We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Staff”
3 of 5 bubbles Review of Cairns Plaza Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Cairns Plaza Hotel
Ranked #10 of 64 Hotels in Cairns
Certificate of Excellence
Danville, California
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Staff”
Reviewed 28 April 2012

The hotel is situated at the Esplanade, but quite a few blocks from the shops and restaurants on the Esplanade. The reception area as well as the rest of the hotel is tired looking, but still comfortable. Internet access was limited to 2 specific floors and the lobby. Sweet young woman working in the restaurant in the mornings. Food was okay. Easy parking!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Awareness-Hope-Cure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Cairns Plaza Hotel, responded to this review, 22 June 2012
Thank you for taking time to post your review following your recent stay with us.
The front line team members will be thrilled to learn of your comments which i shall be sure to pass on.
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,058 reviews from our community

Traveller rating
    347
    491
    161
    46
    13
See reviews for
261
472
100
52
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (244)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Townsville
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2012

I have just returned home after staying at Cairns Plaza for 2 nights and I can only thank and congratulate them on their excellent customer service. The lady on the desk when I checked in on Friday was so polite and nothing was a problem. My whole stay each of the staff I ran into were so pleasant. I do not mean cheesy either they were just so polite and always helpful. Had a problem with my toilet and were more than accommodating in trying to get this fixed or move me to another room without a problem though I chose to stay put. I attended their restaurant on the Saturday night and was most impressed with the food (sad more people did not use it). They had a special of a $12 steak, salad and chips and I had this with entree of Salt and Pepper Calamari - which was restaurant made not the crap you get frozen and very nice and came with garlic Aoli and a nice simple salad with lovely dressing. The steak was great and cooked to my requirements exactly and the chips were nice and thick not fries or skinny crinkle cuts. Excellent service from the young lady. The room was comfortable with nice beds, desk, lcd tv and small bar fridge. Certainly the bathroom was a bit dated but the room certainly had all that I needed and was clean. The balcony was clean with a couple of chairs though no small table.
Look the hotel is about 4 blocks from town but took me about 5-7 mins walk and was pleasant. If you are a family there is a great kids playground opposite and the hotel has a small but lovely pool. Worth staying at and good pricing. The good thing is the pricing online at all the discount website is the same as the hotel offers at their website.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whodnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Cairns Plaza Hotel, responded to this review, 22 June 2012
Thank you so much for taking time to comment on your stay with us - I shall certainly share your wonderfully positive comments with all team members.
We look forward to the possibility of welcoming you back in the not too distant future.
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airlie Beach, Australia
Level Contributor
144 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 26 March 2012

Like the other reviewers we found the rooms a little tired but still comfortable. A lot of space for the price though. There are extensive room renovations going on at the moment.
Staff were very helpful but getting a pre dinner drink took a little time. Apparently more people drink Soda rather than Tonic!. We opted for the cooked breakfast as part of the room price and thought it great value. None of this stale buffet stuff, it was cooked to order. Excellent.

Room Tip: Get the Ocean View, well worth it.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GandC1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 February 2012

A little off the main road, but only about 5 blocks from the main attractions. The hotel is like a motel 6, but the staff was AMAZINGLY helpful, you get free internet, good price for the location.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jennifer I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 January 2012

We stayed at Cairns Plaza Hotel for 2 nights.

First impressions aren't great as the reception area has a hospital feel about it.

The apartment was dated but reasonably roomy. A small kitchenette with bar fridge and microwave was handy. The bedroom was a decent size and bed was comfy. Both the bedroom and living room opened on to a fairly roomy balcony facing the ocean. The sofa was really uncomfortable but who's going to sit around on the sofa on holidays anyway? It was all quite clean. The aircon was fine but other than standing right in front of it the rooms were pretty hot - a fan would've been great.

The pool is nice and a swim was a relief from the Cairns humidity..

The staff we saw at reception all seemed very friendly and check in/out was quick.

Overall it probably could do with an update/refresh but at $99/night for a decent sized suite with ocean facing balcony close to the shops - you really can't complain.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SxIxMxOxN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 January 2012

It's not a very modern sort of hotel but the view from the sea facing room was to die for. In fact I read a review on trip advisor and booked it the moment I read about the view. It is a bit of a walk to the ferry terminal but then walking on the Esplanade whose complaining. We had booked into a one bedroom sea facing suite and had requested for a higher floor. So the magnificent sight. The rooms were clean but the furniture is a bit tacky and old. Would have appreciated a duvet with cover as I do not think the duvets are washed after every use. And was uncomfortable with the fact.There's no cooking stove but only a microwave. So we picked up cooked stuff from Woolworths and were set.. It is reasonably priced too. The wi-fi is only available in the lobby and restaurant we were told. Staff was helpful and courteous. Really value for money.

Room Tip: Take a sea facing room on higher floor
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Seema B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulder City, Nevada
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 December 2011

A little older than other hotels, but very clean with great amenities and right on the Esplanade with views out to sea. Just what we wanted. Free wifi is good. Staff were really friendly and helpful. The room price was very reasonable and was a suite with a living room/kitchen area and a separate bedroom

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank msmerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.9 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
554 reviews
0.1 mi away
DoubleTree by Hilton Hotel Cairns
0.6 mi away
Shangri-La Hotel, The Marina, Cairns
Show Prices
Show Prices
Show Prices
0.2 mi away
Tropical Heritage Cairns
0.3 mi away
Novotel Cairns Oasis Resort
0.6 mi away
Pacific Hotel Cairns
Pacific Hotel Cairns
#6 of 64 in Cairns
433 reviews
Show Prices
Show Prices
Show Prices

Been to Cairns Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cairns Plaza Hotel

Property: Cairns Plaza Hotel
Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 64 Hotels in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
3 1/2 star Hotel located about 2 blocks from center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your Cairns Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing