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“Wonderful!”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 5 March 2014

The Shangri-La hotel at The Marina in Cairns is completely true to its name. It is a beautiful property with stunning rooms (pay the extra $10 per night for the marina view), one of the best showers I have ever experienced, and a prime location- minutes away from the piers where many of the Great Barrier Reef tours depart from.

There is also a beautiful pool, and a wonderful restaurant in the hotel called North. We ate there three nights in a row because the food was just that good.

  • Stayed: January 2014, travelled solo
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Thank amckc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,432 - 1,438 of 2,711 reviews

Reviewed 3 March 2014

The hotel was located very close to the gathering point of all diving tours, which was excellent for those would join such tours frequently during their stay.
Most things were very nice here except the following:-
1. No one would check the Horizon Club validity during breakfast and refreshment time, i.e. all customers could make use of it!!
2. Breakfast at the Horizon Club was almost the same everyday!!

  • Stayed: February 2014, travelled as a couple
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Thank Kevin_Ling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 9 March 2014

Dear Kevin_LIng,

Thank you for your review, and your comments on what improvements can be made. I will review with my Executive Chef and discuss with him what changes can be made.

Many Thanks,

Nic ODonnell - General Manager

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Reviewed 1 March 2014

Likes:
1. excellent breakfast
2. very close to Helipad after a flight from the GBR
3. Good service for taxi departures to airport; overall good location
Dislikes:
1. Hotel need updating including the room; is somewhat tired
2. No ice machine for guests

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
Thank BandCsharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 3 March 2014

Dear BandCsharp,

Thank you for posting your review, and highlighting your likes and dislikes.

I appreciate your comments regarding the ice machine - our service preference is to have ice delivered to your room by the in room dining attendants. I have also taken on board your comment regarding a need for updating.

Best Regards

Nic ODonnell - General Manager

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Reviewed 24 February 2014

We stayed over night and were given great extras including breakfast, sparkling wine and fruit. However it didn't quite match up to the luxury feel we were expecting. The staff were amazing and very helpful. Breakfast was good, however there was nobody telling us to go ask the chefs for other hot items and the stuff on the buffet had been sitting there a while.
The bed was very comfy, the room was clean and well presented.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
Thank SunnyH89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 27 February 2014

Dear SunnyH89,

Thank you for posting your review, and recognising the great team we have here.

I would love to hear from you regarding your further expectations and how we can improve the luxury element - if you have time ..........nic.odonnell@shangri-la.com. Once again many thanks.

Best Regards

Nic ODonnell - General Manager

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Reviewed 23 February 2014

We stayed here for 2 nights before our live-aboard trip with Mike Ball. Our room had a great view of the harbor and it was clean and comfortable. It’s conveniently located and walking distance to shops and restaurants. Only concern I had was that it’s located in a mall and not sure about security. Also, didn’t get to try their pool but it looked nice. I’d recommend this place.

  • Stayed: January 2014, travelled as a couple
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1  Thank Palau05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 27 February 2014

Dear Palau05,

Thank you for your review, and I hope you enjoyed the diving experience on the Barrier Reef. Unfortunately you didnt use the pool, you must have had too much to do during the day. As we are part of the Pier Shopping Centre, we do have a security presence with active security guards and CCTV's at various points in the building. We do take the security of our guests as a top priority, and are extremely proactive.

Thanks again for your review.

Best Regards

Nic ODonnell - General Manager

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Reviewed 23 February 2014

Overall the hotel is quite nice, rooms are spacious and comfortable, good location, decent value for money considering how expensive I found Cairns (and Australia in general). But I was really disappointed that for an early check-in (around 6.30am) we got charged about 50 AUD: if the room is not available that's of course understandable, but if it's available it is definitely not nice to get charged that much for using the room a few extra hours compared to standard check-in time, considering it doesn't cost anything to the hotel. I didn't expected this by a reputable hotel chain as Shangri-La

  • Stayed: February 2014, travelled as a couple
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1  Thank Filippo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 27 February 2014

Dear Filoppo O,

Thank you for your feedback, and my apologies for your disappointment regarding the early check in fee. Could you please drop me an email with some further information, and I can investigate?

Many Thanks

Nic ODonnell - General Manager

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Reviewed 22 February 2014

Just stayed 3 nights in a 1 bedroom Horizon Club suite facing the marina. Room was clean and freshly renovated. A bit bare for my taste but a nice room. The door was very stiff to open and close but was fixed promptly. No security latch however, and though reported wasn't fixed. The non-standard power point next to the bed was an annoyance, as I had to ask for an adaptor.

Location is fantastic, room had great views.

The downside is the Horizon Club is very disappointing and not worth the extra cost:

Breakfast:
Very limited choice. No variety from day-to-day. No hash brown, no mushroom, no tomato, no smoked salmon, no choice of eggs, no ham, no cheese, etc. No barista service. Self serve capsule coffee machine coffee which was undrinkable.

Evening Drinks and Canapes:
Food was good, excellent steamed prawn dumplings, but disappointed they weren't there on the second evening. No cheese and crackers.

The white wine was undrinkable. Very poor quality.
Only beer choices were Tooheys New, XXXX Gold and a light. No imported or boutique beers.
No sparkling mineral water. General non-interest from the staff when this was raised. Considering this was in the room mini-bars, surely good service would be to go and find some...!!!

Come on Shargri-La, don't be so stingy!!!

My advice is worth staying for the room, but there are plenty of nice cafes to go for brekky nearby... and go to the pub for a drink...

  • Stayed: February 2014, travelled as a couple
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1  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 23 February 2014

Dear Rob M,

Thank you for your review and feedback - I am sorry to see that we didnt meet all of your expectations, but I will certainly take on board your comments and look at what improvements can be made.

Best Regards

Nic ODonnell - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range: £112 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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