Like other reviewers, we were expecting more.
We booked a two day romantic liveaboard diving cruise in Cairns but due to bad weather, it was cancelled. To keep with the theme, I thought I'd surprise my girl and book in at the best hotel with breakfast included. I booked at the shangri-la based on the brand's reputation.
While the staff were friendly, the hotel itself requires maintenance as well as some simple spring cleaning. The garden at the front of hotel is full of weeds, the pool area is in bad need of a facelift with the wooden walkways worn back to bare timber and the pool tiles badly stained.
The rooms are large and spacious. We booked a King bed but got two doubles. The bathroom had built up grime with evidence of mould.
While breakfast was reasonable, it wasn't what we expected from a Shangri-la. An automatic coffee machine as well as lacking the polish with food selection expected of a fine hotel, smoked salmon for example.
Any other day, I would have checked trip advisor first, but I chose this time to trust the brand. Will stick with checking trip advisor next time.
- Official Description (provided by the hotel):
- Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more less
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- Also Known As:
- Shangri-La Hotel, The Marina, Cairns Hotel Cairns