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“Different to Sydney shangrila”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 64 Hotels in Cairns
Certificate of Excellence
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Different to Sydney shangrila”
Reviewed 26 June 2013 via mobile

Smaller than sydney shangrila and without that Harbour bling factor but still eminently enjoyable. Got a good value rate for interconnecting rooms for family with horizon access. Must say though that horizon club location lacks that specialness due to its aspect being the parking lot.. Err... Apart from that all good!

  • Stayed May 2013
    • Value
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Helpful?
Thank Mgr_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Melbourne, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2013

Stayed at the Shangri-La, Cairns during the weekend of the Cairns Ironman Competition. This hotel is definitely not up to the usual Shangri-La standard. The room while adequate, is hardly luxurious - I had the Deluxe Sea View Room. You can tell it's an older hotel. The bed was beginning to sink in the center, bathroom has rust stains and chips on the tiles at various places.

Staff service was friendly, not many amenities within the hotel itself. A nice pool with a bar and another bar/restaurant in the lobby. But the surrounding complex has shops but not exactly buzzing with activities.

Location wise it's great. Close to all the actions. But not sure if I'll go back again with the prices they are charging for the rooms.

Room Tip: Some sea view rooms are facing a helipad which can be noisy when the helicopters takes off and lands...
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  • Stayed June 2013, travelled solo
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KFly1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berwick, Australia
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 June 2013 via mobile

My husband, myself and 3 year old stayed in a one bedroom suite with club benefits for 4 nights. We loved the room and gorgeous view from our room and wrap around balcony! Club room was awesome for breakfast and cocktail hour and our waitress there Nicole went so out of her way to make it a wonderful she was great !!! Can't wait to come back and stay!!!!!

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jess27_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland
Level 6 Contributor
152 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 24 June 2013

My wife and I were looking for something nice to experience in Cairns during a work visit so checked in here. In the booking online process, I found the "Horizon Club" option and so booked this. For a small extra payment, the Horizon Club provided a buffet breakfast and happy hour from 500-700pm each night; this provided an extensive bar service, canapés, a comfortable lounge with TV and WiFi, and an opportunity to share stories with other guests. After 2 hours here each night, there was no need to venture out. It was good value but probably a disincentive to restaurant exploring and spending.
Room and service were good. Some of the decor was a little dated but the ability to look out from the balcony at the marina and Great Barrier Reef made up for this.

Room Tip: Choose the Horizon Club for value and you will save on bar and restaurant costs.
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  • Stayed June 2013, travelled on business
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    • Cleanliness
    • Service
Helpful?
1 Thank Stanthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 June 2013

Booked at last minute for a great deal, rooms very clean, service fantastic esp the room service lady who was very busy that weekend. Didn't really use other facilities as we were there for the Ironman event. Parking for our car was great and always available fast when we needed it. 1 minute walk to marina, shopping and cafes.

Room Tip: Our room overlooked ironman finish and even with all the loud music it was quiet when the balcony do...
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  • Stayed June 2013, travelled with family
    • Value
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    • Service
Helpful?
Thank Holidayer40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjmgolf
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 June 2013

I stayed Jun 16-19 in a double with Marina views. the room was very nice, the views of the Marina with the mountains in the background were wonderful. The 42 in TV and free wi fi came in handy for updating things on the internet. I thought the customer service was absolutely wonderful except the telephone by the bed didnt work and that was replaced, I also request ice which took 2 calls one time otherwise the staff was very very friendly and eager to be of help. A great location right next to the reef terminal for taking you trip to the Great Barrier Reef and easy to get around to see the sites of downtown Cairns as well. Just a wonderful time.

Room Tip: enjoyed the Marina view room on the 2nd floor
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  • Stayed June 2013, travelled with family
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    • Service
Helpful?
1 Thank mjmgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 5 Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 June 2013

I booked the king suite with harbor views for June 3-10, 2013. We've stayed at many Shangii-la properties in Asia (both business and pleasure) and this property was unfortunately not up to the Shangri-la (or a 5-star property) standard. The location and view were quite nice however our room was underwhelming (stained carpet, curtains not hung properly, light bulbs not working, walls in need of new paint and the furniture tired -- bed was fine though - and the cleaning crew sometimes didn't come until 2PM). Our room included breakfast and after 3 days of eating in the open air restaurant on the ground floor, we were told we had to pay $10/pp per day because our room only included breakfast in the horizon club (which is not as nice as the regular breakfast area). This was not clear in our reservation. After pointing it out to the lobby receptionist, she waived the fee. She definitely wanted to make things right.

I found the configuration of the property odd - you have to take 2 different elevators and walk a long distance through low ceiling hallways just to get to your room (no one offered to escort us upon arrival). After a few days, we finally got the hang the configuration but it was quite confusing. The gym was very nice and was located in the shopping center within an easy 2-min walk. For some reason it was closed the entire day of the Ironman. Not ideal for those of us not actually participating in the race.

We had a 4AM check out for which we had arranged a taxi in advance. Given the hour and the minimum lobby staff on duty, we were delayed 10 minutes while handling the checkout formalities. Our taxi driver was extremely rude (yelled and cused at me for being late and literally followed me back into the lobby pointing her finger and yelling at me). I had to get the lobby clerk involved and then order another taxi. A terrible way to end our 6 night stay.

We're general fans of the Shangri-la so I'm sad to say that overall I was quite dissapointed in our stay at this particular property.

Room Tip: Recommend a higher floor room overlooking the harbor.
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  • Stayed June 2013, travelled with family
    • Value
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Helpful?
3 Thank lspitsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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