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“Excellent place/service for the money”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 64 Hotels in Cairns
Certificate of Excellence
San Diego, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent place/service for the money”
Reviewed 22 February 2012

We just got back from a 4 nights stay in Cairns & loved everything about this hotel. The location is superb. The Marina is right outside our hotel, the Pier (where a lot of shops/restaurants are) is below the hotel. And the Esplanade/downtown shopping/restaurants are within a 5 minutes walking distance.
We got a Deluxe Marina view room, and it was fantastic, we were put in a corner room with a huge living area & nice separate bedroom/bathroom area & the best thing is it has wrap-around balcony, so we get a 180 degrees view of the whole marina.
The only things that i didn't like about this hotel, and they didn't affect my stay-experience that much was: 1) the hotel lobby could be fancied up a bit to match with the Shangri-la name brand 2) you could here music (dj/live) from the bars/restaurants on the Pier, on the weekend. It was so loud that you couldn't sleep, but we could sleep through a hurricane, so for a light sleeper this could be an issue.

Room Tip: Corner Marina View room
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
Thank tdbt1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 23 February 2012
Great to hear you enjoyed your break away with us! We are truly blessed with our location as we are so close to everything and you get to wake up to the most sensational views Cairns has to offer. We hope you welcome you back again soon...

George Wee
General Manager
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Rating summary
  • Location
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  • Cleanliness
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English first
Brisbane, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 February 2012

We stayed 4 nights at the Shangri-La in Cairns and have never experienced such wonderful staff and service. We were made to feel extremely special and they ensured that our stay which was to celebrate 25 years of marriage was a time to remember. The staff go above and beyond and do so with pride and passion for the people staying there. We have not stopped bragging to our friends and people we meet. We will never look at staying anywhere else.

Room Tip: Definately worth paying the extra to upgrade to Horizon Club
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  • Stayed February 2012, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Liss_666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 20 February 2012
Congratulations on your very special celebration - 25 years together is a great achievement and I am so pleased to hear our staff helped to make it a most memorable occasion for you both.

We hope to welcome you both back to Shangri-La again soon!

George Wee
General Manager
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Llandysul, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 February 2012

From the moment we arrived, til the moment we left we were very well looked after from everybody from the director down to the bell boys, a wonderful stay and was very sad to leave!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank k8oops_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 20 February 2012
Thank you for your very kind review and it is great to hear that our staff looked after you so well during your stay. It is always great to have guests who are sad to leave us so please make sure you come back and visit us again soon!

George Wee
General Manager
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Level Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 11 February 2012

We had a Marina View room which allowed us to spend lengthy periods watching the goings-on of the many boats as well as seaplanes on the waterfront. There some nice restaurants directly below the hotel in the mall, and it is also close to the Esplanade restaurant strip and the CBD. I don't usually go in hotel pools but made an exception this time and found it very pleasant. The rooms are a good size and quite comfortable. We were there for Chinese New Year and had the benefit of a lion dance being performed in the foyer!

A good place to use as a base in Cairns.

  • Stayed January 2012, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank Baudolino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 12 February 2012
Thank you for your very kind endorsement of our Hotel and our location. We are truly blessed with where we are – the views are unbeatable and we are so close to the heart of the city without being amidst it.

I am also very pleased to hear that you were with us during the Chinese New Year period and got to watch the Lion Dance performance… I hope the dragon brings you the best of luck for the coming year and we hope to see you again soon.

George Wee
General Manager
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Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 February 2012

