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“Great Location, Shangri-La Service, Good Price, But Dated Rooms”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 64 Hotels in Cairns
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
892 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 674 helpful votes
“Great Location, Shangri-La Service, Good Price, But Dated Rooms”
Reviewed 15 March 2012

This location is perfect for Cairns. In the heart of the marina and next to the Lagoon.
There are several great upscale places to eat around the hotel. The location lends itself to walking. The marine terminal is next to the hotel as well as the Reef Casino.

The hotel has a small shopping mall attached to the property as well as several bars. The bars can be noisy at night but tolerable.

The hotel staff was extremely kind and personable. I have always encountered great service at the Shangri-La.

The rooms are a bit drab and seemed to be geared to the Japanese tourist from the design of the bath tub. The beds are comfortable and the amenities are all functional. The hotel pool is very nice and a kids pool is located to the side of the main pool. The jacuzzi at the time of this review was not operational.

There is a tourist desk located in the lobby to help with booking tours.

Room Tip: Try to get a room facing the marina or high up. The bars on the bay side can be noisy at night.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExplorerXYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (632)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Calgary
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 March 2012

Not a new property, but a spectactual locale on the marina and within walking distance to all the downtown Cairns shopping and attractions. The Room was well maintained and had a good balcony overlooking the parkway walking paths and the marina. The daily breakfast buffet had lots of fresh fruit and the coffee (large or small pot) was wonderful. As always, the friendly and helpful staff make a big difference.

Room Tip: A word to the wise...ask for a room away from the ground level bars, if late evening noise from peop...
See more room tips
  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
163 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 9 March 2012

Stayed here for a few nights in January. The hotel did look a little tired but for the price we paid we couldn't complain.
The staff were really helpful too. Alistair on the concierge desk was a great help checking my airport transfer (which I'd booked myself and didn't know who with) and the lady on the travel/tour desk gave us brilliant advice on tours to take.
We had a very nice time and would definitely return.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stellalocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 March 2012

The Shangri-la Marina Horizon Club rooms are outstanding. By far the most comfortable and impeccably designed rooms of a city hotel I have stayed in. The rooms are incredibly appointed and functional at the same time. Sometimes you find rooms where designers have clearly had free reign and not actually though of how practical elements may be; but at the Shangri-la these two elements are delivered. The bathrooms have great views out over the marina and generous L'Occitane products, the bedroom perfect with an extremely comfortable bed, lounge that I hardly used because the bed was so great and a huge balcony for enjoying the Tropical North Queensland weather!

The Horizon Club rooms also offer the benefit of dedicated check in on the Club floor, breakfast and evening canapés with drinks. Just a couple extra features that makes staying in the Horizon Club rooms so much more desirable. The other facilities such as the pool are great too, especially the gym downstairs that has basically any piece of equipment imaginable.

A big mention to all the staff at the Shangri-la! A+! The staff on the Club level were very friendly and made you feel like this was actually a boutique property. A special mention must go to Richard who was so professional, greeted me by name and checked me in swiftly even when I arrived before check in.

I don't think there is a hotel in Cairns that can compete with the Horizon Club at Shangri-la Marina. Well worth the little extra for a number of extras.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joedolpire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 March 2012

Really enjoyed the Shangri-la Cairns. My travel partner and myself arrived from a 6am flight last Saturday for our weekend away. We checked in early (i.e. by 9am) and went and had breakfast in the Horizons club and then spent the rest of the day relaxing by the pool. Room was clean although too big - the bedroom had too much empty space and wasn't really planned out in terms of where the furniture would go. Good sized pool which comfortable sun beds - bonus for us was that it was virtually empty. Horizons club staff were attentive and polite. Overall really enjoyed my stay and will be back next time in Cairns.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 7 March 2012

We stayed at this hotel and could honestly not fault it. The service was great and the staff were very polite and helpful. We had and excellent room overlooking the ocean and beach front walk. The room was large and spacious and the balcony area was great for afternoon drinks. I would definitely recommend this hotel as the location is very central and would have no hesitation in staying here again. The restaurants downstairs are great and convenient, the "Tha Fish" restaurant will serve you a late lunch and the food is great! The pool area was a bit tired but you could see where they were improving this area as well.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cruisin57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2012

The problem with the hotels in popular holiday locations is the same you can notice in the airport hotels - people will be coming no matter what, so why take care of the details? Shangri-La Cairns is different. People at the reception desk - couldn't be better and more helpful. Rooms - more than ok. (recommend marina view rooms). Location - perfect, everything (restaurants - recommend ThaFish at the ground level, public beach and swimming pool, shopping) in the walking distance.The only "but" - public spaces (corridors) a little bit tired, time for small repainting?

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tretter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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