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“A Slice of Shangri-la” 5 of 5 bubbles
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 65 Hotels in Cairns
Certificate of Excellence
Auckland,NZ
Level Contributor
135 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“A Slice of Shangri-la”
5 of 5 bubbles Reviewed 3 January 2014

We stayed at the Shangri-La Cairns for a week and truly got a slice of Shangri-La as described in James Hilton's book! Definitely enjoyed our stay here and would gladly return to this hotel when we are back in Cairns.

As described by previous reviewers, the style of the hotel may not reflect its sister hotels in Asia. It is done in a more light and brighter style with less heavy fabrics and lighter colours. This suites the setting it is in as Cairns is sub tropical and when we were there the top temperatures were hitting the mid 30's. The service we received were no doubt very Shangri-La. Friendly, warm and welcoming.

The hotel was extremely busy and hence there was a bit of a wait as we arrived a bit early than the 2pm check in time. However, we were offered a free drink at the bar and Nicole was so polite and charming, how could anyone complain!!!!

The room was simply marvelous with a long balcony and views of the marina, the water inlet and hills across. It was spacious, clean and surprisingly quiet as we were near all the boats in the marina. We spent lovely mornings on the balcony before going for breakfast downstairs.

Kim was excellent in the Horizon Club at breakfast. It was very busy, yet he finds time to greet you and keeps everything ship shape. He was so good that you notice a marked difference on the days he is not there. The concierge does any good 5-star hotel proud. We hired a car and had it valet parked everyday. Even on the busiest of days, there is hardly a wait before it is delivered to the front door of the hotel.

All in all, a wonderful stay and a wonderful hotel. We are so inspired by this hotel that we are aiming to stay at another Shangri-La hotel when we travel later in 2014. Keep up the good work!!!

Room Tip: This hotel has long corridors, if you want to be close to the reception, lobby or restaurant areas t...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank petitmonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear petitmonde,

Thank you for your review and I am happy to see we exceeded your expectations. You have noted very well also the differences between our Cairns property and our sister hotels in various cities in Asia - yes we are different, and focus on the leisure / resort style aspects in much of our decor and furnishing selections. Thank you for pointing this out. Great recognition for Nicole and Min Kim which I will pass onto them on your behalf.
Please let me know if you need advice on any of the other Shangri-La properties for your accomodation later in 2014.
Thanks again.

Nic ODonnell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (614)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • German first
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English first
Sydney, Australia
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

We booked a one bedroomed suite for two nights at the Shangrila Hotel Cairns. We have stayed at this hotel previously in one of their Horizon Club Floor rooms which was beautiful. Sadly on this occasion we had booked a one bed suite as it has the best view of the New Years Eve fireworks.

Firstly the electronic key system was not working and every time we needed to go to our room we had to wait in line at reception and have a staff member walk us to our room, after the third time we were starting to feel like prisoners.

On entering the room we were quite shocked first by the smell, the room really smelled of dampness / mould. We were also surprised by how old the room felt with very old furniture which looked very dated and tired, an old stained couch, older style small bathroom, balcony furniture being a small table and two director chairs like you but at discount furniture stores. The worst part of the room was the beds which there were two QS however when you slept on them if there is two of you, you both seem to roll into the centre.

The best part of this hotel is the staff, each and every staff member whom we came across were nice.

The Horizon Club is OK not great in its offerings.

The hotel pool is good only one note that it would be nice if staff offer pool service and not just hide behind the counter.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bryon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear BLBBLB,

Thank you for the review of your recent stay with us. I would like to investigate further - could you email me with further information - nic.odonnell@shangri-la.com please?