Our visit to the Shangrila was a special treat by hubby for a special birthday treat. This was our second attempt at booking a room as the first time it was fully booked. We were not disappointed. Upon arriving at the hotel we were shown to our suite with a view that brought forth a remark – “I can stay here for a week” by me. The view is so spectacular, it will take your breath away. With views on the 3rd floor spanning from the marina and the islands right in front of you, you can see the boats coming in and going out to the reef. Surprisingly, with the doors closed, you can barely hear the noise from the marina. This is important as we have specifically requested for a more quiet room which the hotel had arranged specially for us. (Tip: the rooms near the boarding for reef trips seems to be more quiet as the nightclub on the other end does have loud music at night). We were nicely surprised by the bottle of bubbly waiting for us to toast the birthday girl with a nice note from the general manager to congratulate me. I cannot rave about the room enough as the view is not the only best feature. The size is equivalent to about 2 rooms with the windows stretching out to capture 3 sets of windows to stretch from the Marina to the city and mountain views in the distance. If you like space like us, you will love this! This is the first time I ever felt I would love to stay in our room and order room service but sadly the room service menu was rather limited and not cheap although you can get food till late. The toiletries were L'occitane so you can pamper yourself as there is also a spa size bath tub in the room. The spaciousness can easily lead one to think what it must be like to live like a celebrity! The only complaint we had was we were surprised to see that the bed was badly make with what looks like a queen size bedsheet on a king size bed so there was a gap at the end of the bed! Another feature we love was Horizon Club. It was a welcome refuge from the heat and also offers a little bit of luxury on your holiday where you can have wine and spirits between 5 to 7pm. The selection is not big but has a hot/cold section. There were about 4 hot canapes when we were there and a special mention of the little very meaty beef balls we love! The cold section were mostly a nice selection of little cakes that were delicious. We always believe that a sign of a 5 star hotel is how they rise to fulfil your expectations or better still rise over and above that. Min Kim is the very friendly and helpful host of the club. When we mentioned that we are rather partial to the strawberry mousse cakes which have disappeared quickly he went to the kitchen and took out another plate of cakes and asked us how many we want? As you can guess, we were very grateful to him! We also like the fact that throughout the day you can get some light refreshments so that it is a relief to be able to go there and have something to eat and drink when you come back from shopping or after the pool. We hope the hotel would put more reading materials there like magazines so one can sit there quietly and enjoy the space. It is certainly worth it to pay for the Club as it is an added special luxury to your weekend. Hubby was quite impressed by the food at the hotel so he thought we should try the restaurant seeing we were overwhelmed by the choice of restaurants (the hotel backs on to an area called the Boardwalk which offers a whole string of restaurants with a few Asian style eateries as well). (Tip: you can just stay there and eat at any of the restaurants without having to even go to the city). Not sure how the prices compare overall but I think eating in Cairns is not cheap any way. We were rather disappointed on initially checking out the restaurant to find that no one even ask to help us or show us the menu. We made our way towards the back and saw the wonderful view of the marina in front of us and decided it would be very romantic to eat there anyway. We weren't disappointed as the food was delicious and reasonably priced although portions could be a bit bigger. I would recommend the butter poached chicken with the pea risotto (chicken nicely done but a tad dry) which the waitress also recommended but hubby said his swordfish with the paw paw salsa was better. The salsa was very yummy and I had to pinch hubby's share the whole night! Another dish worth mentioning is a side dish of truffle mash (Tip: if you have not had truffle oil before approach with caution. It has a mysterious taste of nothing you have ever tasted before as it was also our first time to try it. We felt in love with it after the first forkful as it was smooth and silky with a very earthy tone).We think the waiting staff could have been a bit more friendlier (though our Irish waitress was very nice) as it was difficult to get their attention let alone their service! We agreed the food was good enough to go back there irregardless as we are serious foodie and would only go back to a place if we feel it is good enough to warrant it. (Tip: don't sit near the entrance/outlet to the Boardwalk at the back as the passers by tend to walk right next to you throughout the night – the hotel should block this area with more plants to offer more privacy for the diners).We did not come across the cheap menu items as reported by some of the reviewers but upon asking, we were told by the manager they were in the process of changing the menus and will be coming up with some new menus soon. We certainly hope they will continue to provide affordable dining as high quality affordable meals at some of the hotels we stayed in before were the reason we prefer to stay at the hotel and eat without having to go out. The buffet breakfast offers quite a big selection with a small Asian section with congee and miso soup. It would have been nice with a bit more condiments for the congee as it is a favourite menu item for me. There was also a rather spicy fried noodles dish too to cater for the Asian palate. The breakfast team headed by Illy was a welcome sight in the morning as they were friendly and efficient which is something you do not see much nowadays. We requested a late check out so we can stay and enjoy the hotel more. It was worth it as we had more time to enjoy ourselves. We are planning to go back there again so we can have some R&R. The combination of the view, food and service certainly got our votes so we hope they will keep up the good work!

Room Tip: - Stay on the side of the pier as nightclub on opposite end is noisy at night - Choose higher level...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TruthBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 9 February 2012
Thank you to the writer for such a detailed review. I am most pleased to know that you enjoyed your special birthday treat from your husband – lots of brownie points for him no doubt!

Thank you also for your mentions of Min Kim and Illy. Both are great assets to our team and we are very blessed to have them.

We all look forward to welcoming you and your husband back when next you are visiting Cairns.

George Wee
General Manager
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Cairns, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 February 2012

Wanted a romantic week-end with my partner & the Shangri-La use to have nice rooms so got a room there for a week-end. Walked miles to get to our room, down a really grotty old corridor that looked like no-one has wiped down or hoovered in quite a while. I am not a neat freak can understand the tropics, mold & general wear & tear but this hotel room was grotty. The carpet had 3 cigarette burns in the carpet & the ashtray hadn't been emptied. The sofa was ripped, had stains on it & the room just looked like it had seen better days.
Will not stay there again or recommend to friends, when you compare it to the Pullman Hotel or even the Holiday Inn it just can't compare. The hotel needs to spend some money & renovate this place asap.

Room Tip: Go stay at the Pullman Hotel or the Holiday Inn
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  • Stayed July 2011, travelled as a couple
    • Value
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Helpful?
2 Thank VagabondNic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 9 February 2012
Many thanks for taking the time to post a review regarding your stay with us back in July last year and I sincerely apologise that you did not enjoy your stay with us.

I started at the Hotel in August 2011 and since then, have been working closely with our Executive Housekeeper and the team to address concerns such as those outlined in your review. I am pleased to say that there has been a tremendous improvement in this area as reviews from more recent stays would relect.

I again thank you for sharing your comments and I do hope that we get the opportunity to restore your confidence in Shangri-La sometime in the near future.

George Wee
General Manager
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Brisbane
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 February 2012

Got a great room rate thanks to trip advisor...
Room was lovely, clean and spacious, especially for a week long work trip. Service was attentive and thorough. Room service meals were nice but a little expensive when you add on the $10 room service fee.
The only down side was the constant interruption by housekeeping at around 3-4pm every day, first one for towel replacement, then 10 min layer for mini bar replenishment, then another 15 min later for rubbish removal and then still another for vacuuming/cleaning but this was rectified in following days by placing privacy notice on door... Or perhaps they're could schedule staff to earlier in the day when guests are still out and about...?
Valet parking of $15 per day for vehicle also seemed a bit steep but was informed that it is standard for most larger hotels in cairns cbd..

  • Stayed February 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Cherie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 9 February 2012
Many thanks for your feedback and I am pleased to hear that you enjoyed your stay for the most part.

In regards to your comments regarding housekeeping, rest assured this has been raised with the entire team and I sincerely apologise for the inconvenience that was caused to you.

We do hope to see you back at the Hotel when next you are in Cairns.

George Wee
General Manager
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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