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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Loved our stay here”
4 of 5 bubbles Reviewed 2 January 2014

We stayed at the Shangr-La over New Years. When we arrived we were early for check inn. The staff were lovely and so helpful. They took our bags and did the necessary paperwork. We were told that if our room became ready our bags would be taken up for us. We're were also told that our room had been upgraded to a marina view room. Fantastic. Sure enough when it was time for check inn our bags had already been whisked up to our room. Rooms rap re lovely with fresh fruit and complementary robe and slippers. My robe did have a whole in it however that is the only fault I can think of. The pool is a relaxing, calm oasis with happy hour at the bar at certain times. They proved towels and very comfortable sun loungers. On New Year's Day we were feeling a little bit delicate. The cleaners came by at around 9. This was a bit too early for us. They then came back round at 5 in the evening. By this time we were getting ready to go out. So we didn't have our room cleaned. The cleaner did ask if we needed anything. We had the breakfast in the morning which had plenty of variety and was extremely nice. Overall we would definitely recommend staying here as the staff are lovely, the rooms are comfortable and the pool is great. We lived the Shangri-La

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Carly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear Carly H,

Thank you for your review of the Shangri-La - and I hope you enjoyed the views of the stunning Marina outside your balcony.
I look forward to welcoming you back to Cairns one day!

Best Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,429 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (619)
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English first
Jamestown, South Australia
2 reviews
5 of 5 bubbles Reviewed 31 December 2013

I have stayed in many lovely hotels but the staff at the Shangri La Cains where by far the friendliest. EVERY staff member spoke to you whenever they saw you it made for a very pleasant experience ...

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear Joanne D,

Thank you for the kind review - I will post your comments on our staff notice board so every team member gets to read them. They are much appreciated.

Best Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

I love going to the hotel, the views are stunning. I can only speak about 'Horizon Rooms', they are amazing, you have included access to the club with drinks and canapes for several hours in the afternoon, which makes it better value besides the price, location is excellent.
Love the balcony, I was there for work and working while enjoying the view is spectacular.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear Maria v,

Thank you for the comments. Its the best view in the world - especially when you have to work. Next time leave the work at home and really enjoy the facilties! Glad you enjoyed it.

Best Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 29 December 2013 via mobile

Thank you to all the staff who looked after us at the Xmas lunch in the event centre of the hotel they worked so very hard the food was great and very fresh considering the amount of people who attended they did a good job overall although at times some of the food stations did run out especially the sea food which every one seemed to want to have people had to wait for some time to have them replenished

Stayed December 2013, travelled as a couple
Helpful?
Thank tochol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear tochol,

Thank you for your review of the Xmas lunch at the Shangri-La. As you highlighted it is a very popular way to spend Xmas Day - and escape the hear. The team worked extremely hard to make this day special, with many behind the scenes heroes. Glad you enjoyed it.

Best Regards

Nic ODonnell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

room was large and comfortable, with a relaxing bed. Exactly what you need after a long flight. A lot of hotels have a wonderful looking reception area, but fail when it comes to their rooms, however the rooms here were great!! More milk in the mini bar is the only thing required.



  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

As previous reviewers have stated, the hotel location is amazing. We upgraded to the room view the marina view and waking up to the view was amazing. The room wasn't as pictured but the view is just as beautiful. The hotel is dated and could use a renovation. We didn't chose the option with breakfast and food etc because we knew we were going to be busy touring Cairns. We also didn't try the pool although it looked nice. They gave a lot of good toiletries but I guess it's expected of a 5 star hotel. Service was good as well. Similar to other Aus hotels, we got free champagne because we were on our honeymoon. One thing that was annoying is the do not disturb is a sign you hang on the door. A lot of upgraded hotel now have a button you push. One day ours was stolen and so we couldn't do "do not disturb" and someone came in to clean the room without us knowing. I have a thing against room service since I don't like people seeing my mess.

Room Tip: I would upgrade the room to a marina side if possible. View is amazing and well worth it!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yeppoon, Queensland, Australia
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

Attended a work related convention for the week. The venue was top notch, the service and facilities matched the website offerings. I would highly recommend this venue. I fact I am going back there in july2014

Room Tip: Water views
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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