We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Clean and comfortable”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean and comfortable”
3 of 5 bubbles Reviewed 7 June 2014

We stayed at this hotel for one night in June 2014. The hotel room was comfortable and clean but nothing to rave about. The hotel itself is situated well being close to restaurants and shops but I probably wouldn't stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimmaree6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,428 reviews from our community

Traveller rating
    1,095
    817
    329
    118
    69
See reviews for
436
1,234
135
289
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (619)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 June 2014

Nice staff, cupboards next to bed were filthy with dust, ants where the kettle is kept, housekeeping leaving our door open after cleaning, Plumbers tape hanging off the shower head, very average for price.

Room Tip: Ensure housekeeping lock your door, check on cleanliness of rm.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

Wasn't very impressed with the foyer for a 5 star hotel. Room was very large. We booked a king bed & got 2 queens ? Did feel the bathroom need up dating looked very tired & need some repair. Ours didn't look like the one's on the website. Room very clean. The staff very helpful great location lot's nice restaurants & bars. Such a shame we had rain. Would go back

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbied21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 5 June 2014 via mobile

Stayed in Dec 2013 on my birthday in a Horizon Club room. View was amazing as it looked out to the marina. Had our own big balcony to just chill and hang out after a long day of being out in the sun. Staff gave a complimentary bottle of sparkling wine for my birthday.. Big room and super comfy. Excellent stay I must say. Looking forward to being back in Cairns in the Shangri-La.

Stayed December 2013, travelled with friends
Helpful?
Thank RyanaPitkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

Stayed in Horizon Club room with great view over Marina. Very convenient location with variety of restaurants in the vicinity. Room was very spacious with large bathroom. If you had your main meal at lunchtime (unfortunately we don't) the "happy hour" in the Horizon Club lounge would serve as supper for many people. Only stayed 2 nights so could not appreciate all the facilities as out the reef for the one full day.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
152 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

This hotel is in a great location at the marina. Spoilt for choice of restaurants. The staff on reception are very friendly and helpful. The room was functional - even though the room was on the street side there was a nice view from the balcony of the mountains and a bit of the water, comfortable bed and big bathroom. The body lotion and gel smell divine. Some areas could do with a pick-me-up - some loose pavers around the pool and some areas smelt a bit musty. The room however was extremely clean and well-maintained.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CheetahgirlBris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 29 May 2014

The hotel is very tired and run down except for the very modern and bright “Horizon Club” rooms.
The hotel is in need of a major refurbishment, and the furniture in the rooms requires updating and modernising. The bathroom in the suite we stayed in had a very dangerous high and deep bath, with the shower over it.
It was extremely difficult and dangerous for elderly people to step into or out of, and there was a distinct possibility that a person could slip and be hurt. The lack of any grab rail or step also accentuated the risk of a fall. This bathroom would fail a modern day safety audit due to above features.
The selection evening Canapé’s that were served in the Horizon Club were not as good as last year. They seemed to mainly dependent on steamed or deep fried Chinese/Asian style factory mass-produced products.
The one redeeming factor was the friendly and helpful staff.
Room not made up until approx. 4:00 pm every day (4 days) - not a very good advert for any hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.3 mi away
Pullman Reef Hotel Casino
0.2 mi away
Hilton Cairns
Hilton Cairns
#7 of 64 in Cairns
4.0 of 5 bubbles 2,134 reviews
0.3 mi away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.5 mi away
DoubleTree by Hilton Hotel Cairns
0.4 mi away
Novotel Cairns Oasis Resort
1.5 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
4.5 of 5 bubbles 554 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La Hotel, The Marina, Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Shangri-La Hotels and Resorts, Southall Travel, Odigeo, TravelUp, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing