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“Never again”
Review of Cairns Plaza Hotel

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Cairns Plaza Hotel
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
St Helens, United Kingdom
Level 6 Contributor
155 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Never again”
Reviewed 4 July 2013 via mobile

Look, this has got a rating of two for two reasons, a warm welcome and a clean room. It stops there! The hotel is located on the Esplanade in Cairns. It is slightly set back from the road but in view of the sea if you have a front facing room. On arrival the foyer is functional without being particularly welcoming. We had asked for rooms on the same floor but ended up with rooms above each other. On entering the room the first thing that was apparent was that it was old and in need of some significant refurbishment. The bathroom was dated and enamel was peeled off the floor of the bath. The door needed a coat of varnish and there was a pervasive smell of urine. The room had a double and single bed in it and again was in need of some significant decoration. The windows led out onto a balcony with views of the hotel opposite and the sea. The balcony fence however was very low and would be a danger to young children. We decided not to eat in the restaurant, which was empty when we left and when we returned. Luckily we were only staying one night, if we had been staying longer then we would have looked for somewhere else. Not a good experience, and definitely not recommended. There is wifi in the foyer, but it does not reach the rooms on the higher floors.

Stayed June 2013, travelled with family
Helpful?
2 Thank Valo2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 24 July 2013
Thank you for taking time to post your review following your recent stay.
It appears that on this occasion we fell short of meeting guest expecations - a pervasive urine smell is not great to put up with - its a shame we weren't able to accommodate a room move.
I am glad to read that your dealing with team members were pleasant and do look forward to the possibility of welcoming you back should you venture to our part of the world again.
With Kind Regards
Paolo
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (256)
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English first
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2013 via mobile

We got in after a long day of flying. The room is old. All of the metal is rusting. The paint on the ceiling is bubbling. The toilet won't stop leaking and filling back up. It's annoying. It's nice that there is a kitchenette in the room. There is a very weak signal of wifi on the upper floor. However, if you sit in the right place, you get an ok signal. The wifi is very slow. If you have an Ethernet cord, bring it. There is a port in the room. Overall, check your other options before staying here.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingMan12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 19 August 2013
Thank you for posting your review following your recent stay with us.
On this occasion, it appears we did not exceed your expectations as we try to do with all our guests.
Please note that Complimentary WiFi is available in the reception area should you visit us again...
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 June 2013

The staff were friendly, the rooms were ok.
The price was high, it wasn't very clean.
The mattress was awful. There were weird noises coming from the street that sounded like they were coming from the room next doors, it may have been due to renovations. I know that if you book ahead you can get a much better room for the same price elsewhere.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emilia07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 24 July 2013
Thank you for posting your review following your recent stay with us.
It appears that we fell short of meeting your expectations on this occasion and for this, I apologize.
However, I am pleased to read that you found our team members friendly and the hotel well-located.
I do look forward to the possiblity of welcoming you back should your travels bring you to Cairns.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 June 2013 via mobile

Stayed here for 5 nights during the ironman triathlon festival. Staff were happy for us to check in early despite not having arranged prior. Room was clean, quiet and comfortable and in this price bracket was more than satisfactory given it's ideal location right on the esplanade. We had a standard room but still had mountain and partial water views which were wonderful. The balcony was a bonus, an ideal place to relax in the evenings to enjoy the sunsets. The room was serviced daily and apart from a bit of sketchy tv reception, we couldn't fault any aspect of the stay. The staff were the point of difference for me as without exception they were fantastic and a credit to thr hotel. Would highly recommend to anyone looking in this price bracket.

Stayed June 2013, travelled with friends
Helpful?
Thank Johnnygypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 24 July 2013
Thank you so much for taking time to post your review following your recent stay with us.
My team and I thoroughly enjoyed looking after the many triathletes that stayed with us during the Cairns Adventure Festival - it was a fantastic time to be visiting the tropics.
I'm thrilled to read your complimentary review and am thrilled that your experienced some great customer service during your time with us - it is what we pride ourselves on and am glad that on most occasions, we "get it right".
We look forward to welcoming you back when next you visit Cairns.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 June 2013

The staff were outstanding at this hotel, couldn't have had a better experience.
The hotel was on the main road of Cairns, at the furthest end away..but still within walking distance from restaurants and bars.
Reasonably priced, clean and friendly staff, couldn't have wanted more!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shannon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 24 July 2013
Thank you for your kind review focusing on our friendly team members - we pride ourselves on ensuring guests remember us for our friendliness especially.
We look forward to the possibility of welcoming you back shoudl your travels bring you to our part of the world again...!
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toowoomba, Queensland, Australia
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2013

Room was great , loved the view. Great position. The standard of the toiletries could do with a rethink and a minibar would be good.
On the whole the staff were great and the room was clean and tidy, I will be staying here again

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 24 July 2013
And we look forward to welcoming you back when next you visit.
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, California
Level 6 Contributor
114 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 11 April 2013

Were told by Paolo, the manager that this was the first hotel in Cairns. The staff were lovely and helpful. We had one of the refurbished rooms w/ refrigerator and hot pot for making coffee (coffee supplies included) Borrowed a hairdryer from reception. There are no in room safes. The hotel provided toiletries but I must say they weren't great. The hotel advertises free WiFi but it was down while we were there. However, Paolo let me access e-mail from his computer to check on my elderly mother. They have a great little pool but it is "on the street". Brochures for various activities in the lobby and the staff are great w/ making bookings or suggestions. Also be sure to ask what's going on at the Tanks, music/art venue at the Botanical Gardens. Hotel is easy walk down the Esplanade to restaurants, the Night Market etc. We actually walked to the Botanical Gardens, about a 40 minute walk. Cairns is expensive; food in restaurants, activities etc. We did thoroughly enjoy our stay in Cairns..in part due to the staff at the hotel and the location of the hotel.

Room Tip: Ask for one of the refurbished rooms. Some rooms have microwaves in addition to refrigerators thoug...
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pachappa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 22 April 2013
Ladies - thank you for taking time to post your comments following your recent stay with us.
We will certainly look into our amenities into the future.
I'm glad to read that you enjoyed your stay with us and that my team and I played a part in enjoying your time in our part of the world.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairns Plaza Hotel

Property: Cairns Plaza Hotel
Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 64 Hotels in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
3 1/2 star Hotel located about 2 blocks from center. ... more   less 
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