Best Regards

Nic ODonnell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
134 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

We recently had amazing views of the Cairns Fireworks new years show from our balcony of our comfortable suite at the Shangri-La. Check in was smooth and we were asked if we would like an extended check out (till noon) for free, so of course we took them up on this offer. We also had beverage and food credit as part of the service which was a nice touch. The room was great and a rollaway bed for our daughter was provided, per request. The pool and relaxing area was comfortable and set out well. The breakfast at 'North' the next morning was delicious, with a very extensive range. I was pretty impressed with the perfectly soft poached egg (that seems to be a rare skill in Cairns).
Our stay at the Shangri-La would have earned 5 stars for sure, if the bar service was more professional. We waited over 15 minutes as the solo bar staff made 3 cocktails for another customer and then he completely messed up our long island teas. He also didn't even have matching glasses as it seemed that all the glass wear was left unattended in the pool area. While we were waiting we also saw food orders just sitting and going cold. There were empty plates and glasses on every table and along side the pool area leaving it messy and shabby. We went to the bar at 6.50 (shuts at 7pm) and asked for another order, which was refused as he wanted to close. Either more bar staff is needed or a competent barman to replace this guy.

Over all we had a great night and will be back for more! All the other staff were great.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Justaddbacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear impickles,

Thank you for sharing your new years eve experience with the TA viewers......and great to see you enjoyed many aspects of the stay with us. I also am disappointed to hear of your pool bar service issues. This will be addressed immediately, and I apologise for this experience.

The skydivers on the 9.00pm fireworks were pretty sensational, as was the overall esplanade night.

Best Regards

Nic ODonnell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed 2 January 2014

Service is impeccible as a Horizon guest, Have stayed in both marina suites and Exec view rooms. When you factor in breakfast, canapes and drinks this is excellent value for money. The views and privacy will ensure you have a memoriable stay. I wont stay anyone else for this price

Room Tip: the tower takes are little getting use to room 4001 and above although the views are magic.
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank 778deniseB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear 778deniseB,

Thank you for the great review commenting on the Horizon Club services and the facility itself. I will pass on your feedback to Min and his team in the Club.

Best Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

We stayed at the Shangr-La over New Years. When we arrived we were early for check inn. The staff were lovely and so helpful. They took our bags and did the necessary paperwork. We were told that if our room became ready our bags would be taken up for us. We're were also told that our room had been upgraded to a marina view room. Fantastic. Sure enough when it was time for check inn our bags had already been whisked up to our room. Rooms rap re lovely with fresh fruit and complementary robe and slippers. My robe did have a whole in it however that is the only fault I can think of. The pool is a relaxing, calm oasis with happy hour at the bar at certain times. They proved towels and very comfortable sun loungers. On New Year's Day we were feeling a little bit delicate. The cleaners came by at around 9. This was a bit too early for us. They then came back round at 5 in the evening. By this time we were getting ready to go out. So we didn't have our room cleaned. The cleaner did ask if we needed anything. We had the breakfast in the morning which had plenty of variety and was extremely nice. Overall we would definitely recommend staying here as the staff are lovely, the rooms are comfortable and the pool is great. We lived the Shangri-La

  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear Carly H,

Thank you for your review of the Shangri-La - and I hope you enjoyed the views of the stunning Marina outside your balcony.
I look forward to welcoming you back to Cairns one day!

Best Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamestown, South Australia
2 reviews
5 of 5 bubbles Reviewed 31 December 2013

I have stayed in many lovely hotels but the staff at the Shangri La Cains where by far the friendliest. EVERY staff member spoke to you whenever they saw you it made for a very pleasant experience ...

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear Joanne D,

Thank you for the kind review - I will post your comments on our staff notice board so every team member gets to read them. They are much appreciated.

Best Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

I love going to the hotel, the views are stunning. I can only speak about 'Horizon Rooms', they are amazing, you have included access to the club with drinks and canapes for several hours in the afternoon, which makes it better value besides the price, location is excellent.
Love the balcony, I was there for work and working while enjoying the view is spectacular.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maria v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 6 January 2014
Dear Maria v,

Thank you for the comments. Its the best view in the world - especially when you have to work. Next time leave the work at home and really enjoy the facilties! Glad you enjoyed it.

Best Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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