Cairns
Show Prices
Show Prices
Show Prices

Been to Palm Royale Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palm Royale Cairns

Property: Palm Royale Cairns
Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Cairns
#21 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Palm Royale Cairns 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Priceline, Odigeo, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Palm Royale Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing