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“Dated bathrooms and so unlike other Shangri-las”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 10 February 2014

Poor cleanliness, hair on bed on arrival. Bird and lizard droppings on balcony and balcony furniture. Bathroom ceiling started dripping rusty water on second night. Shower floor tiles old and worn, cutting or scratching bottom of feet. Shower very old and water suddenly runs too hot or too cold. No complimentary bottled water.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Duckoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,408 - 1,414 of 2,660 reviews

Reviewed 9 February 2014

We upgraded from a regular room to a club room for a $70 per night upgrade. it was an excellent value. Full breakfast, evening canapes that were more like having a dinner and wine/alcohol. Bottled water to go. Australia is expensive to this was a money saver in the end. Location and marina views were perfect. Staff was very helpful. Nicely located adjacent to a small shopping mall. Excellent fitness center.

Room Tip: The upgrade to club level was worth the money.
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  • Stayed: January 2014, travelled as a couple
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Thank fabutvlagt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Great Hotel, huge, but wonderful. Great pool area, room large and spacious, fabulous sea views with good balcony from our room, excellent breakfast. Lovely little restaurants around base of hotel, Italian was wonderful. Great base to go out to Barrier Reef with Reef Magic, as in harbour area. Recommend helicopter flights based nearby. Wish we had stayed longer than the twelve days. Great place to stay, would definitely return here but for longer, so much to do. Go on Kurunda Railway well worth the trip.

Stayed: September 2013, travelled as a couple
Thank Thelma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

We had a wonderful stay at the Shangri-La Cairns....The venue is pefect and the staff are friendly & welcoming. If you get the opportunity, book into the Horizon Club Rooms, spectacular views over the Marina, Harbour & Mountains which change minute by minute! Breakfast was great in the Horizon Club as was the evening Canopes & Drinks which add good value to the rooms. We loved the large pool area & swam each day even when it was raining. Having stayed at another Shangri-La Hotel earlier in the year & had a wonderful experience we felt it worth trying Cairns & we were not left dissapointed. We will be returning & staying again in the future.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with shangri-la.com
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 10 February 2014

Dear Mark D,

Thank you for your review, and I appreciate your great comments about your stay. I am just disappointed the weather wasnt all that good while you were here. Thanks again.

Best Regards

Nic ODonnell - General Manager

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Reviewed 26 January 2014

Like other reviews below, our first experience of this hotel was finding the we had been "tricked" by the clever marketing wording on Wotif into thinking we had a marina view room, only to find we had a view of a construction site inside the hotel courtyard.

This room had two double beds despite the clear request for a king bed.
After 30 mins of waiting in the wrong room for a new set of passes to be sent up for a king room, we soon found ourselves in a mouldy musty king room.

Do not stay at this hotel, we will be relocating early to another nearby hotel which cares about the guest experiance.

Room Tip: Just don't
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  • Stayed: January 2014, travelled as a couple
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2  Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 29 January 2014

Dear Peter J,

My apologies for not meeting your expectations from your recent stay with us. If possible I would like to find out more about the issues you encountered. Would you mind dropping me a quick email so I can investigate and get back to you? My email is nic.odonnell@shangri-la.com.

Best Regards

Nic ODonnell - General Manager

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Reviewed 25 January 2014

In fairness to this hotel, it is probably one of the nicer ones in Cairns, but it does not mean that is great. This hotel is bit tired and worn, and the rooms lack any features that make them feel warm and cozy. Ther is a lot of open space where you feel someone took furniture away and then never replaced it...in my mind, they should hire an interior designer for some better space planning. The bathrooms are dated with green marble and the fixtures lack the quality you expect from this type of hotel. What this place does have is a great location near the marina and the local shops. To me, you should only stay here if you are doing a reef excursion so you can walk to the marina.

Room Tip: A waterfront room is idea.
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  • Stayed: January 2014, travelled on business
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Thank toomuchtimeintheair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 10 February 2014

Dear tomuchtimeintheair,

Thank you for your review, and my apologies for not living up to your expectations. I have noted your comments on the various aspects of the space and decor, and appreciate you taking the time to let me know.

Best Regards

Nic ODonnell - General Manager

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Reviewed 23 January 2014

We like Shangri-la 's although we find some of their new marketing ploys when you think you've booked a Horizon Club room and you haven't to be getting a bit greedy. If like us you still like the brand then this isn't the place for you. Not sure when they took it over from Hilton but the rooms are tired and desperately need bringing up the standard for which they are happy to charge. The safe in our room didn't work and when we reported it to reception on our first evening we were told they wouldn't do anything about it, if we wanted it sorted then call maintenance in the morning. Breakfast was most definitely not up to what we have come to expect. All in all, big disappointment. Save your money and stay somewhere else.

Stayed: January 2014, travelled with friends
2  Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 29 January 2014

Dear Tony T,

Thank you for sharing your comments with the TA viewers. I am sorry to hear that your expectations were not met - can I ask to get some additional information from you so I can address the items mentioned?

nic.odonnell@shangri-la.com

Many thanks

Nic ODonnell - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range: £102 - £245 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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