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“A stay in the tropics”

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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Tasmania
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“A stay in the tropics”
5 of 5 bubbles Reviewed 9 May 2014

Thank you everyone at the hotel. The service was excellent , food fantastic and position best choice with a beautiful view of the harbour.
Breakfast fantastic too. Great selection. And if you meet "ken" at breakfast he is very good at taking care of you.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Susie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,425 reviews from our community

Traveller rating
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435
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (619)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
  • Any
English first
Johannesburg
Level Contributor
158 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed 9 May 2014 via mobile

Had high expectations, and possibly having just been to longitude 131 my expectations were too high, but the hotel did nothing for me.

Room was small but clean. Service was friendly and efficient nut the hotel lacked a presence and soul.

Room was small

Stayed April 2014, travelled as a couple
Helpful?
4 Thank BushFreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

We had the most pleasant experience at the Shangri-La Hotel. The front desk staff were extremely friendly and accommodating (especially Windy). At check-in we were offered an upgrade to a suite with an awesome view of both the Cairns waterfront and the marina. Once in the room, a bottle of champagne was sent up for us to enjoy. All of the staff were very friendly and went out of their way to make sure we were comfortable. The location of the hotel is great as it was walking distance to just about anywhere we wanted to go in Cairns. I highly recommend this hotel! It really made our experience at Cairns and the Barrier Reef remarkable!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rcarrtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 7 May 2014

Great staff service and reception would recommend this hotel highly and would stay again
Nice room with good ocean views Free WIFI a bonus in room
Long walk from lift to room not so good Location is excellent

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ken r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 5 May 2014

The worst experience I have ever had at a hotel. The room was more than adequate and the location was great. The physical facility was very nice. It is the interaction with the staff that ruined the stay.














Room Tip: Do not get sick or injured in this hotel
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
4 Thank Jerry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

Very accommodating staff, great location and Cairns at your doorstep. The foyer was welcoming with its spacious and relaxed atmosphere. Balcony rooms offer the perfect spot to enjoy the soothing views over the marina. Save time to enjoy the pool.

Room Tip: Check on all the options when you book to ensure you get the best room to suit you.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Paymyway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

Bit of a re-vamp needed in the rooms and corridors but the service was superb (especially Windy and the tour operator guy), location was great. Avoid the cocktails in the swimming pool area, they were expensive and very poor!

Room Tip: Worth the extra few pounds for a marina view with balcony.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephanie032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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