We stayed at this hotel in April for 4 nights and the rooms smelt of damp as soon as you entered the room.
This I could cope with, however when I went out to look at the swimming pool I fell flat on my back on concrete as the area obviously had not been cleaned. It had been raining for a few days however there were no signs and very poor lighting.
I went to reception straight away to complain and my clothes were all dirty and black from the back. I asked for washing powder and they said they would charge to the account. I asked for the manager to be made aware and for it to be sorted as had it been an elderly visitor they could have done some serious damage. 24 hours later I still had not heard from the manager and had to contact them myself. They were very unhelpful.
Very poor service.
- Official Description (provided by the hotel):
- 3 1/2 star Hotel located about 2 blocks from center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Cairns Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.