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“Great regional hotel.”

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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
gold coast
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great regional hotel.”
4 of 5 bubbles Reviewed 20 June 2012

First stay at this Shangri La Hotel and I must say that they do everything as well here as their capital city counterparts. Greatest asset of hotel is their very helpful and friendly staff who are happy to chat but are not intrusive. Stayed in Horizon Club Suite with great outlook over Marina. My only problem was the noise from street level as the passing revellers were making their way home in the wee small hours. Horizon club F&B was great. Hotel bar and restaurant cater for all types,again staff friendly and food is high quality and reasonably priced. Would recommend this hotel to anyone staying in Cairns and I will cerainly be using it for future trips.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank david g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 July 2012
Dear david g,

Thank you for the terrific review and your lovely words, in particular about our staff. We are pleased that we exceeded your expectations and we certainly look forward to the next time you are visiting.

George Wee
General Manager
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2,427 reviews from our community

Traveller rating
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    816
    329
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    69
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436
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289
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (619)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 June 2012

This was our second stop on the 18 day itinerary. The Marina location is an amazing plus. The hotel is also just a couple of blocks from the middle of town. Easy walking around. If you book an early morning sail to the reef, this is the place to be. You can just walk over to the pier. Loved the room. The staff is lovely. Everyone from the bellman to the bar tender gave his/her name. Especially like the laid back style in the bar.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 July 2012
Dear Sylvia B,

Thank you so much for your wonderful endorsement on our location and more importantly, our staff. Our mission is to delight our customers each and every time and we look forward to delighting you again when next you stay.

George Wee
General Manager
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Kingaroy, Australia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 June 2012

Good hotel,wonderful view.stayed in the Marina deluxe rooms. A little far to walk along corridors but overall good value.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank g4defender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 July 2012
Dear g4defender,

Many thanks for your review and we certainly hope to welcome you back when next you are visiting our beautiful region.

George Wee
General Manager
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Australia
Level Contributor
180 reviews
178 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 bubbles Reviewed 13 June 2012

Got a sharp rate of the net that included a room upgrade, a free bottle of wine and free internet so we were off to an excellent start!

The good - Room pleasant as was the view. Bathroom (with bath) particularly nice - well laid out and provisioned. Comfortable bed and pillows. Great location, central to good dining and the city centre so you can do without a hire car. Pleasant and obliging staff.

Other comments - although free the internet was terribly slow. We calculated it was over 200 metres from our room to reception - down a labyrinth of corridors. It gives you an idea of the scale of this hotel! The verandah although inviting, had only rudimentary seating to dissuade spending much time out there. Also I noticed in another post about the spider like legs of the desk chair in the room - my sore toes can attest to the trip hazard these present - be warned!

Overall a nice offering in a good spot. At the right price this should be on your short list if looking for a quality offering in Cairns.

Room Tip: Don't get a room overlooking the pool - they have functions on the pool deck and it can be noisy...
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieHolidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 July 2012
Dear AussieHolidays,

Thank you for taking the time to share your comments. As I have mentioned on previous occasions, we are truly blessed with our location and the stunning views, the walks down the corridor are a necessity in order for us to make the most of these spectacular views!

We have experienced some issues with internet previously but am pleased to advise that we have recently changed providers and after a few initial hiccups, our internet coverage and access is excellent - even better is that it is free!

We hope to see you again very soon.

George Wee
General Manager
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sydney
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 12 June 2012

Stayed at the Horizon Club in June 2012. The view of the Marina from the room was fabulous! Although the corridor to get to the room was bit of a hike, room itself was spacious and very clean. Breakfast and the evening Canapes were great and tasty. The Horizon club room got bit crowded on the weekend and there were not enough seats which was bit of a let down.
Service was great overall. L'Occitane toiletries was a nice touch also.
Was bit disappointed that there was no spa in the hotel despite having swimming pools.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sydneyplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 July 2012
Dear Sydneyplum,

Thank you for taking the time to share your feedback following your recent stay with us. Our Horizon Club Rooms are certainly the way to go and are excellent value for money when you factor in the additional inclusions and benefits.

We look forward to welcoming you back again soon…

George Wee
General Manager
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Cairns
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2012

Ba8 at the Shangri-La Hotel was a great venue for my birthday party. Venue was very picturesque and comfortable; staff were great; food was fabulous especially the magnificent birthday cake.
All my guests had a great time and I had a great birthday. Thanks Ba8

  • Stayed June 2012, travelled with friends
    • Value
    • Service
Helpful?
Thank akipp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 25 June 2012
Dear akipp1,

Thank you for your great feedback and I am pleased that you had a great birthday! The team in Ba8 go out of their way to make sure events go smoothly and without a hitch so a great time is had by all!

We look forward to seeing you back again shortly.

George Wee
General Manager
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Level Contributor
7 reviews
5 of 5 bubbles Reviewed 11 June 2012

We spent four fabulous nights in a horizon club room! Room was fantastic, service was great and evening drinks/canapés definitely the highlight! Convenient location with easy access to the reef terminal and cairns shopping strip. Definitely recommend for a special treat as not the cheapest but well worth the extra money.

Stayed June 2012, travelled as a couple
Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 25 June 2012
Dear Michelle M,

Great to hear your enjoyed your short break away with us. Our Horizon Club Rooms are definitely the way to go and when you add on the additional benefits such as the evening canapés and drinks, they are certainly value for money.

We look forward to welcoming you back again soon!

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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