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“Good hotel helpful staff”

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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Richmond, United Kingdom
Level Contributor
106 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good hotel helpful staff”
4 of 5 bubbles Reviewed 13 March 2014 via mobile

We stayed at the Shangri La for two separate nights either side of a trip to Green Island. We were well looked after by the staff. We had booked a marina view room - and were upgraded to a club room on both occasions. This cost $ 30 each, but we were told this is the cost of breakfast in the hotel and breakfast was included in the club room rate. We were given drinks and canapés in the Horizon room each evening. It was a good welcome.
The rooms were lovely and you look directly over the marina from your bed.
There are lots of restaurants under the hotel along the quayside, so you don't need to go far for a good meal.
It is very close to the Reef terminal, so very convenient if you are going on a boat trip.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank JeffandLiz36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 1 April 2014
Dear JeffandLiz36,

Thank you for your great review and your lovely comments about the staff. I am very pleased to know you enjoyed both your stays with us and excellent to see you upgraded to the Horizon Rooms – they certainly are great value.

We look forward to welcoming you back again should be visiting Cairns in the future.

Best Regards,
Nic ODonnell – General Manager
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2,428 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (619)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
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English first
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 12 March 2014

It is a nice hotel, maybe a little older. It was clean and the staff was nice. It was a total shame that I was in Cairns, at the marina, but my view was a parking lot. Be aware if you book through a travel agent you don't get any points/credit in the Shangri-La frequent stay program.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
111 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

This Hotel provided a fitting climax to our 5-week holiday in Australasia; where we were allocated a suite in the Southern Tower which provided a wrap-round 45* semi circular balcony catching the morning sun.

The staff were genuine friendly and helpful as were the Reception staff.

Check in was swift ,prompt and business like-they were anticipating our arrival and a welcome back letter with complimentary bottle of good RED WINE was placed in the suite in recognition of our fifth visitation to this wonderful hotel.

The Horizon Club lounge was spacious but the food range was a bit skimpy particularly the evening nibbles, perhaps they have already addressed this shortcoming!!!!!

Most five star Hotels serve Tea and Coffee at Breakfast time but regrettably, they appear to have gone self service from a complicated beverage machine

Highly recommend it and would repeat our stay next time round in this wonderful tropical Northern Queensland out-post

Well done

Room Tip: View the room before signing in-go for the higher rooms as there is a lot of background noise in the...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 1 April 2014
Dear Michael O,

Thank you for the great feedback and I am very pleased to know we were a fitting end to your Australiasian holiday.

Thank you also for your feedback on the Horizon Club Lounge. Your comments are most valuable and I will address them with our Executive Chef to make improvements to the offerings.

We look forward to welcoming you back for your 6th stay in the near future!

Best Regards
Nic ODonnell – General Manager
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Belfast, United Kingdom
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 10 March 2014 via mobile

My husband and I stayed for a week in August 13 as part of our first trip to Australia. The hotel is in a great location on the promenade front beside the harbour. The decor is rather brown and a bit dated. We had a room in a octagon design at the top of the hotel with a view out over the ocean. The view was stunning with sunset and sunrise and would def recommend getting an ocean view room. The staff were really helpful as my travel adapter would not work and the hotel staff immediately lent me the correct model to convert uk appliances to Australian current.
My only disappointment was the pool area which just did not seem luxurious enough and felt squeezed into the hotel footprint with no ocean view and limited hotel service. I am used to us ocean front resort hotels and if you are expecting that kind of resort hotel you will be disappointed. Overall we enjoyed our stay as there is so much to do around cairns but we stayed limited time at the hotel.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Anne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 24 March 2014
Dear Anne J,

Thank you for your review of the Shangri-La Hotel, and I am happy to see that your stay met your expectations, and you had time to enjoy the area. It was also pleasing to hear that the staff were able to assist you with your requirements.

Looking forward to seeing you on your next visit to Cairns.

Best Regards

Nic ODonnell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 9 March 2014 via mobile

Like other reviewers, we were expecting more.

We booked a two day romantic liveaboard diving cruise in Cairns but due to bad weather, it was cancelled. To keep with the theme, I thought I'd surprise my girl and book in at the best hotel with breakfast included. I booked at the shangri-la based on the brand's reputation.

While the staff were friendly, the hotel itself requires maintenance as well as some simple spring cleaning. The garden at the front of hotel is full of weeds, the pool area is in bad need of a facelift with the wooden walkways worn back to bare timber and the pool tiles badly stained.

The rooms are large and spacious. We booked a King bed but got two doubles. The bathroom had built up grime with evidence of mould.

While breakfast was reasonable, it wasn't what we expected from a Shangri-la. An automatic coffee machine as well as lacking the polish with food selection expected of a fine hotel, smoked salmon for example.

Any other day, I would have checked trip advisor first, but I chose this time to trust the brand. Will stick with checking trip advisor next time.

Stayed March 2014, travelled as a couple
Helpful?
Thank Timmaayy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 24 March 2014
Dear Timmaayy1,

Thank you for your review from your recent stay in March. I am sorry to hear we didnt meet your expectations, but be assured that your comments have been heard.
You would have noticed when you were here, the replacement of the pool deck that you highlighted - part of our preventative maintenance program. This has been fully completed. I will also pass on your comments regarding the gardens to the city council, who have ownership of this area.
Please let me know if I can be of any further assistance - nic.odonnell@shangri-la.com

Best Regards

Nic ODonnell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 March 2014

We could not have hoped for a nicer one week vacation at the Shangri-La. The time of year included rain each day but it never lasted long. The one regret was that the water was cloudy due to wind so our reef experience was less than hoped for.

Room Tip: It was well worth choosing the Indulgence Package with the room location and other benefits.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank tomhornjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 24 March 2014
Dear tomhornjr,

Thank you for your feedback from your recent stay at the Shangri-La Hotel Cairns - my apologies about the weather. Great to see you still enjoyed yourselves.

Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
5 of 5 bubbles Reviewed 9 March 2014

Went for the Horizon Club Marina level, splashed out more cash but my God it was worth every penny!

My wife and I had our wedding banquet in Shangri La in Hong Kong and I must admit, whilst there are many hotels to choose from in Cairns, the main reason for me to choose Shangri La in Cairns is to "complete the cycle" (yes, i am weird like that~) as it was the last stop of our honeymoon.

The view, the people, the service, there is not one thing I can complain at all! It was THAT good!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 24 March 2014
Dear Michael L,

Congratulations on your wedding in Hong Kong, and thank you for chosing Shangri-la Hotel the Marina Cairns to enjoy your honeymoon. I am really happy to see that we exceeded your expectations.

Good luck with your future together.

Best Regards

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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