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“Cairns stay 16-18 May”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Cairns stay 16-18 May”
Reviewed 20 May 2014

We had 2 nights to stay in Cairns after a 4 day trip to Port Douglas. I looked at reviews of hotels and was very happy with our choice of hotel. The views were great from our Horizon Marina View room and the room was lovely. Only problem was the room was not ready till 2.15pm. Otherwise the staff and Horizon Lounge were great.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank crito2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,516 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (639)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Cincinnati, Ohio
Level 5 Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 May 2014

I love love loved this hotel. We went as a family for my parent's anniversary and they gave us champagne and chocolates which were both excellent. We also were in the perfect location which was great as well. I never wanted to leave!

  • Stayed June 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Rdhoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 May 2014

This is certainly one of the nicest hotels I've ever stayed in. The Indulgence package was well worth the cost. The staff was friendly, helpful and attuned to detail. We especially enjoyed the staff (Ken) who served the breakfast and happy hour. The food for both breakfast and happy hour was excellent. Ask for a room with a view on the bay. We loved that. The pool was very nice even though they were doing some work on it at the time. I am sure it is finished by now. I hope I can stay at another Shangri-La Hotel some day. I did not notice a copy of James Hilton's 1930s novel Lost Horizon that was in one of the drawers. Would have loved to have read it the week we were there. So check the book out!

Room Tip: Make sure you get a room facing the Marina!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gigi0112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 5 Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 May 2014

A quick and unexpected detour to Cairns for business was made bearable because of this hotel. I will definitely be returning for a relaxing holiday in the near future.
The negative reviews I read about this hotel are completely unfounded.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Darryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 May 2014

Nothing to tell. Perfect. Staff very friendly. Very good view on the Marina.
Room not noisy, spacious and very clean, confortable. Location perfect very near to the quay, shops in the hotel, restaurants near the hotel, near the Marina, 15 minutes from the train station. It was a pleasure to stay 3 nights.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank sandrineb1808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tasmania
Level 5 Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 9 May 2014

Thank you everyone at the hotel. The service was excellent , food fantastic and position best choice with a beautiful view of the harbour.
Breakfast fantastic too. Great selection. And if you meet "ken" at breakfast he is very good at taking care of you.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Susie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
Level 6 Contributor
159 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 9 May 2014 via mobile

Had high expectations, and possibly having just been to longitude 131 my expectations were too high, but the hotel did nothing for me.

Room was small but clean. Service was friendly and efficient nut the hotel lacked a presence and soul.

Room was small

Stayed April 2014, travelled as a couple
Helpful?
4 Thank BushFreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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