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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fabulous, fabulous, fabulous!”
5 of 5 bubbles Reviewed 30 June 2011

We stayed four nights in a one bedroom suite in the south "tower", right under the Royal suite where HRH Prince William had when he visited the cyclone victims south of Cairns. Perfect time of the year with warm sunny days. We were there last year in a Horizon Club suite but we liked this suite even better.

The views of the marina and the mountains were panoramic from the wrap around balconies. The included access to the Horizon Club lounge was a bonus - complimentary internet/printer (hotel has free wi-fi) breakfast, refreshments throughout the day, and drinks/canapes early evenings. We enjoyed the friendly hospitality of the staff at the lounge from check-in to check-out, with much appreciation to the whole team there, Emma, Breanne and Min.

Suite 3007 was very large, had large lounge area with two long sofas, large LCD TV, and views to two sides from the wraparound sliding doors and balconies.. Same TV, views and balcony for the bedroom. Bathroom has been updated and has a separate shower and separate toilet.

The pool area is idyllic for lazing about. The valet parking at $15 per day is very handy. Just ring the concierge and the car is ready at the main entrance by the time you get down there. The hotel is low-rise and sprawling - so request for a room/suite near the main entrance lifts if you prefer not to walk too far.

We will be back next year (annual short escapade from winter down south). Highly recommended for business or for pleasure.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank eddybaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,428 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (619)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Mooloolaba, Australia
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 26 June 2011

My husband and I stayed for four nights in a Club Room, and certainly recommend this hotel.
Location wise the Shangri-La has to be the best place to stay in Cairns. The marina complex has lots of great restaurants, and very easy access to all the boat tours. Downtown Cairns feels depressed and run-down in comparison.
The room we stayed in had a lovely balcony overlooking the marina, we used the cushions from inside on the balcony seats and they were very comfy for an afternoon reading the papers and watching the boats come and go. We didn’t have any issues with noise from the premises below.
Yes the corridors are long, so if this is an issue for you ask for a room closer to the lifts.
The room was spacious, modern and very clean, with one of the most comfortable beds I have ever had the pleasure of sleeping in. Stay an extra day and don’t get out of bed! Huge bathroom, including a separate bath which you could sit in and watch the view of the marina if you raise the bathroom privacy screen. The only let-down was poor water pressure in the shower, but it wouldn’t stop us staying again. Very nice bath robes, slippers and amenities, and a thoughtful nightly turn-down service.
All the staff we encountered were excellent with the exception of the service around the pool, which was non-existent.
The Horizon Club was great, from breakfast in the morning through to drinks and canapés in the early evening; everything was nicely done.
Certainly can’t think of any negatives, and hope to stay again in the future.

Room Tip: Pay abit extra to get a Club Room
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ozkiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
1 review
4 of 5 bubbles Reviewed 18 June 2011

Great location, and amenities, close to many restaurants and night clubs, and next to the marina, all the boats to the great barrier reef depart from the warf behind the hotel. The staff was friendly and many of them could speak several languages. The room and bed were comfortable . The only complain is that the car park is not free and the Jacuzzi next to the pool had too much chlorine, we had to get out after 10 minutes

Room Tip: check in late, if y room not available get upgrade
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jmfb81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 18 June 2011

I stayed here for 3 nights while attending a conference in Cairns. All in all, I was pleasantly surprised considering the poor reviews I had read about the hotel here on TripAdvisor (I guess it's all relative to one's expectations).

The reception desk staff were very friendly and efficient throughout my stay. I was given a quiet room away from this supposedly raging loud night club and was allowed an early check-in as requested. The room itself was clean and spacious. Great shower head; comfortable king-size bed; minimalist decor (they had photographs of macro images of sealife which I thought was a nice touch, especially as Cairns is one of the gateways to the Great Barrier Reef). As far as location goes - the Shangri-La boasts prime location on the Marina, close to the Cairns Esplanade (also just a 10 minute stroll away from the Cairns Convention Centre where the conference I attended was held). My room had no views to speak of; but you get what you pay for (I think the marina-view rooms would be well-worth the extra money).

However, it's a touch off the mark when it comes to true 5-star standards. In an age where 5-star has been redefined - with boutique establishments (ala Small Luxury Hotels of the World) setting new standards in this arena; the traditional "5-star chain hotels" are going to have to really step up, to keep up. In short, this hotel is in desperate need of a revamp - a new paint job, carpets, replacement of old and scratched furniture (they still had those old analog box-TVs!), etc... I was told by the manager that this is on the agenda in the near future; which is very exciting news because this place has so much potential and it would be a shame for it to fall to bits. Another point which I think this hotel (and really all 5-star hotels) should adopt as standard: breakfast should be included in the tariff, regardless of the room type booked. It really is such a petty added cost when, for not a great expense to the hotel, it could be included.

So, overall, with a few renovations and breakfast included in the tariff - I would not hesitate to return to this hotel or recommend it to others when staying in Cairns.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ZainBattikhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 8 June 2011

We stayed overnight at the hotel after a fab rate on the internet and found it:
- fantastic location with a great range on restaurants on site
- Great pool - but not heated so the water is COLD in winter
- Service was great

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 6784_dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
US
Level Contributor
80 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 3 June 2011

Hard to beat the location. When you take a Reef tour, you'll meet the boat just steps away from your hotel. And the esplanade and downtown are short walks away. Staff is friendly and effective, always available. Nice pool area. Free wi-fi.

We upgraded to a water view, which was well worth it, since we ended up spending a lot of time enjoying it on the little balcony. The bed looked large, but was actually two small mattresses pushed together - very annoying. Room design is a bit dated and there was some wear and tear. But overall it was nice and sizable.

There are several restaurants on site offering various cuisine. Some are good and some are not, so research carefully before you go.

Very nice service at the activities desk, which was a surprise. I'm always skeptical of hotel tour desks, because the often thrive on kickbacks and fees, so they're not always acting in your best interest. In this case, though, we got great service with no hard sell. The tour desk had access to some specials, so we actually saved money by booking through them.

  • Stayed May 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank xeno111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 3 June 2011

Stayed for a couple of nights, its not a 5 star hotel as such, more like a 4 star built on top a shopping center. Spa is in the mall amoungst other unrelated shops. Diving is "ok", but dissapointing considering it was the GBR.. beware of 90 odd people on a boat, and the loud nightlife is that is what you are trying to avoid when looking for a real 5 star resort. Took the "club" option which entitles you to some refreshments in a room on the very long walk to the bedrooms. Stunning sunrise and sunsets over the marina - that's all I will remember that was "great".

Restaurants around Marina are all good... that's all I can say, friendly service all round in experience.

Room Tip: near the lifts !
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  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank MisterBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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