Just stayed 3 nights in a 1 bedroom Horizon Club suite facing the marina. Room was clean and freshly renovated. A bit bare for my taste but a nice room. The door was very stiff to open and close but was fixed promptly. No security latch however, and though reported wasn't fixed. The non-standard power point next to the bed was an annoyance, as I had to ask for an adaptor.
Location is fantastic, room had great views.
The downside is the Horizon Club is very disappointing and not worth the extra cost:
Very limited choice. No variety from day-to-day. No hash brown, no mushroom, no tomato, no smoked salmon, no choice of eggs, no ham, no cheese, etc. No barista service. Self serve capsule coffee machine coffee which was undrinkable.
Evening Drinks and Canapes:
Food was good, excellent steamed prawn dumplings, but disappointed they weren't there on the second evening. No cheese and crackers.
The white wine was undrinkable. Very poor quality.
Only beer choices were Tooheys New, XXXX Gold and a light. No imported or boutique beers.
No sparkling mineral water. General non-interest from the staff when this was raised. Considering this was in the room mini-bars, surely good service would be to go and find some...!!!
Come on Shargri-La, don't be so stingy!!!
My advice is worth staying for the room, but there are plenty of nice cafes to go for brekky nearby... and go to the pub for a drink...
- Official Description (provided by the hotel):
- Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more less
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- Also Known As:
- Shangri-La Hotel, The Marina, Cairns Hotel Cairns