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“Great spot hidden in the middle of everything”
Review of Cairns Plaza Hotel

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Cairns Plaza Hotel
Ranked #10 of 64 Hotels in Cairns
Certificate of Excellence
Bronxville, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great spot hidden in the middle of everything”
Reviewed 3 September 2014

I had a wonderful time at the Cairns Plaza Hotel. The staff could not be any friendlier or more helpful. They even remember your name!! Nice rooms, right by the Esplanade but still hidden and quiet. Nice views, clean rooms and great service.

Try them next time you go to Cairns!!

Room Tip: just ask the great staff members!!
See more room tips
  • Stayed August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JOSE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 8 September 2014
Thank you for posting your review.
I'm so glad you enjoyed the service provided by the team and trust you enjoyed the rest of your travels.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (250)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Hervey Bay, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 September 2014

Last night stopover on way to train home. Experienced a problem in initial room and the staff were more than happy to move us to another which happened to have been recently renovated. Quite nice room with a balcony and water views and all requirements at hand. Excellent location opposite esplanade and easy walk to shops, restaurants, markets, etc. Lovely meal at RSL just 2 minutes walk away. Only disappointment was we arrived at 11.30 and had to wait until 2pm for check in even though a staff member had mentioned they were not that busy. Luggage was tagged and kept behind counter but as was our last day we had no more shopping or walking to do.

Room Tip: Rooms on south side have good view and balcony in shade but I think they are the unrenovated ones
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lynette642014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 3 September 2014
Thank you for your review following your recent stay with us.
I'm glad you enjoyed your stay with us and our great proximity to some wonderful restaurants.
Our apologies for having made you wait for your room to become available - we are always happy to look after arriving guests' luggage until their room is available.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 August 2014

The staff at the front desk where great but the room is in desperate need of a makeover bath had big chips out of it , one cupboard hardly opened because the roof has sunk the bed was 2 singles pushed together that was very uncomfortable . When I mentioned to the staff the bath looked dirty I was informed that it was just old and floors 2 and 4 are in need of a reno I ask then why put your quest in these rooms when your motel was not busy . Not a very good impression .

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank owlbright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 3 September 2014
Thank you for posting your review following your recent stay with us.
We are in the process of upgrading all of our rooms and hope to have these all completed in the following months.
Requests for refurbished rooms are always taken in to consideration when assigning rooms but cannot always be guaranteed.
Please note that August 2014 was been one of our busiest months in a long time and therefore some guests had to be assigned to these older-style rooms.
We look forward to the possibility of welcoming you back to experience one of our remodelled rooms soon.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2014

A good location and fantastic views across the water from our suite. Some suites are renovated and far superior to others with the same aspect and configuration. When we ran into trouble in one of the older suites, the staff were really keen to assist and quickly moved us to a better option. The service is fantastic, being friendly and efficient. Easy walking distance to CBD, restaurants, pubs, etc. Overall, a pretty good spot. Go for it.

Room Tip: Make sure you request a renovated room facing the water.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sharron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 3 September 2014
Dear SharronH
Thank you for posting your review.
I'm glad you enjoyed your stay with us and look forward to welcoming you back when next you visit.
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2014

I really enjoyed my stay here. Great, spacious room with a big balcony. We did not book the ocean view, but I thought we had a great view anyway! We were still able to see part of the ocean, it just wasn't a full ocean view.

The hotel is within an easy walking distance to the Esplanade and the restaurants and shops. There is a nice pool (no jacuzzi) and the laundry machines were useful (pretty old, but they work).

The front desk is staffed 24 hours, which was nice since we had a very early morning flight on our way out.

Small quibbles: there was an odd smell from the drain in the bathroom floor, and overall, the hotel felt a bit dated. Also, the free internet is mainly accessible from the pool and hotel lobby area, so if you were counting on it being in the room--nope! Overall though, great value.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 3 September 2014
Dear JL
Thank you for your review.
I'm glad to read that you enjoyed your recent stay with us and appreciated our great value proposition.
I must apologize for the inconvenience of the smells in your bathroom - our maintenance person is currently working on eliminating these.
I'm happy to confirm that we currently offer a Complimentary WiFi service in the Reception Area of the hotel (on the Ground Floor) and we are looking at extending this to all of the rooms in the near future.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lance Field, Victoria, Australia
Level Contributor
4 reviews
Reviewed 26 August 2014

Room was large with a spare single bed. Uncomfortable to watch tv. Bathroom was very dated and in bad need of updating. Bath had rust in it and shower curtain allowed water to leak on to floor. View of the neighbours next door which were very noisy. Parking was a problem. Breakfast was brilliant and included in the price. Staff were excellent and very helpful. Overall it was OK as we were only there to sleep.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Bev H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 3 September 2014
Dear Bev H
Thank you for posting your review.
I'm glad you enjoyed your Breakfast and that our team members looked after you.
Unfortunately, it appears that you were assigned an older-style room for your stay which hasn't left you with a great memory of your stay with us.
I trust you will be able to visit us again in the near future to experience one of our newer-styled rooms.
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 25 August 2014

The room was very basic and dated, but fine as we were only in it to sleep. The bathroom really needed to be upgraded as the bath tub was covered in rust, and the shower curtain wasn't overly clean. The sheets on the bed were very itchy, maybe not cleaned properly or with the wrong chemicals as I'm not usually sensitive to anything.

However, the breakfast package included with the room was excellent. For $10, you could ordered as much of anything you wanted off the menu, and the food was very good.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Naomi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, 3 September 2014
Dear Naomi M
Thank you for your review following your recent stay with us.
It appears that you were assigned to an older-style room for your stay.
Please note that our linen is commercially laundered for all of our rooms; perhaps some of the washing detergents in use were a little harsh for your skin...???
I'm glad you enjoyed your breakfast.
We look forward to the possibility of welcoming you back to experience one of our newly modelled rooms soon.
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairns Plaza Hotel

Property: Cairns Plaza Hotel
Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 64 Hotels in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
3 1/2 star Hotel located about 2 blocks from center. ... more   less 
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